The merchant refuses the refund application without justified reasons. Everyone can find the function of requesting customer service intervention on the refund page, and then request customer service to help negotiate. In addition to asking customer service for help. Users can also select Modify refund option in the refund interface, then fill in the refund application again, upload relevant refund voucher pictures, and apply for refund immediately. Of course, if you don't negotiate well, you can ask for a refund without returning it, or you can ask for a refund without returning it.
In order to avoid external interference, the most important reason is that the goods can not meet themselves. Therefore, when merchants can exchange (Supplement) goods, they should try their best to complete the exchange process. The returned freight will be supplemented to the buyer by small payment. The whole process needs to be fast. A carefully made small card can be attached to the package to inform the reasonable return and exchange methods, so that the buyer can know the after-sales treatment attitude.
Shorten the processing time to 2 days and process the refund order as soon as possible, so as not to make the buyer wait two days and then refuse, which will lead to a worse shopping experience. Before rejecting the application, you should communicate with the buyer to understand the actual needs before operation. Otherwise, you will also apply for intervention, and the dispute over the refund rate will rise.
Other return handling skills. Please pay attention to the remarks when returning. If the buyer does not fill in the order number or the order number is not filled in correctly, they should take the initiative to contact the customer service and try not to reply too much in the after-sales order. The buyer's experience of reading the merchant's reply information is far better than that of watching the sales. In an emergency, he should first calm the other party's mood, inform the other party that it will be solved as soon as possible, and quickly solve the emergency after-sales order within the best time for after-sales treatment. （TuiKuanBuTuiHuoGaoJiWanFa）