Original title: Mercedes Benz again! Broken down after driving only 30 km, Xi'an xinfengtai Benz Star: can only be repaired
4hw.com.cn still remember the experience of Xi'an Benz female graduate students in April this year? At that time, the incident attracted the attention of netizens. For the majority of consumers, it is a headache to have quality problems when they just buy a new car, especially when it comes to the failure of core components, which makes it difficult for consumers to accept and more likely to lose confidence in the brand. Not long ago, Ms. Li in Xi'an bought a new car at a Mercedes Benz 4S store. After picking up the car, she drove more than 30 kilometers, and the car failed to start. After further inspection by the 4S store, it was found that the transmission circuit board was faulty.
Ms. Li said that she bought the new car in Xi'an xinfengtai star 4S store on November 22, with a price of 220000 yuan. When she took the car away and went back, she found something abnormal when she started the car for the second time. "It was only about 30 kilometers from the 4S store on the same day. I didn't drive on the 23rd and 24th and put the car in place. When I went to drive on the 25th, I couldn't catch the fire." Ms. Li quickly contacted the sales staff of the 4S store and found that there was something wrong with the new Mercedes Benz.
Ms. Li said that on that day, the 4S store sent someone to come over for maintenance, but no problem was found. The next day, the staff used a professional computer to detect, and the result was that the transmission computer could not be detected, resulting in the vehicle not starting.
This problem occurred only 30 km after the new car was bought. Ms. Li said that it was hard to accept it. She asked the new Fengtai Star 4S store that she did not want the car and whether it could be replaced or returned. The 4S store refused.
Ms. Li said that the 4S store's advice was to repair an item in the gearbox. "Because I bought a new car, they asked them to deliver me a new one without quality problems. Now I want to change or return the car.".
So, why does this newly purchased Mercedes Benz have such problems? Can Ms. Li's car meet the return and exchange standards? In the face of these problems, the staff of Xi'an xinfengtai star 4S store made such a reply.
The 4S store's marketing manager said that the vehicle's problems were mainly due to the abnormal transmission control unit of Ms. Li's Mercedes Benz, which led to the failure of the vehicle's engine to start.
The 4S store also issued a pre-sale inspection certificate for the vehicle on the 19th. The list of the certificate shows that the electronic control device of the dual clutch transmission is in 'good condition'. Why did the car break down in just a few days? The marketing manager of the 4S store said that when the car arrived at the store, it would be checked first, and then it would be checked again before the vehicle was delivered to the customer. This is the requirement of the 4S store and it is confirmed that the vehicle is not defective.
For the failure of Ms. Li's car, the staff said they were very sorry, but they could not meet Ms. Li's request for a return and replacement of the car. The 4S store's marketing manager said that Ms. Li's car problem did not comply with the return and exchange provisions of the state's three guarantees policy.
At present, Ms. Li has also communicated with 4S stores about the compensation and replacement of vehicles.
Finally, we noticed that after the Xi'an BENZ Engine cover protection incident, Mercedes Benz and authorized dealers jointly launched the "Service Convention" in mid May If the main engine and transmission parts are required to be replaced within the same vehicle range (within the range of 60 km, the main parts to be replaced shall be within the range of 60 km) Gears, shafts, bearings, power transmission components in the box (including clutch and brake). It means that the failure of the transmission control unit of Ms. Li's vehicle may not conform to the provisions of Mercedes Benz's new quality assurance policy.
However, the failure of the new car as soon as it was bought not only upset consumers, but also made them doubt the quality of Mercedes Benz vehicles.