Nowadays, many people buy tickets in advance when they take the train, but sometimes they can't go in case of emergency. How can they refund their tickets at this time? The phenomenon of passenger refund is inevitable, so can it be refunded at the train ticket agency?
Can the ticket agency refund the ticket
It is understood that the ticket agency can not handle the refund, if passengers want to refund can only go to the railway station. If the ticket is more than 48 hours before driving at the station, a refund fee of 5 will be charged; if the ticket is more than 24 hours before driving and less than 48 hours before driving, a refund fee of 10 will be charged; if the ticket is less than 24 hours before driving, a refund fee of 20 will be charged.
Passengers who book tickets online but have not yet exchanged for paper tickets can choose to refund tickets online at least 2 hours before driving. How to handle the refund? How much service charge should be deducted for refund?
What you must know about refund
1. Before the train starts at the departure station or under special circumstances, the whole ticket price can be refunded within two hours after the train starts; group passengers must refund the ticket 48 hours before the train starts.
2. When returning the connecting ticket and return ticket at the place where the ticket is purchased, it must be handled 5 days before the train at the turn back or transfer place starts. If the unused part of the ticket is returned at the turn back or transfer place, it shall be handled according to Item 1 of this article.
3. Passengers can't refund their tickets after they start to travel, but if they can't continue to travel due to injury or illness, they can refund the difference between the ticket price they have received and the ticket price they have taken after being confirmed by the midway station and the train. If the distance taken is less than the minimum mileage, it shall be calculated according to the minimum mileage, and the same shall be done by the same person.
4. When returning a ticket with a line stamp, you should go through the baggage change procedure first.
5. Platform tickets are sold without refund. The refund methods for suburban tickets, fixed tickets and fixed tickets shall be determined by the railway transport enterprises themselves. When necessary, the railway transport enterprise may temporarily adjust the refund method.