Huang Younian from Nanjing, Jiangsu Province, with his brother's death certificate, went to the mobile business hall to handle the number transfer. He was repeatedly refused on the ground that "both parties need to be present in person.". Why can't the mobile phone number of the deceased be transferred? Mobile customer service said that mobile has the right to recall the number of the deceased. The lawyer explained that the mobile phone number only has the right to use and cannot be inherited or given. The communication company has the right to take back the number. So, how does the mobile company respond to this situation?
Mobile apologized for the transfer of the deceased's mobile phone number, which caused heated discussion. Jiangsu Mobile Nanjing company responded that the customer service told him to bring notarial certificate and other certificates to the designated business hall, and Mr. Huang went to the non designated business hall and failed to transfer the ownership only with the death certificate. Mobile admits that inadequate communication leads to misunderstanding.