How does didi open gray scale test work? What rectification direction does didi put forward? According to media reports on the 25th, some netizens reported that didi is testing its new carpooling product internally. Users need to make an appointment for a car that starts within 15 to 30 minutes and can choose the number of passengers. The product is similar to the original free ride in terms of use experience and price.
According to a screenshot obtained by the reporter, users in Shanghai have successfully displayed the appointment interface and price of the free ride. The entrance of the free ride is located on the right side of the public comment, the report said.
In this regard, Didi denied the claim that the gray scale test was carried out by hitchhiking. In response, the company said that it was still in the process of offline rectification and did not conduct gray scale test. Due to technical reasons, the "free ride offline announcement" that should have been displayed in individual users' apps did not appear normally, but directly jumped to the issuing page. However, even if the issuing of orders, these affected users will be blocked.
Extended reading:
The person in charge of didi free ride issued an open letter and put forward five rectification directions
On April 15, Zhang Rui, the person in charge of didi hitchhiking, released a 'letter from didi hitchhiking to you' through the official microblog of the hitchhiking. The letter mentioned the reflection of the hitchhiking during the offline period, and announced five major rectification measures, including 'returning to the nature of the hitchhiking, doing our best to resist illegal operation' and 'removing the display of personal privacy information such as personalized avatar and gender'.
Zhang Rui revealed that after the two free riding incidents last year, Didi increased the investment in customer service resources, improved customer service handling ability, launched a comprehensive safety hazard investigation in all aspects, and invested a lot of resources to upgrade the whole customer service system. In addition, the open letter also mentioned that the screening of free riding users' access information has been continuously strengthened, and the best efforts have been made to eliminate the inconsistency between people and vehicles.
At the same time, the free ride will also be connected to the Security Response Center specially set up by didi platform. As long as the security related complaints are handled by special personnel, the probability of misjudgment or backlog of security complaints will be reduced. In the safety rectification of didi platform in September last year, Didi set up a 7 & times; 24-hour emergency command center to provide all-round support for emergencies, set up a 'police certificate investigation and docking Working Group' and optimize the certificate investigation process.
Zhang Rui said that in the future, more product improvement plans and safety strategies will be gradually announced, opinions from all sectors of the society will be widely solicited, and efforts will be made to take good care of the family members of the deceased and improve travel safety.
The following is the full text of the open letter:
A free ride letter to you
Hello, everyone. My name is Zhang Rui. I joined didi six years ago and now I am the head of hitchhike business department.
As a member of the team, I participated in the early launch of free riding, experienced setbacks, experienced difficulties, and witnessed the growth of free riding. But the past period of time, is my most suffering days in Didi, is also the darkest time since the hitchhike online.
Two sad events last year made my colleagues and I feel extremely sad and remorse for the loss of our lives and our failure to fulfill our responsibilities. The students in the team fell into deep self doubt. They doubted whether their decision to join the free ride was wrong, and whether our values were really distorted as others said. Our original intention of making free riding products is to revitalize the idle resources, help car owners share the travel cost by sharing empty seats, and help passengers travel more conveniently. However, the tragedy made us realize that we lost our due awe in the process of pursuing scale growth. We didn't really understand the industry, didn't realize the complexity of offline travel scenes, and ignored our due responsibilities. Once again, I'm sorry, we failed to live up to the trust of users.
It is also the support and trust of every user in the past that enables us to persist in promoting the rectification work. In the past, we have been constantly reflecting to deeply understand the safety needs of car owners and passengers for offline travel. We also consulted many industry experts to learn from other enterprises and put good suggestions into our product rectification. Now, I would like to present the thinking of the team in the past period to you, and urge you to inspect and supervise, so as to help us continuously improve.
1、 Return to the essence of free riding and try our best to resist illegal operation
The essence of free riding is carpooling. Car owners share empty seats on the premise of having a given travel plan. Therefore, the number of orders received by car owners and the common order receiving areas should be limited. The guidance on carpooling around the country also makes relevant provisions. In order to prevent safety risks to the greatest extent and resist illegal operation, we will strictly limit the number of orders received in accordance with the requirements of the guidelines, and require car owners to carry passengers on commonly used routes, so as to return the free riding to the nature of on-the-road ride.
2、 Remove the display of personal privacy information such as personalized avatar and gender
The complexity of offline travel scenes and human nature makes us realize that the design of Internet social products is risky to use on the free ride. The display of personalized avatar, gender, personal evaluation label and other information is intended as a supplementary judgment factor for car owners and passengers, but it provides the opportunity for lawless elements to select the target of infringement, and lays a hidden danger for users to travel . In the future, we will only display the necessary information related to travel, forbid both parties to edit the content of mutual evaluation, and the evaluation label is only related to travel, such as' punctuality, politeness', etc.
3、 Continue to strengthen the screening of user access information and try our best to eliminate the inconsistency between people and vehicles
Liu, the murderer of Zhengzhou incident, was rejected by the platform because he did not meet the requirements when registering. After that, he registered through his father's ID information and asked his father to recognize his face on his behalf. In order to avoid the recurrence of this kind of situation, we will continue to strengthen the user information screening, and carry out face recognition before each trip of car owners, and seriously deal with the situation that people and cars do not match. But the offline scene is complex. We are still exploring more effective ways. I hope you can give us some suggestions.
4、 Increase the input of customer service resources and improve customer service handling ability
In the two incidents last year, other passengers complained about the abnormal behavior of the car owners involved. However, due to the lack of judgment ability of front-line customer service, they failed to accurately identify the risks, resulting in the complaints not being handled reasonably. Afterwards, we launched a comprehensive security investigation in all aspects, invested a lot of resources to upgrade the whole customer service system. The free ride will also be connected to the special security response center set up by didi platform. As long as the security related complaints are handled by special personnel, the probability of misjudgment or backlog of security complaints will be reduced.
5、 Enhance the emergency response capacity and optimize the certificate transfer process
In the safety rectification of didi platform in September last year, we set up 7 & times; The 24-hour emergency command center provides all-round support for emergencies. At the same time, it establishes a 'police certificate transfer docking Working Group' and optimizes the certificate transfer process. After receiving the police's incoming line, it sends the certificate transfer process link through SMS as soon as possible. After receiving the police's reply, it can cooperate with the police to complete the certificate transfer work in no more than 10 minutes.
The above are the improvement measures we have taken for the core problems exposed in the past two cases. In addition, we have done a lot of exploration in user registration, access verification, product process, and security strategy, hoping to provide users with more security capabilities and tools. Next, we will gradually publish the details of these aspects, and widely solicit your opinions, so as to continuously build a safer travel environment.
We are fully aware that no matter what we do, we can not save the lost lives, let alone alleviate the grief of the bereaved relatives. In addition to mourning, we will also keep our promise, do our best to take good care of the family members of the deceased, do our best to improve the travel safety, and do our best to prevent the tragedy from happening again.
We will never forget the lost life. Life is above everything. May the dead rest in peace.
Didi announced to upgrade the structure of security product technology department and set up information security and business security team
Yesterday, Didi travel announced to upgrade the group's security products and Technology Department, so as to further empower the information security technology capabilities of all business lines, continuously respond to new Internet security issues, and provide technical support for users' travel safety.
Didi appointed Gong Fengmin as the head of safety products and Technology Department, and continued to serve as the president of didi American Research Institute; Bu Zheng as the vice president of didi American Research Institute, and continued to serve as the head of international products and technology department. Gong Fengmin and bu Zheng continue to report to CTO Zhang Bo. The upgraded security product and technology department consists of information security department, business security department, basic security product department, security research department and other departments.
Among them, in order to deeply understand the business needs and carry out the ultimate implementation, the security product and Technology Department organized technical forces to set up an online car Hailing information security department, which is in the charge of Lin Yidan; and the online car Hailing business security department, which is in the charge of Wang Zhilong, is set up to strengthen the access security and anti cheating of online car Hailing business. Lin Yidan and Wang Zhilong reported to Fu Qiang, CEO of gongfengmin and online car Hailing company and director of online car Hailing safety committee, and fully supported the construction of information security organization mechanism and technical capacity of online car Hailing.
At the same time, the security products and Technology Department has set up a special information security and business security team for the business lines of vehicle service, inclusive and internationalization, so as to provide targeted information security technical support for business development.