In the early morning of April 13, in response to the "Mercedes Benz owners crying to protect their rights", surging news () learned from the high tech branch of Xi'an market supervision and administration bureau that the Mercedes Benz involved had been sealed up, and the Bureau would entrust a qualified testing agency to test the vehicle.
Mercedes Benz owners cry for rights
On April 11, the video of "female Mercedes Benz owners crying to protect their rights" spread on the Internet and quickly attracted public attention. In the video, a woman said that she paid more than 200000 yuan for a Mercedes Benz car in Xi'an lizhixing Mercedes Benz 4S store. Unexpectedly, before the new car left the yard of the 4S shop, it was found that the engine of the car was leaking. After that, she communicated with the 4S store for many times to solve the problem, but was told that she could not get a refund or change the car, so she had to change the engine according to the "three guarantees policy".
In the early morning of April 13, Liu Lin, deputy director of high tech branch of Xi'an market supervision and Administration Bureau, introduced to surging news: "the owner picked up the car on March 27. After the dispute, at first, both sides negotiated on their own and did not complain to the regulatory authorities. '
The time when she complained to the & lsquo; 12345 & amp; rsquo; and & lsquo; 12315 & amp; rsquo; hotlines was around 11:00 on April 9. After the complaint information was transferred to the regulatory authorities on that day, the industry and Commerce Department and the quality supervision agency respectively approached the Mercedes Benz 4S store of Xi'an Li star and urged them to properly resolve the dispute as soon as possible. The 4S store replied that night that it did, but it had already negotiated and communicated, and the two sides signed a settlement agreement. '
Liu Lin said that after the disputes between consumers and businesses, there are many ways to solve them. The first is to negotiate with businesses. Secondly, consumers can also complain to the consumer association and administrative departments, and the relevant departments organize mediation. In addition, consumers can also apply for arbitration, litigation and other ways to protect their rights. 'They have signed a settlement agreement through negotiation. We think the dispute has been settled. '
The owner confirmed that he had signed the agreement, and further negotiation was needed if he was not satisfied with the result
Unexpectedly, these videos, which were shot on April 9 and before the two sides signed the agreement, were sent to the Internet on April 11, and the incident began to ferment again.
'after we saw the online video, we sent someone to the 4S store to learn about the situation. The 4S store still said that both sides had reached a consensus and provided us with an agreement signed by both sides around 6:00 p.m. on the 9th. The main content of the agreement was that the 4S store would refund the purchase money to the consumers in three times and return it before April 30. According to Liu Lin, after that, the Bureau paid a return visit to the car owner. "She confirmed that she had signed the agreement, but said that she was not satisfied with it and wanted to negotiate further. '
In view of this, on April 11, the high tech branch of Xi'an market supervision administration set up an investigation team to intervene in the investigation. Liu Lin said, "we sealed up the vehicles involved and checked the source of the vehicles and the customs clearance procedures. Judging from the information available, the procedures for this car are complete. On the same day, we also instructed the 4S store to inform Mercedes Benz (China) auto sales company to deal with the matter. '
According to Liu Lin, after the incident, Xi'an municipal market supervision and Administration Bureau attached great importance to it. "On April 9, the Municipal Bureau transferred the complaint information to our bureau for handling; on April 11, after the incident was fermented, the Municipal Bureau made arrangements for handling; on April 12, the municipal Bureau also held a special meeting for the incident and appointed a deputy director in charge to supervise it. '
At present, the issues involved in the incident are under investigation. In the next step, Xi'an market supervision and Administration Bureau high tech branch will entrust qualified testing institutions to test the vehicles involved, and deal with them fairly according to the test results.
News source: surging news