Of course, the existence of consumer rights day is to protect the rights and interests of consumers, but for the content of rights and interests, most people don't know what, let alone how to protect? Therefore, the publicity of relevant rights and interests needs to be done well. Now let's learn about the rights and interests of consumer rights day.
What are the rights and interests of consumers?
In the modern market economy, the State formulates clear legislation according to the needs of social and economic operation and the dominant position of consumers in the market, which makes the rights and interests of consumers not only a kind of public agreement and common recognition norms, but also recognized and protected by national laws. As early as the early 1960s, the international consumer Union has determined that consumers have the following basic rights:
(1) Security right: refers to the right that consumers enjoy to protect their personal and property safety from damage when they purchase, use goods or receive services. It includes two aspects: one is the right to personal safety, the other is the right to property safety.
(2) The right to know the truth is the right of consumers to know the real situation of the goods or services they purchase and use.
(3) The right of independent choice: consumers have the right to choose goods or services independently.
(4) Fair trade right: refers to the right of fair trade enjoyed by consumers when purchasing goods or receiving services, such as quality assurance, reasonable price and correct measurement
(5) The right to claim compensation according to law refers to the right to claim compensation according to law when consumers suffer personal and property damage due to purchasing, using goods or receiving services.
(6) The right to seek advice and know is a kind of consumer's right derived from the right to know the truth. It refers to the right of consumers to acquire knowledge about consumption and protection of consumers' rights and interests.
(7) The right of association in accordance with the law: refers to the right of consumers to establish social organizations to safeguard their legitimate rights and interests in accordance with the law.
(8) The right to maintain dignity refers to the right of consumers to respect their personal dignity and national customs when they purchase goods or receive services.
(9) Supervision and criticism right: refers to the right of consumers to supervise goods and services and the protection of consumers' rights and interests.
What is the complaint number of the consumer association
twelve thousand three hundred and fifteen