In daily life, because the arrival time of express delivery can not be controlled, when the courier often delivers the goods, the receiver can not receive the goods in person. However, in order to complete the task, some couriers will enter the information of successful receipt into the network in advance, and then deliver it again the next day or agree with the receiver on other delivery methods, which is easy to cause the loss of the goods or be taken by others.
It is understood that in recent years, some illegal elements have focused on the express industry. For example, the lawless person applies to be a courier, privately deducting express mail, stealing express mail, etc. There are also illegal elements disguised as the addressee, take the express first step.
In fact, it is not uncommon for parcels to be claimed by others. The main reason for being falsely claimed is that the courier or the staff of the collection point did not ask the receiver to show his identity card as required.
How to deal with express delivery being taken by others?
The courier is first called by others to the courier who sent the delivery, asking what happened and discussing solutions. If the courier can't solve the problem, you can talk to the express company. It can be handled by the seller, and the buyer does not need to take responsibility.
The police said that if the courier or other staff failed to check the documents in accordance with the regulations, resulting in the parcel being taken in a false way, they should bear the responsibility for compensation.
According to the measures for the administration of express delivery market, an enterprise engaged in express delivery business shall deliver the express to the agreed addressee or the addressee designated by the addressee, and at the same time inform the addressee of face-to-face acceptance. If the express package is intact, it shall be signed by the addressee for confirmation. According to the national standard of express service, if the addressee is unable to accept, with the permission of the addressee (the sender), another person can sign for him / her. During collection, the courier shall verify the identity of the receiver and inform the receiver of the collection responsibility.
The consumers whose express delivery has been falsely claimed may appeal to the postal administration. The Postal Administration said that in the event of the loss of the express delivery caused by the falsely claimed express, the consumers may first contact the customer service of the delivery company. In the event of improper negotiation between the two parties, the consumers may appeal by telephone or log in to the website of the national postal administration and the postal administration of each province, autonomous region or municipality directly under the central government, or they may use the micro Appeal by letter, letter or fax.
The special telephone number for postal consumers' complaints is 12305 (provincial capital code - 12305). The postal administration will intervene in the consultation and investigation, and then go through legal procedures if there is no result.
Is it illegal to take others' mails?
According to relevant laws and regulations, no unit or individual may use letters, parcels, printed matter or other articles sent or delivered to engage in activities endangering national security, social and public interests or the legitimate rights and interests of others. No unit or individual may illegally inspect the express of others, except for the inspection of the express by the relevant departments according to law. No unit or individual may privately open, conceal, destroy, discard or resell other's express mails.
Law of the people's Republic of China on administrative penalties for public security
Article 48 Whoever falsely takes, conceals, destroys, discards, opens or illegally inspects another person's mail shall be detained for not more than five days or fined not more than 500 yuan.
However, according to the opinion draft issued by the State Council, those who illegally take, open, conceal, destroy, discard, resell or illegally inspect others' express mails will be punished for public security management according to law. If an enterprise engaged in express delivery business commits any of the above-mentioned acts or illegally detains express mail, it shall be ordered by the postal administration department to make corrections, its illegal income shall be confiscated and a fine of more than 50 thousand yuan but less than 100 thousand yuan shall be imposed; if the circumstances are serious, a fine of more than 100 thousand yuan but less than 200 thousand yuan shall be imposed, and it may be ordered to suspend its business for rectification or even its express delivery business license shall be revoked.
How to prevent the occurrence of fake express delivery?
First of all, the addressee should sign for it himself as much as possible. Many business owners go out due to work or business during the day, and the express delivery is not at home. For the convenience of the picture, let the courier directly put it at the gate guard of the community, which has certain hidden dangers. To this end, Xiaobian reminds friends who buy things on the Internet to sign for them as much as possible. They can't get away with something. They can also make an agreement with the courier about the signing time.
How to deal with online shopping of express delivery? It's better to record the purchase time and place of each package, track the latest logistics information in time, and know it well. As a party of express delivery, it should be delivered to the recipient as much as possible.