To sum up the past is to review our work in the past year, to sum up and examine all kinds of problems in our work, to learn from our experience, to carry forward our advantages, and to do a better job in the next year. As the new year approaches, do many organizations require to write year-end summaries? How to write year-end summaries in 2018? The editor has compiled some model articles about the service industry for you to get to know.
Individual year-end summary of service industry (I)
1、 Ideological:
Pay attention to theoretical study, firm political belief, actively participate in various activities, and be able to learn relevant documents, reports and guidance materials according to their own work characteristics, so as to guide their work by deeply understanding their spiritual essence.
2、 Work:
Conscientiously do their own work, do the work of legs, mouth and pen, and assist the leaders to complete the work successfully. As a unit, every word and deed represents the overall image of the unit. Because it's the service department, I will contact with all kinds of people every day. I always follow the principle of "a smiling face, a satisfactory reply". Every time I look at the satisfaction of the people, I return. As a staff member, I always have a little sense of achievement. Isn't it good to have a song? 'you are happy, so I am happy'. After the ego, we need to achieve the greater self and the masses are satisfied ', and our value is also reflected. Understand what happened in the unit in time, report to the leader in time, and strive to be the leader's staff assistant. In practical work, we should combine theory with practice, work with innovation, broaden our thinking, and strive to adapt to the requirements of our own work under the new situation. Through the study in recent period, the theoretical level has been significantly improved, and the work is gradually on the right track. I will work harder, maybe some hard work, but don't people often say it? Hard work is a kind of discipline Besides, we all share weal and woe together. Only in hard work can we exercise our ability; only in hard work can we fully reflect our life.
3、 Life:
Personal life consciousness is gradually on the right track, getting rid of the departmentalism under the old shadow. Get rid of emotional troubles and reshape yourself with a new self.
4、 Deficiencies:
First, the study of political theory is not enough. Although there has been some progress, efforts still need to be made in depth and breadth. Second, the work is not bold enough, and the innovation theory is not strong. Third, there is a lot of emotional entanglement. We need to face up to our own emotional entanglement.
In order to do a better job in XX year, work out the learning objectives, strengthen personal cultivation and theoretical learning, so as to improve the work level, adapt to the requirements of the job in the new situation, develop strengths and avoid weaknesses, and meet new challenges with full spirit. Learn from each other's strengths and make up for each other's weaknesses, exchange good work and emotional experience with other comrades, and strive for a new level in 12 years' work!
Summary of quality service
Looking back on the past year, it has been a year of in-depth reform of our country, as well as a year of rapid progress and fruitful results in all our work. With the care of leaders at all levels and the enthusiastic help of comrades, I have been learning and carrying out in-depth civilized services.
1、 Ideological summary
Civilized service is the external image of an enterprise. If an enterprise wants to gain wide popularity and reputation in the society, it is inseparable from the services it provides. As a special service industry, credit union needs to obtain good social benefits as well as economic benefits. As a service window of Xinhe staff, combined with my own work practice, I provide customers with civilized, efficient and high-quality service is the best way to establish a good image of Xinhe. I only care about the depositor, set up the thought of "depositor's interests first", keep in mind the tenet of "depositor first, service first, reputation first", provide safe, convenient and quick service for depositor, make customers feel comfortable when they come, satisfied when they go, happy when they go. With noble professional ethics and sincere service attitude to expand the social popularity and reputation of Xinhe, and contribute to the development of Guye associated press.
2、 Summary of actions
Civilized service should not be empty, superficial, indifferent, indifferent, or ironic; it should come from sincerity, from the heart, active enthusiasm; it should be more helpful and urgent.
Service is endless, customer satisfaction is my eternal pursuit. This requires me to pay hard work, continue to study, create a civilized window, and establish a credit union brand. As long as I really pay, how can I worry about no real return? In the past year, I have carried out civilized and high-quality services in terms of service appearance, service language, service behavior, service quality, service discipline, etc.:
1. Always pay attention to their own appearance whenever and wherever, give people the impression of dignified, steady, serious and serious appearance, make customers feel warm and relaxed humanistic environment, so as to trust me, support me and support our work of faith.
2. My speech and behavior directly reflect the quality of our whole collective. I insist on using civilized language to let customers feel that the employees of Credit Union are polite, high-quality, and the service of credit union is civilized and high-quality.
3. Civilized service should not only shout slogans, but also be implemented into actions. Every small behavior in the work directly affects the customer's understanding of Xinhe, and makes the customer come and go happily with civilized and polite service behavior.
4. In order to provide stable, accurate, fast and good customer service, I have continuously strengthened business learning, taken advantage of others, made up for my own shortcomings, broadened my knowledge level, and worked hard to improve the service quality, laying a solid foundation for the overall improvement of the civilized and high-quality service level of our society.
5. There are no rules. Serious service discipline urges me to strictly abide by all rules and regulations and financial discipline, to do what I shouldn't say and what I shouldn't ask, to protect the business secrets of depositors, and to win the praise of customers.
If you don't collect streams, you will not become rivers; if you don't collect small steps, you will not reach thousands of miles. All I have done is a miniature of all the employees of the associated press. The real achievements are created by all of us. We are one screw, should firmly adhere to their own posts, no slack; we are steel, the civilized service standard is mold, will be able to forge us into qualified, excellent brand employees. As long as we all serve in a civilized way, Sinho will surely prosper and prosper from my start.
Individual year-end summary of service industry (2)
To sum up the past is to review our work in the past year, to sum up and examine all kinds of problems in our work, to learn from our experience, to carry forward our advantages, and to do a better job in the next year. The work of 20XX is summarized as follows:
1、 Ideological:
Pay attention to theoretical study, firm political belief, actively participate in various activities, and be able to learn relevant documents, reports and guidance materials according to their own work characteristics, so as to guide their work by deeply understanding their spiritual essence.
2、 Work:
Conscientiously do their own work, do the work of legs, mouth and pen, and assist the leaders to complete the work successfully. As a unit, every word and deed represents the overall image of the unit. Because it's the service department, I will contact with all kinds of people every day. I always follow the principle of "a smiling face to greet, a satisfactory reply". Every time I look at the satisfaction of the people and return, as a staff member, I always have a little sense of achievement. Isn't it good to have a song? 'you are happy, so I am happy'. After the ego, we need to achieve the greater self and the masses are satisfied ', and our value is also reflected. Understand what happened in the unit in time, report to the leader in time, and strive to be the leader's staff assistant. In practical work, we should combine theory with practice, work with innovation, broaden our thinking, and strive to adapt to the requirements of our own work under the new situation. Through the study in recent period, the theoretical level has been significantly improved, and the work is gradually on the right track. I will work harder, maybe some hard work, but don't people often say that hard work is a kind of discipline In addition, we all share weal and woe together. In the hard work, we can exercise our ability; in the hard work, we can fully reflect our life.
3、 Life:
Personal life consciousness is gradually on the right track, getting rid of the departmentalism under the old shadow. Get rid of emotional troubles and reshape yourself with a new self.
4、 Deficiencies:
First, the study of political theory is not enough. Although there has been some progress, efforts still need to be made in depth and breadth. Second, the work is not bold enough, and the innovation theory is not strong. Third, there is a lot of emotional entanglement. We need to face up to our own emotional entanglement.
In order to do a better job in XX year, work out the learning objectives, strengthen personal cultivation and theoretical learning, so as to improve the work level, adapt to the requirements of the job in the new situation, develop strengths and avoid weaknesses, and meet new challenges with full spirit. Learn from each other's strengths and make up for each other's weaknesses, exchange good work and emotional experience with other comrades, and strive for a new level of work in XX!
Individual year-end summary of service industry (3)
Looking back over the past year, there have been joys and sorrows in work, and gradual improvement and improvement have been made in service and health. However, to achieve 'subtle' service, we need to take a new step. As the new store is about to be opened, we will make the following requirements and plans through our own work summary and improvement:
1、 Safety awareness: timely reminder service shall be provided in the hall, so that the staff can be aware of the safe custody of all guests. Strengthen their own on-site inspection to ensure the atmosphere and safety awareness of the guests, and improve their observation ability.
2、 Hygiene requirements: through one year's lunch inspection, we also need to implement and improve the dinner inspection in strict accordance with the "hygiene inspection system" and "hygiene reward and punishment system". We also need to focus on the lunch inspection to ensure that the dinner is also hygienic and qualified, and evaluate the hygiene work as a consumer.
3、 Service requirements: the details determine the success or failure. The daily 'service inspection record book' is based on the 13:00 service, to rectify or report the deficiencies of the service quality in the meal, so that the employees can understand the importance of the service in the meal, comment on the service work after the meal, summarize the service experience, and require each employee to standardize the operation with active, warm and thoughtful service.
4、 Set up a set of performance evaluation form to assess and cultivate internal talents. Mainly to 'work ability' with the initiative of development, innovation, communication ability and work attitude, sense of responsibility, pay attention to various tests of team spirit to evaluate the enthusiasm of employees for work.
5、 Develop a perfect system and process, understand the different responsibilities of each post, do their own work well, be binding, understand the actual form in detail, sort out and analyze various problems, and prepare various plans in the past year. To sum up experience, draw lessons and take the first step of reform. Clear division of responsibilities, good at system management, good at quality control and human control.
6、 Communication work: strengthen the communication between departments, post and post, and improve the satisfaction of guests. Guests' satisfaction with the hotel