In order to effectively avoid the company and passenger disputes caused by drunk and reduce the potential safety risks, Didi took the lead in the trial implementation of the "passenger drunk driving" rule in Shenzhen express and Youxiang business line since December 10. So what's the new trial didi rule? Let's get to know.
In the latest version of Didi's owner app, Beijing Youth Daily reporter saw that the client added processing mechanisms and functions related to 'drunk passengers', such as reporting, applying for cancellation, charging car washing fees, etc. In the future, the rules will be gradually popularized in more cities according to the feedback of drivers and passengers.
Didi publishes drunk driving rules
Because the passengers are drunk, didi and other online car Hailing platforms are prone to disputes. Yesterday, Didi travel announced that it will try out the rules of "drunk driving" in Shenzhen to reduce the disputes caused by drunk driving. In the future, Didi will gradually promote in more cities according to the feedback from the company.
According to reports, before the start of the journey, if the driver judges that the passenger may endanger the safety of the journey, he can apply for no responsibility cancellation of the order; during the journey, if the passenger acts to threaten the safety of the journey, the driver has the right to terminate the service; after arriving at the destination, if the passenger is unable to sleep, unwilling to get off, etc., the driver can report to the platform for collaborative processing.
Didi's relevant person in charge said that drivers' application for cancellation 'and' reporting 'must be conducted through Didi's owner app. Didi car owner app provides relevant courseware for drivers who are not familiar with these two functions to understand and learn.
In addition, all the information reported by the driver about the drunk passengers will be used for the relevant disputes. In the future, the platform will continuously improve the corresponding safety strategy for the 'passenger drunk' order submitted by the driver to further meet the driver's safe travel needs in the drunken scenario. Didi once again reminds the passengers to consult the "safety instructions" in time to understand the safety functions and measures of didi network car hailing in advance. Drunk passengers vomit and have to pay for car washing
Beiqing news reporter learned that the latest version of didi car owner app has added processing mechanisms and functions related to 'drunk passengers', such as reporting, application cancellation, collection of car washing fees and so on, so as to better assist drivers to deal with emergencies and ensure the safety of driver travel.
During the journey, if the drunk passengers rob the steering wheel, abuse, beat the driver and other behaviors threatening the safety of the journey, the driver has the right to terminate the journey and send the passengers to the nearby police station; if the drunk passengers do not threaten the safety of the journey, the driver must deliver the passengers to the destination; If the drunk passenger vomits in the car or on the body, the driver's car washing fee shall be paid. The fee rules can be queried on the car washing fee confirmation page. Didi advocates sober people to accompany drunk passengers
According to didi platform data, more than 30000 driver complaints related to drunk passengers are received every day, and the number of driver and passenger disputes caused by drunkenness is increasing day by day. In some disputes, serious security risks are even exposed.
It is understood that didi invited all sectors of the society to discuss' whether drivers can refuse to take drunk passengers on their own 'through the public Council on November 2. In one week, there were 269000 netizens participating in the discussion, 86% of them thought that drivers could refuse to take, and 14% thought that drivers could not refuse to take. At the same time, some users also proposed that didi would like to improve its products and rules to provide safe and reliable travel services for drunk passengers.
On the basis of fully considering the travel needs of drunk passengers, through the joint discussion of didi Safety Supervision Advisory Committee, product Committee and platform management department, with reference to public suggestions and relevant regulations of the traditional taxi industry, the newly added rules of 'drunk passengers' advocate' drunk passengers need to be accompanied by sober personnel 'and other rules and regulations.