According to some media, the ofo deposit refund button has turned gray and cannot be clicked. Just now the official response: the gray button of the deposit refund is normal. It's a normal retention user setting... Is the ofo deposit OK to refund? For small yellow car deposit users can learn about the relevant information.
Ofo can't withdraw online?
According to media reports, consumers have reported that ofo has been unable to refund the deposit within the app, the "refund deposit" button is gray and cannot be clicked, the balance cannot be refunded online, and the customer service call cannot be connected.
In response to this, ofo said that the gray button of refunding deposit is a normal state, which is a normal retention user setting, and there is no case that it cannot be clicked. In the absence of verification from ofo, it is an extremely irresponsible behavior of the title party to hastily exaggerate some problems caused by network reasons to online refunding deposit.
However, the statement can't convince users that 'online and telephone deposits can't be refunded, which is not normal?' a large number of users said that the 15 working days of ofo can't be cashed at all, and the deposit they applied for a month ago hasn't received a refund.
Intuitively feel the withdrawal process: find the deposit interest in the wallet
Click "refund deposit" at the bottom
On the "refund deposit" page, first check "reason"
Then click the "refund deposit" button, and you will be prompted "in refund", "expected 0-15 working days to the account"
In addition, the app page also shows that the deposit can be recharged into the balance
Person in charge of ofo: it is normal to withdraw the deposit
'now the refund is normal. The normal refund process is from 0 to 15 working days. If there is any abnormal refund, you can call our manual customer service number. At this stage, it may be busy sometimes, and there will be a little more callers, so it may be necessary for you to call more times. 'the head of ofo said in an interview with CCTV reporters. Yesterday, the reporter tried to call the ofo customer service number for many times, and they all prompted "sorry, the number you want is busy", and they were directly hung up.
Two months ago, a user applied at the ofo client to refund the deposit. During this period, the ofo page is queried many times, and it is always displayed as waiting for acceptance. Today's query found that the page status has changed to the original return of deposit failed.
However, the 15 refund working days agreed by ofo could not be realized. Another user, Mr. Wang, said that he quickly chose to refund the deposit when he saw some rumors of ofo at the end of October, but he has not received it so far. 'the agreed 15 working days can't be cashed at all,' Mr. Wang said. At present, the system has been displaying 'refunding', allowing users to choose to recharge the deposit as the balance, 'the deposit recharge balance, you can enjoy the ride without deposit'. 'this is ridiculous. Can the deposit and balance be converted? My balance is not used up yet!' Mr. Wang said. There are not a few users with the same situation as Mr. Wang, and currently ofo has not responded to this.