The free charge of express cabinets has caused controversy. Neither express companies nor consumers think they should pay. The emergence of express cabinets is convenient for many people, but sometimes there are some stranded goods in the express cabinets, so should we charge?
Who should pay for the use of express cabinets
The express cabinet at the door of the residents' home has quietly changed from free use to charging use. Who should pay for this cost has become the focus of debate among express cabinet companies, express companies and consumers. In this regard, the express industry pointed out that neither the addressee nor the courier should bear the cost. If the express company itself has no way to guarantee the express delivery to be in place quickly through other channels and produce a better user experience, in fact, it should bear its own responsibility.
Recently, some residents found that the express cabinet at the door of their home has been changed from the original free use to the charge use. Although the one-time use fee varies from 0.5 yuan to 1 yuan, it still caused public discomfort. Who should pay for this fee has become the focus of debate among express cabinet companies, express companies and consumers. The express cabinet company calls the charging object as the user; the express company thinks that since the consumer designates to use the express cabinet, it should be paid by the consumer; however, the consumer thinks that the express cabinet largely saves the physical strength of delivery and improves the working efficiency of the express brother, which should be included in the management cost of the express company. However, according to the survey of Beijing Youth Daily, no matter on e-commerce platform or express cabinet platform, consumers are not prompted to pay for using express cabinets.
phenomenon
The e-commerce platform did not remind the express cabinet to charge
The reporter of Beijing Youth Daily found yesterday when shopping on the e-commerce platform that when choosing the charging address on the checkout payment page, the display can choose the home address or the express cabinet 400 meters away, but didn't prompt that the express cabinet needs to be charged. On the Fengchao smart cabinet app, the reporter of Beiqing daily didn't find the information that users need to pay for express delivery, let alone the charging standard.
It is understood that since its inception, express cabinets have been in the form of free use at the end of the logistics chain. Ms. Qin, a resident of Dongcheng District, said: 'it feels like a high configuration letter box and supermarket locker.' isn't it all used by businesses for the convenience of users, management and efficiency? 'she lives on the 5th floor and used to deliver goods to the door of her house upstairs. But since Fengchao express cabinet was installed in the community, she chose to use the express cabinet, because For some e-commerce can choose the delivery time, while some e-commerce can't. The emergence of the express cabinet not only facilitates Ms. Qin, but also the express boy. 'sometimes it happens that I can't receive the goods when I'm not at home, so I have to run hard for the express boy again, and I can hear how unhappy he is on the phone. "The emergence of the express cabinet solved the unhappiness between her and the express brother, but now the unhappiness has happened again. The express cabinet has changed from free use to charging use." before, I was always prompted to give a reward, but yesterday I started to charge directly for more than 10 hours, charging 1 yuan. '
experience
The courier saves the cost and does not make the express cabinet
Beiqing Daily reporter tries to shop online and chooses to use Fengchao express cabinet. But yesterday morning, the courier called and said: 'I've arrived at your door. If it's convenient for you, please come and get it. "The express boy said that the reason why he didn't use the express cabinet was that for every time he used the express cabinet, Fengchao app needed to pay him 0.35 yuan.
It is understood that before using the express cabinet, the express brother also needs to download the APP and register for recharging. The courier said that the Mid-Autumn Festival and the eleventh day are coming, and the network transportation has been in a state of overload operation. On average, more than 100 express deliveries are sent every day. If users use express cabinets, they need to bear at least 35 yuan a day. "The salary is not high, so the money for one or two meals is gone. What do you say I still earn?" so many of his peers do not want to bear the money Click to pay. However, the addressee only knows that there is an additional fee to be paid when scanning the code and picking up the items. Although the amount of money is small, it makes them feel unfair.
However, Beiqing Bao reporter learned from the Fung nest official website that the courier box indicates that the consumer's pick up process is: pay attention to the WeChat cabinet or Alipay service window, and bind the phone number, then pick up WeChat or Alipay pick up notice, use WeChat or Alipay scan machine to pick up the two-dimensional code, and finally take the express. There are no tips in the process that need to be paid.
investigation
What do express cabinets make money on now?
It is understood that unlike the mail box belonging to the post company and the supermarket locker belonging to the mall, the express cabinet is not placed by the express company, but belongs to a third-party platform. At present, the main businesses that provide express cabinet services are Fengchao, China Post Express, adjacent treasure, etc. The early cost of express cabinets is very high. According to the survey, a group of intelligent Internet Express cabinets with the size of 2500 & times; 1950 & times; 500mm have an online starting price of 12000 yuan. The reporter of Beiqing daily consulted a community property company as a businessman. The property staff said that the express cabinets need to be charged for entering the community, including the field rental fee, commercial electricity fee, management fee, etc. the initial operation investment amount of a group of express cabinets is at least about 40000 yuan.
So high investment cost, where is the profit point of the express cabinet company? The Beiqing newspaper reporter saw on the Fung nest official website that the five major profit models of the express cabinet are online mail, cabinet advertisement, Screensaver advertisement, pick up service page advertisement, WeChat / Alipay / SMS page, and advertising carrier is the commercial selling point of the express cabinet. According to the advertising price of self provided counter of JD, the monthly rent of the display is 6000 yuan; the electronic poster / video support in PPT format is 250 yuan per month; the display price of picture poster is 200 yuan for 15 days.
viewpoint
Is the use fee of express cabinet paid by the enterprise
People in the express industry believe that the positioning of intelligent express cabinet should be the auxiliary force of express delivery personnel, optimize the pick-up mode, solve user demands, and improve the end-to-end service quality of express business. With the development of Internet technology, the demand of users for distribution timeliness and privacy security is increasing. Logistics enterprises need to upgrade service standards to improve service quality and promote high-quality and efficient development of the industry. So neither the addressee nor the courier should bear the cost. If the express company itself has no way to guarantee the express delivery to be in place quickly through other channels and produce a better user experience, in fact, it should bear its own responsibility.
Recently, the State Post Office released the China Express development index in August 2018. According to the data, the express service quality index in August was 252.5, up 82% year on year. Among them, the public satisfaction of express service was 78.1 points, an increase of 0.9 points on a year-on-year basis; the 72 hour punctuality rate was 77.7%, an increase of 5.6 percentage points on a year-on-year basis. It can be seen from the data that in August, the service quality of express enterprises improved, and strengthening user experience became the endogenous demand of express enterprises.