The first people's Hospital of Li County, Longnan City, Gansu Province, has recently been pushed to the forefront of public opinion because of a picture of the old man kneeling in front of the hospital window. Has this scene been seen in the TV play the name of the people before? Why is the old man kneeling in front of the window? Let's get to know the truth.
On July 6, the health and Family Planning Bureau of Lixian County said it would provide swivel chairs and apologized, and then issued another rectification notice on July 9: the person in charge of the settlement center involved and the staff of the window were suspended.
According to its wechat account on July 9, the health and Family Planning Bureau of Lixian County introduced that recently, an old man fell on his knees to settle the hospitalization expenses in the first people's Hospital of Lixian County, and the county health and family planning bureau took a number of rectification measures. Include:
In view of the imperfect facilities in the medical insurance Hall of the first people's Hospital of the county, the window counter was reconstructed to add a fixed swivel chair, a waiting chair and a reimbursement window for special people;
In view of the problem of inadequate supervision of the payment window of the first people's Hospital of the county, we should strengthen the management of the hospital and the service hall, increase the consulting service desk, and implement the service measures such as staff guidance and calling;
The first county people's hospital sent people to apologize to the elderly, and suspended the person in charge of the settlement center and the staff of the window;
According to the arrangement of the special meeting at the county level, the county health and Family Planning Bureau will report this matter in the county health and family planning system. It is required to take this as a reference, draw inferences from one instance and carry out troubleshooting and rectification in the window units of the whole system, so as to improve the service environment and service level.
Before that, a picture of the old man kneeling in front of the window of the first people's Hospital in Lixian County, Gansu Province, was circulated on the Internet, causing heated public debate.
On July 6, the health and Family Planning Bureau of Lixian County replied through its wechat account that at 8:30 a.m. that day, the old man was unable to stand when signing for reimbursement due to short leg pain when he went through the reimbursement formalities for his wife, so he knelt in front of the medical insurance window to handle the business, and was photographed by netizens.
Li county health and family planning bureau also pointed out that the main reason for the above situation is the negligence of the first people's Hospital of the county: at the beginning of setting up the medical insurance reimbursement window, considering the difficulties of the masses, some stools were equipped, but due to poor supervision, the stools were lost and not supplemented in time. I sincerely apologize to the netizens here.
According to the health and Family Planning Bureau of Lixian County, kneeling elderly people suffer from cor pulmonale and rheumatoid arthritis for a long time, resulting in leg pain, shortness of breath, inconvenience in walking, and their children have no company.
After the rapid spread of the above photos on the Internet, the health and Family Planning Bureau of Li County immediately organized relevant personnel to investigate and verify, and the first people's Hospital of the county also arranged special personnel to the patient's home (group 2, Hena village, Yongping Town, Li county) to further understand the situation. Lixian County Bureau of Health Bureau said that in the investigation of the situation, the parties were satisfied with the service attitude of the reimbursement staff, and did not make any comments.
In addition, the health and Family Planning Bureau of Lixian County said that it would instruct the first people's Hospital of the county to strengthen the rectification, including: equipping the working people with rotating chairs and other equipment at the window; optimizing the reimbursement procedures, setting up special windows for the old, the weak, the sick and the disabled, and the disabled; setting up a service desk in the reimbursement hall, where the special person is responsible for consultation, diversion and other businesses, and providing humanized help and services for the old, the weak, the sick and the disabled and other special groups; and setting up Supervise the platform, strengthen internal management and improve service quality.
On July 10, China discipline inspection and supervision newspaper published a review article on this matter, saying that the loss of hospital stools is not a day or two, and the masses have been standing for a while to do business. Why hasn't the stools been made up? The eldest brother has short legs and pain, and it's inconvenient to walk, so why can't the medical staff help him find a stool? It's not hard to see from the photos that the height of the window is low, and what's the squatting window Talk about the convenience of the masses? These 'and the lice on the head of the nobility - obviously' problems have existed for a long time, but the hospital has ignored them and failed to solve them. Obviously, they can not be eliminated by a single word of 'negligence'. After all, the so-called "negligence" is caused by the lack of service awareness.