For many people, when they can't buy the ticket they like, do they need to consider changing the ticket? Is there a time limit for changing the ticket? Is there a service charge for changing the ticket? Follow Xiaobian to have a look.
1. At least 48 hours before the original train ticket starts, passengers can choose any train with more than one ticket. If the paper ticket has been obtained, it can be handled at the ticket window designated by the station; if the paper ticket has not been exchanged, it can also be handled at 12306 website.
2. There is no service charge for handling "change arrival".
3. The "change arrival" is only handled once. Tickets with 'change arrival' already handled will not be changed. This service is not available for tickets, group tickets and all-in-one tickets that have been changed.
IV. when handling "change arrival", if the ticket price of the new ticket is higher than the original ticket, the difference shall be supplemented; if the ticket price of the new ticket is lower than the original ticket, the difference shall be refunded, and the refund fee shall be charged for the difference part and the current refund fee standard shall be implemented.
V. When "ticket change" is handled (i.e. arrival remains unchanged), if the new ticket price is higher than the original ticket, the difference shall be supplemented; if the new ticket price is lower than the original ticket, the difference shall be refunded, and the refund fee shall also be charged for the difference part and the current refund fee standard shall be implemented.
reminder:
After the ticket pre-sale period has been extended to 60 days, the railway department has introduced the convenience measure of no refund fee for more than 15 days before driving, which has been welcomed by the majority of passengers. However, a few ticket hoarders use this convenient measure to change tickets and occupy ticket resources, which affects the normal purchase of other passengers. In order to maintain a fair ticketing environment, from June 10, 2015, 5% of the ticket refund fee will still be charged for other trains that change the ticket or change the arrival time to more than 15 days before the departure within 48 hours to 15 days before the departure and return 15 days before the departure. The ticket refund fee will not be charged if the ticket is changed in a short period due to emergency. If the train fails to catch up with the ticket purchased due to special circumstances, other trains with more than one ticket on the day of the ticket date can still be signed after driving.
Other questions:
Ticket window change arrival
What is "change arrival": since June 10, 2015, the "change arrival" service has been launched in the railway passenger transport department, that is, after passengers purchase tickets, they can re select new destinations according to the travel changes, and change the arrival date, train number and seat within the ticket pre-sale period.
How to handle 'change arrival': Please select any train with more than 48 hours before the original ticket starts. If you have obtained paper tickets, please handle them at the ticket window designated by the station; if you have not exchanged paper tickets, you can also handle them at 12306 website. There is no service charge for handling "change arrival". 'change arrival' is only handled once. Tickets with 'change arrival' already handled will not be changed. This service is not available for tickets, group tickets and all-in-one tickets that have been changed. The paper ticket will be issued after "change arrival" is handled at the ticket window of the station.
How to collect or refund the fare difference when handling "change arrival": if the original ticket uses cash to purchase the ticket, when the fare of the new ticket is higher than the original ticket, the difference will be supplemented; when the fare of the new ticket is lower than the original ticket, the difference will be returned, and the refund fee will be charged for the difference part and the current refund fee standard (all in cash) will be implemented. If the original ticket is purchased by bank card in the railway ticket window, or by online payment tool on 12306.cn website, according to the relevant regulations of issuing bank or online payment tool, when the price of the new ticket is higher than the original ticket, please use the bank card to pay the full amount of the new ticket, and the original ticket will be returned to the bank card or online payment tool used in the original ticket purchase within the specified time; new ticket When the ticket price is lower than the original ticket, the difference shall be refunded. The refund fee shall be charged for the difference part and the current refund fee standard shall be implemented. The refundable money shall be returned to the bank card or online payment tool used in the original ticket purchase at the specified time. Strategies for saving money by refunding train tickets
How to understand the departure time: the departure time refers to the expected departure time of the train at the departure station with the date and number stated on the ticket. In order to ensure the order of railway transportation, under normal circumstances, the train operates according to the operation diagram and starts at that time. The railway department reminds passengers that there is a certain distance between the ticket office, entrance, check-in port and platform, which requires a certain travel time. In order to ensure the safety of passengers and the order of railway transportation, the station will stop selling and checking tickets in advance before the departure time. Please pay attention to the announcement of the station on the time of stopping selling and checking tickets in advance, make travel arrangements in advance, and give full consideration to it Sufficient time shall be reserved for the transportation between the residence and the bus station. Before the stop of ticket sales and check-in time, the passenger shall arrive at the station to purchase, change (pick up) and wait for the bus. At the same time, the original valid identity card of the passenger used in the ticket purchase shall be prepared to avoid delay in the bus.
There may be a large number of people queuing at the ticket selling window, security check port, real name verification port, check-in port and private room acceptance window in the station. Please reserve enough time to purchase tickets, exchange paper tickets, luggage consignment, security check, real name verification, check-in, etc.
When entering and waiting for the train, please pay attention to the information prompts such as broadcast, electronic display screen, staff, etc. about the train stop platform, check-in gate, start check-in time, start-up time, etc.
Online ticket purchase change arrival
Can I change my ID or change my arrival at 12306.cn after verification: regardless of the verification status of the ID of the registered user, all registered users can change or change their arrival at 12306.cn when they have purchased the tickets from the common contacts (passengers) of "passed", "pre passed" and "apply for inspection". They cannot be the common contacts of "to be verified" and "failed to pass"（ Passengers) have purchased tickets on the Internet for ticket change and arrival change.
How to change the ticket purchased on 12306.cn: (1) after purchasing the ticket on 12306.cn, if the paper ticket is not exchanged and it is no later than 30 minutes before driving, the ticket can be changed on 12306.cn; if the paper ticket has been exchanged or within 30 minutes before driving, please go to the ticket window.
(2) under the premise of having transportation capacity, other trains within the pre-sale period can be signed more than 48 hours (excluding) before departure; other trains before departure can be signed less than 48 hours before departure, or other trains between 24:00 of the day after departure and the day of the ticket date can be signed again, and the next day and the day after the ticket date can not be signed again; after departure, passengers can still sign other trains of the day, but only Change the ticket at the ticket issuing station. Tickets with 'change arrival' already handled will not be changed. Within 48 hours to 15 days before departure, if the ticket is returned 15 days before departure, 5% of the refund fee will still be charged. If the date of the new ticket is during the Spring Festival, the ticket refund fee shall be charged according to the standard of less than 24 hours before the departure time.
(3) according to the relevant regulations of online payment tools used in ticket purchase, if the ticket price of new ticket is higher than that of the original ticket, please use online payment tools to pay the full amount of the new ticket, and the original ticket will be returned to the online payment tools used in the original ticket purchase within the specified time; if the new ticket price is lower than the original ticket, the difference will be returned, and the refund fee will be charged for the difference part and the current refund fee standard will be implemented, The refundable money shall be returned to the online payment tool used in the original purchase within the specified time; if the new ticket price is equal to the original ticket, there is no need to pay.
(4) issue paper tickets after the ticket window of the station is changed.
How to deal with 'change arrival' for tickets purchased on 12306.cn: after purchasing tickets on 12306.cn, if the passengers do not exchange paper tickets 48 hours before the original ticket starts, they can deal with 'change arrival' on 12306 website on the premise of having transportation capacity; if paper tickets have been obtained, please deal with them at the ticket window designated by the station. The "change arrival" service is not provided for the tickets, group tickets and through tickets that have been changed. During the period of 48 hours to 15 days before the start of the train, "change arrival" to other trains more than 15 days before the start of the train, and refund 15 days before the start of the train, 5% refund fee will still be charged.
According to the relevant regulations of online payment tools used in ticket purchase, if the new ticket fare is higher than the original ticket fare when 'change arrival', please use online payment tools to pay the full amount of the new ticket fare, and the original ticket fare will be returned to the original online payment tools used in the original ticket purchase within the specified time; if the new ticket fare is lower than the original ticket fare, the difference will be returned, and the refund fee will be charged for the difference part and the current refund fee will be executed Yes, the refundable money shall be returned to the online payment tool used when the original ticket is purchased within the specified time; if the new ticket price is equal to the original ticket, there is no need to pay. The paper ticket will be issued after "change arrival" is handled at the ticket window of the station.