New regulations on service charge for ticket refund of Spring Festival 2018
Returning home is like an arrow. It's not a long journey. A small ticket is the passport to go home. Spring Festival is the journey that the train sent homesick people home. The ticket refund tide of 2018 Spring Festival railway ushered in, and the ticket refund charge of 2018 Spring Festival railway ushered in new regulations.
I. ticket refund notice for 2018 Spring Festival:
Spring Festival transportation time in 2018: February 1 to March 12 (December 16 to January 25 of the lunar calendar)
1. If the pre-sale period of the ticket is extended to 60 days, the refund fee will not be charged if the ticket is refunded more than 15 days (excluding) before driving.
2. Before starting at the departure station, it can also be within 2 hours after starting under special circumstances. If a train ticket is booked online and the paper ticket is not exchanged, the ticket can be refunded at the website no later than 2 hours before the train starts.
3. Group passengers must go through the formalities 48 hours before driving.
II. Service charge for train ticket refund:
The railway department implements step-by-step ticket refund in four time periods
Refund more than 15 days before driving
No commission
Refund more than 48 hours before driving
Charge 5% of the fare
More than 24 hours and less than 48 hours before driving
Charge 10% of the fare
Refund within 24 hours before driving
Charge 20% of the fare
Note: in view of the loophole of "changing tickets to avoid" in echelon ticket refunding, the railway department has issued new regulations on train ticket refunding and changing tickets, which can only be changed once no matter online or window booking.
III. place of train ticket refund:
After the online booking of train tickets is successful, whether or not the tickets are exchanged for paper tickets, the ticket can be changed and refunded at the ticket window of the station. At present, the ticket can not be refunded at the agency.
1. Go to the ticket window with bank POS installed at the station before driving.
2. The following situations shall be handled as follows:
(1) if paper tickets have been exchanged, they can be handled at any station before the designated departure time.
(2) if the original of the second-generation ID card has been used to go through the formalities of entering the station for ticket checking but not taking the train, it shall be handled after the confirmation of the station.
(3) if the original of the second generation ID card has been used to go through the formalities of ticket check-in, but the passenger gets off in the middle of the journey due to injury, disease or carrier's responsibility, the passenger transport record issued by the conductor shall be used to go through the formalities of ticket refund in the next station.
3. Issue paper tickets after the change.
IV. preparation materials for train ticket refund:
1. For ticket purchase at the railway ticket window, please go to the station ticket window to refund:
(1) if the passenger handles it himself / herself, please provide the ticket and the original of his / her valid identity card used in ticket purchase; if he / she is unable to present the original of his / her valid identity card, please go to the station railway public security card office to handle the temporary identity certificate of the passenger train, and then handle ticket refund.
(2) in case of handling on behalf of the passenger, please provide the original of the ticket and the valid identity card of the passenger used in the purchase; in case of no original of the valid identity card of the passenger used in the purchase, please provide the original of the ticket and the valid identity card of the agent and the copy of the valid identity card of the passenger used in the purchase.
2. For tickets purchased on 12306.cn website, please provide the original valid identity card of the passenger used in ticket refund at the ticket window of the station; for tickets purchased with other valid identity documents other than the resident identity card, please provide the order number (E + 9 digits)
How long does the online refund arrive
After submitting the refund application, return it to the original payment bank card within the time limit specified by the bank. 12306 refunds and refunds do not arrive at the account in time. In addition to calling the customer service center of 12306 railway customer service center to complain, passengers can also send e-mail to 12306@12306.cn to complain.