Meituan take out background server crash how to return a responsibility? When can I get a refund for

did you order with meituan takeout today? Afternoon news on December 7, around 11:00 today, some netizens tweeted that the delivery order payment was delayed, and some users were still prompted that the payment had not been made; the content of the group purchase page could not be displayed normally. Meituan's servers collapsed in a large area, and its businesses including takeout and group buying were affected.

It is reported that the online customer service and telephone customer service of meituan take out are suspected to be "bombed", and the system is busy and cannot be accessed.

The comment area of meituan's take out Weibo was also "occupied", and netizens left messages to reflect the failure of payment. In response to this official microblog message, it said: 'I'm sorry for the inconvenience caused to you. Due to the impact of the system network, some users will have repeated payments, and the technical personnel are dealing with it urgently. Please don't worry, the repeated payments will be returned to you in the original way, and the payment will arrive within 1-7 working days. Thank you for your support to meituan.com. '

The following is the full response of meituan:

At noon today, due to technical reasons, some orders of the platform failed to pay, and the display page was delayed after the user paid successfully. After emergency repair, it has been recovered in succession. We are sorry for the inconvenience caused to the user. For the orders affected by this failure, they have been solved in succession, and we will ensure that the rights and interests of users will not be affected during the failure. The order of repeated payment will be returned in the original way. If the service is not completed during the system failure, the user can cancel the refund without any responsibility. Users can call 10107888 24 hours for questions.