By the end of the year, many office workers will start to write year-end summary reports. No matter what occupation they are, year-end personal summary is indispensable. Today, I share five general versions of personal year-end work summary for next year.
Part I: sales personnel
It has been three months since I joined XX company. In retrospect, the time passed quickly. I feel that the working modes of the two companies are quite different when I came to XX from XX There are great differences in product expertise, management and working atmosphere In the previous month, I felt that I didn't enter the state and couldn't find the direction. I didn't know what to do every day. At several meetings led by XX, after mutual discussion and speeches, I made suggestions and found solutions to specific details Through the company's training and operation of professional knowledge, I found a sense of direction and slowly integrated into this working environment and mode. In the later working hours, I lived a full life every day, from proofing and receiving customers one after another. Although the attached work did not get results and many times did a great blow to me, I believe that my efforts will always be rewarded If you work hard, there will be hope. If you don't work hard, there will be no hope Success is for those who are prepared
With the support and help of XX leaders and colleagues, I have continuously strengthened my work ability, conscientiously completed all my work tasks with the attitude of striving for improvement, and made considerable progress in my work ability, which has laid a good foundation for my future work and life. Now I summarize some of my sales experience and work as follows:
Sales experience:
1. Don't refute the customer easily. Listen to the customer's needs first. Even if there is a disagreement with yourself, you should gently refute it, give a positive attitude to the customer, and learn to praise the customer.
2. Ask the customer for advice. We should not be ashamed to ask questions. Don't pretend to understand. Listen to customers' requirements and their processes with an open mind.
3. Seek truth from facts. Only for different customers can we be realistic.
4. Know the other, develop strengths and avoid weaknesses.
As a qualified salesperson, first of all, you should be very familiar with the products you sell, understand the advantages and disadvantages of your products, which industries are suitable for and what customer groups are, so as to better show your professionalism and products to customers, and win customers' attention and trust. Of course, don't ignore your competitors. Understand the advantages and disadvantages of competitors' products; We can suit the remedy to the case and use our advantages to overcome the disadvantages of customers. For example, our equipment slightly outperforms our peers in terms of precision and speed. This is our advantage. When introducing products to customers, we should introduce the advantages of our own products as much as possible. The disadvantages should be mentioned as little as possible, but the shortcomings and deficiencies of the equipment itself, that is, the indispensable shortcomings and deficiencies of the equipment in all peers, can be properly explained to the customer. After all, there is nothing perfect. They always say how good their products are, and others won't believe them. Don't attack and criticize the shortcomings and shortcomings of peers maliciously, guide customers to analyze and judge, and recommend customers to make field visits.
5. Diligence and self-confidence; When talking with customers, the voice should be large, pay attention to the tone and speed.
6. Ask questions from the perspective of customers, including progressive and greeting. Think about what customers think and worry about what customers worry about.
7. To gain customer trust, we should start with friends and communicate emotionally. Care about customers and learn to invest emotionally.
8. Strong adaptability, quick response and work for interest.
9. Trust each other. To sell products, you must first sell yourself, identify with products, and first character before products.
10. Pay attention to appearance, be polite and use civilized language.
11. The state of mind is balanced. Don't be eager for success. As a familiar saying goes: the heart is like waves and the face is like lake water.
12. Let the customer first 'pain' and then 'Itch'.
13. Do not slander peers and expose their shortcomings in front of customers.
14. Learn 'advance and retreat strategy'.
Work summary:
1、 Study hard and strive to improve
Because my major is not in line with my work, I encountered some difficulties at the beginning of my work, but this is not the reason. I must learn a lot of relevant knowledge of the industry and sales personnel, so as not to be eliminated in the continuous development and changes of the times, and our work is also changing with the continuous changes of the times, so as to meet the needs of work, The best way is to strengthen learning.
2、 Down to earth and work hard
I know that online sales is a very complicated and heavy task. As an e-commerce member, whether in work arrangement or in dealing with problems, we must carefully consider and be able to stand alone. All these are the unshirkable responsibilities of e-commerce. To be a qualified network marketer, we must first be familiar with business knowledge and enter the role. Have a certain ability to bear pressure, work hard, step by step, pay attention to details. The second is to take seriously their own work and everything assigned by their leaders. Take it seriously and handle it in time without delay, delay or perfunctory.
3、 Existing problems
Through a period of work, I also clearly see that I still have many shortcomings, mainly as follows: first, I have not done timely tracking and return visit for intended customers, so in future work, I should classify the degree of customer intention, mark it and return visit regularly to prevent forgetting customer data. 2、 Due to limited ability, some things are not handled properly. We should strengthen and seriously study the norms of salespeople.
In short, in my work, I have gained a lot through hard study and continuous exploration. I firmly believe that as long as I work hard, I will be able to do a good job.
Looking back on 20XX, looking forward to 20XX! I wish XX a prosperous business and abundant financial resources in the New Year! I also wish myself a soaring performance in the New Year!
Part II: Doctor assessment
As a doctor, my job responsibility is to 'do my best to eliminate human pain, help the perfection of health, maintain the sanctity and honor of medical technology, and save the dead and heal the wounded'. As a novice medical worker at the grass-roots level, I am persistent in my pursuit. Township medical and health work is a health institution focusing on prevention and combining prevention and treatment. It is an important service carrier of the new rural cooperative medical system. I have a lot of thoughts and feelings about my work in the past year since I came here. Here I make a summary:
1、 Study hard and constantly improve the level of political theory and professional quality
In my practical work, taking 'practice' as the standard to test theory, bit by bit in my work makes me more and more deeply realize the necessity of updating knowledge in today's cruel social competition. The reality drives me. Only by seizing all available time and studying hard, can I adapt to the increasingly fierce competition and be competent for my job, otherwise, It will eventually be eliminated by reality. Strive to learn all kinds of scientific and theoretical knowledge, learn all kinds of laws, regulations and Party policies, understand the spirit of major meetings of superior departments, always be consistent with the party and organization politically and ideologically, and ensure that they do not deviate from the correct track in practical work. At the same time, I have constantly summed up experiences and lessons in practice, and combined with my own work, I have carefully studied relevant national medical and health policies, medical and health theories and skills, and constantly armed my mind. And according to the actual situation in the work, strive to use theory to guide practice, and solve the problems encountered in the work on the basis of objective facts. I hope that when I look back on my work in the future, I will not regret my mediocrity or be ashamed of wasting my time.
2、 Scrupulously perform their duties and work steadily
When we entered the sacred Medical University, I solemnly vowed: 'I volunteer to devote myself to medicine, love the motherland, be loyal to the people, abide by medical ethics, respect teachers and discipline, study hard, work tirelessly, strive for perfection and develop in an all-round way. I am determined to do my best to eliminate human suffering, help the perfection of health, maintain the sanctity and honor of medical technology, save the dead and heal the wounded, spare no pains and pursue persistently. Strive for the development of the motherland's medical and health undertakings and human physical and mental health for life. ".
Today, I keep trying. I deeply realize that as a grass-roots medical worker, I shoulder the important task and responsibility. According to the division of labor, set the right position, do not offside, do not leave, strictly abide by their duties and complete their own work. Only by taking the correct position, clarifying the responsibilities, uniting comrades, treating people sincerely, being down-to-earth, being loyal to their duties, working hard, step by step and working seriously, can I complete my own work and do my own work as a grass-roots medical newspaper worker.
（1） In the outpatient and hospital diagnosis and treatment work, I always shoulder the health of 4149 households in HuChao Township, a total of more than 17000 people and the incoming population. 360 days, followed up every day. Even on holidays and rest days, you should always attend clinics. No matter at any time, do not delay the patient's treatment, do not prevaricate the patient, and make rational diagnosis and treatment. Treat others equally, do not bully the poor and love the rich, care, considerate and sympathize with every patient. Reasonable examination, reasonable treatment and reasonable charge shall be achieved. In the diagnosis and treatment of the new rural cooperative medical system, the outpatient and hospital diagnosis and treatment work shall be carried out in strict accordance with the medical treatment rules of the new rural cooperative medical system.
（2） In terms of relevant policy publicity and residents' health education, since the new cooperative medical service was launched in our Township in 20XX, I have carefully studied the new rural cooperative medical service policy, the spirit of the relevant new rural cooperative medical service conference and the diagnosis and treatment system of the new rural cooperative medical service, organized village doctors and staff of our hospital for training and learning, and used the market Go to the clinic for supervision and inspection, experience time in the village and ordinary diagnosis and treatment work, and publicize the new combined medicine work by issuing publicity materials. Carry out residents' health education by means of telephone, on-site consultation and distribution of materials.
（3） Safety production and stability maintenance management, new rural medical management. Creating a safe and comfortable working environment is the premise for the normal development of daily work. In the safety production and stability maintenance management of the hospital in 20XX, I have significantly improved the safety awareness of the staff of the hospital through the staff meeting training. By organizing the investigation of potential safety production hazards, the accident rate of the hospital is zero throughout the year, ensuring the normal development of daily work of the hospital. In daily work, pay attention to collecting, summarizing and feedback, and timely report the opinions and materials on the management of new rural integrated medical treatment, so as to make better decisions for the hospital leadership, and assist in the management of new integrated medical treatment and rural integration in our hospital and our township.
（4） Department management. Since I was in charge of the medical department in 20XX, I have been in a correct position according to the division of labor, so as not to be offside, leave or exceed the position, strictly abide by my duties, clarify my duties, unite comrades, treat people sincerely, be down-to-earth, be loyal to my duties and work hard. Under the guidance of the hospital leaders and with the support and assistance of all the staff of the undergraduate department, all the work has been implemented and pushed forward in a solid way, assisting the departments to cooperate with each other, so that the medical service work of the departments is carried out in an orderly manner. Through sending people for further study, self-study and collective training, the diagnosis and treatment knowledge, diagnosis and treatment skills and professional level of all medical personnel have been significantly improved. Enhanced the level of diagnosis and treatment reporting in our hospital.
3、 Existing problems
Over the past year, I have made efforts to do some work, but there are still many deficiencies, some of which are urgent to be solved and can not be ignored