With the Spring Festival approaching, the so-called express outage schedule is back in the Jianghu. In response to the "Spring Festival express outage schedule" spread online recently, the reporter of Beijing business daily learned after verification that the express outage time was false, and the replies of "four links and one Da", SF and China Post EMS were "unreliable outage time". In the view of industry experts, behind the 'shutdown' of express delivery, the selfishness of e-commerce businesses to rush performance is exposed.
During the Spring Festival in recent two years, the "no closing" service of express enterprises has gradually become the norm. Although some regions still can not fully enjoy the "no closing" service, enterprises will not notify the shutdown time in a large area.
Deluge of false news
In a widely circulated timetable for the suspension of express delivery during the Spring Festival, the suspension dates of express delivery throughout the country from the end of 2019 to the beginning of 2020 are marked in detail. According to the chart, from December 25, 2019, express delivery in Inner Mongolia, Tibet, Jilin and other places began to stop; From December 30, 2019, express delivery in Xinjiang, Gansu, Ningxia and other places began to stop; As of January 7, 2020, express delivery in 27 provinces and cities will be shut down.
There are different versions of the outage schedule. Another 'notice on the stop time of express delivery at the end of 2019' shows that after receiving the notice from various express companies, many provinces and cities will stop sending express delivery successively from January 5 to January 11, 2020. After the year, express delivery resumed one after another on the eighth day of the first month (February 1), and returned to normal on the sixteenth day of the first month (February 9).
For the above situation, the reporter of Beijing business daily contacted a number of express companies to verify the situation. Among them, the relevant principals of Baishi express, Zhongtong express, Shentong express, Yuantong express and Yunda express said that the above news was false; The relevant person in charge of EMS and SF express said that the company still maintained "all year round" this year.
In fact, with the Spring Festival approaching every year, the so-called express outage notice will be circulated on the Internet. At the end of January 2019, a similar express outage schedule was announced, and after that, various express companies had to come out to refute the rumor. A relevant person in charge of Tongda Department said that most of the so-called express outage time came from businesses. If e-commerce enterprises have large-scale promotion activities at the end of the year, express companies cannot stop operation.
'no closing' has become the norm
With the improvement of express transportation capacity and intelligence, in the past two years, express' not closing for the Spring Festival 'has gradually become the norm. As early as around the Spring Festival in 2019, several express companies such as EMS, SF, Yuantong, Yunda, Baishi, JD logistics and Suning logistics said that they would continue the policy of express service all year round, and would arrange couriers to take turns to rest to maintain the normal operation of all outlets.
However, some consumers reported that some express company outlets will post Spring Festival holiday notices every year. In this regard, the relevant person in charge of yitongda Department told the Beijing Business Daily that the express outlets will still arrange holidays according to legal holidays as usual, but the personnel on duty will be paid according to legal wages. In addition, some outlets will reimburse employees' round-trip fares and encourage employees to start work on time.
According to convention, during the Spring Festival, some express enterprises will charge a certain service fee. Some express companies, including EMS, SF and Yunda, also admitted that they may adopt the price increase strategy, but they can still ensure that most regions enjoy normal services during the new year. In the past, most express companies will charge an additional service fee of 10 yuan per piece.
Express expert Zhao Xiaomin said that the service industry should consider the needs most concerned by users. In the current holidays, there is a large demand for daily household consumer goods, and the normal business volume is generally about 30%. Therefore, logistics companies should not only consider the market format, but also take into account social responsibility. However, in fact, it is not new for express companies to work all year round. Since the listing of major private express companies in 2016, it has become the norm to work all year round. Although the delivery volume of e-commerce platforms decreased sharply during the Chinese new year, and the number of logistics also decreased, consumers are still worried about the delay or wrong delivery of some express mails.
In fact, not only express companies try to ensure 'no closing', e-commerce platforms also give different solutions to the operation and price problems of the Spring Festival every year. Since 2018, Suning logistics has taken measures of "no shutdown and no price increase" during the Spring Festival. According to the order quantity predicted by the big data system, fully prepare the Spring Festival burst commodities, and reasonably arrange the shift of employees at each post.
Expose the selfishness of merchants
"Some businesses need to offset the order quantity and performance at the end of the year before issuing the closure notice every year. In addition, most businesses will close their stores and rest at the end of the year; Responsibility & rsquo; To express companies. " For the express outage notice, Zhao Xiaomin believes that the notice itself is likely to be issued by the merchant.
Yang Daqing, a special researcher of China logistics society, also believes that most of the stoppages of express delivery are spread by businesses. However, from the current situation, express enterprises really can't completely 'don't close'. Although enterprises and platforms make statements every year that they operate normally during the Spring Festival, from the actual operation of previous years, the implementation of the policy of "no closing" during the Spring Festival is still very challenging.
Zhao Xiaomin also admitted that at present, the year-round service during the Chinese new year seems to be the norm, but most enterprises, especially the franchise enterprises, still have great regional variables, which is caused by the particularity of the franchise system. Among many express enterprises, the completion of EMS and SF may be relatively better. Mainstream express companies should make use of the official website, official wechat and other platforms to release the Spring Festival service mode and emergency measures as soon as possible, and respond to public problems at any time, especially the listed express companies.
However, Zhao Xiaomin stressed that since the courier has become the representative of "little bee" during the Spring Festival in 2019, most mainstream express companies will actively embrace the "Spring Festival demand", the "fame and wealth" effect of the Spring Festival express industry has become a consensus, and they are relatively optimistic about the express operation during the Spring Festival in 2020.