[smiling and complaining to customers] recently, Zhang Peng, a 23-year-old Chongqing guy, was very depressed -- he was complained by customers for no reason, because he was too arrogant to customers. This made Zhang Peng feel very wronged. In the follow-up communication, he learned that it was a disaster caused by an expression.
Wechat communication sent a smiling expression and was accused of being shady and strange
Zhang Peng is currently doing customer docking work in a decoration company in Wulidian, Chongqing. Recently, he received a woman
Customer Xiao Chen, the two sides communicated very happily in the store and added wechat to each other. Subsequently, Xiao Chen often consulted him on relevant issues through wechat, and Zhang Peng also replied one by one.
Unexpectedly, two days ago, he was suddenly told by his supervisor that he had been complained by Xiao Chen. The supervisor asked him to communicate with customers and warned him to be patient with customers and not to be weird. This made Zhang Peng feel very strange. Recalling his communication with Xiao Chen during this period, there was no conflict between them. He was going to ask Xiao Chen on wechat. Unexpectedly, he had been hacked by the other party. Later, he could only call Xiao Chen to communicate. The other party told him that the reason for the complaint was that Zhang Peng would add a smiling expression after each reply.
He was wronged: smile. JPG what's the matter?
Subsequently, the reporter contacted Xiao Chen. She said that what she hated most about wechat was the expression of smile.
'now we all know that this expression is very meaningful. We use this expression when we express dissatisfaction and don't want to tear our face.' Xiao Chen said that Zhang Peng, as a customer service, sent this expression to customers, which was really too weird.