Original title: the owner is repeatedly charged by etc Lane six times a month. Customer service: the sensor is too sensitive
Etc6 repeated charges for more than a month. Mr. Liu said that the traffic flow at the toll station is large. I don't know whether there are other repeated charges.
I have to cross the etc Lane every day and have been repeatedly charged for more than 6 times a month
"Our company's commuter bus goes from Weiyang District of Xi'an to Gaoling district every day. When Master Yu, the driver, passed the Jinghe toll station on the morning of the 9th, he glanced at it and found that our license plate number was also displayed in the lane next door, and the etc sounded." Yesterday, Mr. Liu said that Master Yu found that the etc was brushed twice that day, and there were two etc lanes in the same direction of the toll station.
"Six times this month, etc has been swiped more. Every time, a fee is charged again at an interval of a few seconds." Mr. Liu said that they have reported to the toll station that the toll station suggests to fill in the acceptance form first, and the extra money will be refunded. In the future, it is best to unplug the etc card and swipe the card through the manual channel. " There are many cars per unit, so it's not easy to check whether other cars have the same problem. There is a large traffic flow at this toll station. I don't know if there are other duplicate charges. " Mr. Liu said.
On the afternoon of October 10, the reporter of China business daily saw in the photos taken when querying the records provided by Mr. Liu that the car was repeatedly charged for a total of 6 times from August 28 to October 9. The specific description of the transaction is' from Xi'an to the North ', and the amount of each transaction is 14.25 yuan.
Customer service said the sensor might be too sensitive, and the toll station said it would debug the equipment as soon as possible
At about 2 p.m., the reporter contacted Shaanxi sanqintong etc customer service hotline. After inquiry, the staff said that they had also received complaints about this situation before. It was a problem at the exit of the toll station. It was suggested to pull out the etc card temporarily and brush it through the artificial channel, 'maybe the sensors at the two entrances are too sensitive. When the car passes, the lanes on both sides sweep the vehicle's equipment at the same time, so the fee is deducted at the same time.'
The staff said that after sending relevant information such as photos of vehicle driving license, bank card number and account opening bank information to the designated mailbox, they will print out all relevant driving records, and those who brush more will be transferred to submit the financial refund.
The reporter learned from the staff of Xi'an north toll station that if other car owners also find repeated charges, they will refund the charges as long as they receive the feedback. For the situation mentioned by Mr. Liu, they will report to the superior leaders and contact the car owners for treatment. At the same time, they will debug the etc equipment of Jinghe toll station as soon as possible.
On the afternoon of the 10th, Master Yu, the driver, said that he had filled in the application refund registration form and waited for the results.