What's the matter with the online car Hailing fee of 14000? The customer service said the signal was bad
A Mr. He in Xi'an took an online taxi and drove for 18 minutes to his destination. The fare bill he received will definitely surprise everyone: 13993.23 yuan.
Mr. He: 'I went all the way from our company to Gaoxin, which showed that it was 2.9 kilometers and the cost was more than 13900 yuan.'
Mr. He, who arrived at his destination, was stunned. His mobile phone showed that the 18 minute journey from the parking lot of Xi'an hi tech Wanhui creative park to Xi'an hi tech first road became 3895.1 kilometers. He had to pay 13993.23 yuan, which was discounted and reduced the cost after 30 yuan.
Mr. He: 'I used to take a taxi for 2.9 kilometers, which was only a dozen dollars. Now it has become 14000. I think I can go around the moon.'
Mr. He: 'I reflected this problem to Gao De's map at that time. Gao de said it was Cao Cao's travel problem. I reflected it to Cao Cao's new energy, and they said let me wait.'
In the past 20 days, Mr. He, who did not pay the fare, waited hard, and the whole person was at a loss.
Mr. He: 'when I open Gaode map every day, I will be prompted to pay 14000 yuan, causing great pressure in my heart, so I dare not open this software.'
The customer service staff of Caocao new energy network said: 'I'm really sorry for the inconvenience. The background verified that your order was in the process of simulation, the signal was bad, resulting in the drift of kilometers, so the actual cost has become more.'
At present, Gaode map has closed this order, and Mr. He doesn't have to pay the relevant expenses arising from the order.
Mr. He: 'I think a responsible enterprise should reduce mistakes, but if it makes mistakes, it should solve the problem at the first time.'
How much way to go to prevent arbitrary charges
In addition, recently, some netizens said that when taking online car hailing in summer, the request for the driver to turn on the air conditioner was rejected. The driver said that "turning on the air conditioner doesn't make money" and had to give extra money. In this regard, online car Hailing enterprises said that the additional air-conditioning fee charged by drivers is a surcharge, which is a violation.
Online car Hailing drivers do not turn on the air conditioner naturally to save money. As some drivers say, 'turning on the air conditioner does not make money'. Other drivers proved by personal experience that they added 230 yuan of oil on August 8. If they don't turn on the air conditioner, the oil fee of about 180 yuan to 190 yuan is enough. If they turn on the air conditioner, they will add 1000 yuan more for a month. However, whether the charging of air-conditioning fees by online car Hailing is in compliance with the regulations is worth discussing and questioning, and it can not be allowed to become a 'confused account'.
On the one hand, it is really not easy for online car Hailing drivers. It is a fact that turning on air conditioning increases the cost; On the one hand, the rights and interests of consumers should also be taken into account. We should not only ensure fair charging prices, but also ensure the comfort and safety of passengers. Therefore, the online car Hailing operator cannot ignore this and should protect the legitimate rights and interests of both drivers and passengers. For example, even if air conditioning fees are charged, corresponding regulatory measures should be introduced to protect consumers' right to choose and know, and take into account the increased cost to online car Hailing drivers.
From a reasonable point of view, there is nothing wrong with charging air conditioning fees for online car Hailing. The key is that the cost should be collected in the open. For example, are these overcharged air conditioning charges based on cost increases; For example, these air-conditioning fees should also be given regulatory measures to guard against their exorbitant prices; For another example, it is also necessary to clearly mark the price to let consumers understand consumption. Moreover, as long as consumers can afford to charge more for air conditioning, it will be understandable. After all, it is not easy for drivers to make money.
Similarly, the relevant regulatory authorities should not be careless about such charges. First, if it is arbitrary charging, it is necessary to stop it according to law, and even give legal punishment to relevant operators; Second, if such charges are allowed, the online car Hailing operator should also be urged to formulate rules for charges to prevent the existence of arbitrary charges; Third, we should also unblock the complaint reporting mechanism, so that consumers can protect their rights at the first time when they encounter arbitrary charges, so as to protect the rights and interests of consumers.
Coincidentally, this inexplicable billing result also puzzles Mr. Sun in Beijing, but this time it's not the fare, but the water fee. Mr. Sun is not so lucky for the time being. He has not received a clear reply so far. He still needs to continue consultations with all parties.