Original title: what happened to Mercedes Benz? Lizhixing is exposed to sign a confidentiality agreement before returning the car
Less than a month after Xi'an lizhixing Mercedes Benz 4S store was punished, Xi'an lizhixing Weinan branch was again accused of oil leakage from the new car, and the owner must sign a confidentiality agreement before returning the car. It is understood that the local industrial and commercial department has intervened.
Mr. Wang bought a Mercedes Benz e300l car at the Mercedes Benz 4S store of Xi'an lizhixing Weinan branch in March this year. But it didn't take long for the vehicle to break out during a driving. Mr. Wang: walk well. There was a sudden 'Bang' in the front right. It shook badly. The more I walked, the more I shook. I came down to see the oil leak. Startled, Mr. Wang quickly contacted the 4S store. As a result, he was confused by the attitude of the store after driving to the 4S store.
After arriving at the 4S store, the staff said they could tow the car to Xi'an for maintenance. Mr. Wang immediately disagreed. He thought that the new car leaked oil not long after driving. The 4S store should first check whether the vehicle has faults before leaving the factory, rather than direct maintenance.
The negotiation between the two sides failed. On the 13th, Mr. Wang came to Xi'an lizhixing Weinan branch again. This time, the store changed its mouth. Mr. Wang told reporters that the store said it could buy back his car at the original price, but only if a 'settlement confidentiality agreement' was signed.
In the agreement provided by Mr. Wang, the reporter noted that once Party B, that is, the owner, Mr. Wang agrees to Party A's settlement request, he must promise not to file any complaint, claim, compensation, lawsuit or arbitration of any nature against Party A in his own name or any related third party to any administrative department or judicial organ. In addition, Party B shall ensure that under no circumstances shall it disclose information related to this event to any third party (including but not limited to wechat, microblog, newspaper and website). Once Party B violates the 'settlement confidentiality agreement', it shall pay Party A a liquidated damages of 400000 yuan.
On the 15th, according to media reports, the staff of Xi'an lizhixing Weinan branch said that because the 4S store in Weinan has no after-sales service, it is only a showroom, so the test needs the owner to go to Xi'an. The signing of the agreement is based on the customer first, so give Mr. Wang a refund. However, the person in charge of the store did not explain the confidentiality agreement.
Mr. Wang told reporters that he asked to entrust a third-party organization to test the vehicle and is still negotiating with the store. In this regard, the reporter of Beiqing daily repeatedly called Xi'an lizhixing Weinan branch, but no reply was received.
On the afternoon of the 16th, the reporter learned from the Linwei branch of Weinan Administration for Industry and commerce that the local industry and Commerce Department had received a complaint from the consumer Mr. Wang and assigned it to the local Duqiao industry and Commerce office. A staff member of Duqiao industrial and commercial office said that the office had been involved in dealing with the matter, and the staff had rushed to the scene to deal with it.