Naixue's tea responds to illegal operation events and staff operation compliance
4hw.com.cn: the health and safety problems of wanghong tea have been exposed repeatedly. During a surprise inspection of the tea brand "Naixue's tea" by law enforcement officers of the Shenzhen market supervision department recently, it was found that the staff of Naixue's tea zhuoyuehui store "operated with their bare hands and did not wear masks". In this regard, Naixue's tea issued a statement on June 12 saying, 'first of all, I'm very sorry to bring trouble to consumers', but the operation of the staff is in compliance.
Naixue's tea issued a statement that it will humbly accept the opinions of regulatory authorities and the media, make timely improvement and strengthen internal supervision in the follow-up.
Some employees in the console area did not wear masks as required, and the glass door of the food storage cabinet in the back kitchen of the store was faulty and could not be locked. In the statement issued by Naixue's tea, it is pointed out that according to the food safety operation specifications for catering services implemented in November 2018, catering employees can operate without gloves after hand disinfection, and it is compliance to prepare tea by hand. All employees involved in the product operation of Naixue tea only operate after repeated and regular hand disinfection, and all wear masks.
The statement mentioned that only the cashier did not wear masks in order to facilitate communication with consumers, and other production posts wore masks. In addition, the door of the cabinet for storing pastries, the clerk found that the bread cooling cabinet was closed early that morning, so he contacted the maintenance personnel to repair it on the spot, and it had been repaired in the news.
The frequent occurrence of food safety problems reflects the 'loopholes' in the management and supervision of food practitioners. The reporter of Beijing business daily learned at the Symposium on food safety supervision of catering services in April this year that some catering units and even some large brand chain catering enterprises still have problems such as inadequate implementation of employee health management and other systems, non-standard processing operation behavior, poor sanitation of back kitchen processing area, incomplete cleaning and disinfection of tableware and so on.
In the view of Zhu danpeng, an analyst of China's food industry, the contradictions between quality and speed, expansion and staff training, the popularity of the industry and food safety have become common problems in China's catering industry, and they are also important problems that seriously restrict the further upgrading and innovation of the whole China's catering industry. Food safety is an insurmountable red line of the brand. If there are mistakes in this regard, it will have a certain impact on the corporate image and development. Combined with the frequent occurrence of food safety in the catering industry, enterprises should strengthen internal supervision, establish and continuously improve the standard system, further improve the comprehensive quality of employees, and increase the training and publicity of food safety knowledge.