Qingdao
Exorbitant prawns
The hottest news during this year's National Day was the "skyrocketing" shrimp incident in Qingdao, which triggered netizens' self mockery of tourists in tourist attractions. On October 5, the news that "a big stall in Qingdao sells exorbitant prawns" triggered a heated discussion. It was reported that on October 4, a tourist met a butcher at the shandehuo seafood barbecue shop on Leling Road, Qingdao. When ordering the bill, they confirmed that the price was 38 yuan per piece. At the time of check-out, it became 38 yuan per piece, and the whole plate charge was more than 1500 yuan.
At that time, Mr. Xiao called the police, but the local police station said that it was not under its control and suggested to find the price department. The price bureau said that "after work, call the police and find 110 to solve the problem". The next day, it also said that "only after the Festival can we solve the problem.". With the intervention of people's daily, @ surging news and other media as well as official microblogs, "Qingdao's high price shrimp" incident has rapidly become a hot topic, and has become one of the hottest public opinion topics on tourism this year.
Comment: under the pressure of public opinion, the "Qingdao skyrocketing shrimp" incident has been successfully resolved. However, in reality, it is not uncommon for tourists to complain that there is no way or no result to complain. In the face of reality, netizens who are powerless in the face of reality give full play to "cold humor", and all kinds of jokes about shrimp are flying all over the sky. "Killing one as an example" can indeed play a deterrent role and force some unscrupulous businesses to stop. But if we do not fundamentally change all kinds of tourism chaos, I am afraid that such a thing will happen again after a period of precipitation.
Lijiang
"Female wine tray" and "black mouth tour guide"
Some netizens exposed in the microblog that a tour guide in Lijiang, Yunnan, had a dispute with the tourists because they did not shop at the shopping mall, and the driver also lifted the tourists' hats. The reporter learned from Lijiang Tourism Development Committee on the 27th that law enforcement officers had investigated the incident, and the personnel involved and travel agencies would be punished strictly and seriously if there were any illegal acts.
Comments: the incident of "black mouth tour guide" has cast a shadow on Lijiang's tour guide. It is also unfair to treat Lijiang's tour guide with a nose of "generalizing from point to point and generalizing from part to part". After the incident, the Yunnan provincial Party committee and government attached great importance to it. The relevant departments in Lijiang adopted a "zero" tolerance attitude towards similar behaviors, learned from the bitter experience, and made a determined determination to seek the healthy development of tourism industry. They resolutely investigated the involved tourism enterprises and personnel according to law, comprehensively rectified Lijiang scenic area, and gave a satisfactory explanation and commitment to Lijiang tourists.
Hong Kong
Tourists were beaten to death
A mainland shopping group from Shenzhen was shopping in a jewelry store in Hung Hom on the same day. A man and a woman were afraid that the price was too high and the discount was too low. They did not go shopping. When smoking in the shop, they argued with the female team leader. When the male group member tried to persuade him to fight, he was violently dragged out of the shop and beaten. The man fell unconscious with bleeding from the corners of his mouth and was in critical condition after being sent to hospital.
Comment: the Hong Kong incident has triggered a sharp drop in mainland tourists. This incident is the fuse of Hong Kong's tourism. In fact, it is an accidental necessity. In recent years, mainland tourists to Hong Kong have been exposed by local media, and uncivilized incidents have been numerous. Some mainland tourists have been insulted by local residents. Hongkong is a shopping paradise, the Oriental Pearl under the new China. If tourists can not be satisfied with shopping, it will also create conflicting events. These events also reflect the chaos of tourism. If it can not be well resolved, this negative impact will continue to expand.
Sanya
Large amount of kickbacks exposed
On October 2, Mr. Shi, a tourist, went to Sanya citizen tourist center to complain that "pangjie seafood restaurant" was suspected of bullying and slaughtering. According to the investigation, "pangjie seafood restaurant" will pay a certain proportion of the consumption to the taxi driver in the form of cash rebate, which constitutes a commercial bribe; there are "no real name and mark to provide goods or services" and false publicity behavior, Sanya industry and Commerce Bureau plans to impose a fine of 200000 yuan on its party and revoke its business license.
Comments: people in the tourism industry said that high rebate has long been a hidden rule in the tourism market. This is not only in Sanya, but also in the whole country. Because of the secret "transaction", it is difficult to manage and supervise. This problem can no longer be solved. Although Sanya Tourism Commission quickly launched the working mechanism of 12301 tourism dispatching and command center, it dispatched departments of industry and commerce, tourism police, price and tourism to rush to the scene to carry out joint investigation. The seafood restaurant was finally punished. However, how to deal with this disorder still needs to be improved by law and the executive power of relevant departments.
Kunming
Female tour guides abuse tourists and force shopping
During the small and long may day holiday, a video was widely forwarded in wechat circle of friends. A female tour guide in Xishuangbanna, Yunnan Province, was not satisfied with the low consumption of tourists. She was furious and scolded the tourists for their morality and conscience. She questioned the tourists as "cheating on eating, drinking and playing" and demanded to buy the specified amount.
Comments: "low price group" will inevitably lead to "forced shopping", and "forced shopping" forces tour guides to be ruthless. To some extent, tour guides themselves are also "victims" -- tourists lose tourism quality and money, while tour guides lose humanity and conscience.
Leshan
Forced shopping and sale of counterfeit goods
On the evening of October 11, CCTV financial channel revealed that some tour guides and businesses in Leshan forced tourists to consume and sell counterfeit goods. That night, the local government and the Provincial Tourism Bureau issued a thorough investigation instruction.
On December 12, Leshan promptly investigated and decided to deal with it. The "fujintang" tourist shopping mall suspected of selling fake and shoddy goods was closed for rectification, fined 200000 yuan; Leshan sunshine holiday travel agency, suspected of cheating tourists' consumption, was ordered to suspend business for rectification for three months and fined 300000 yuan; the local tour guide of the travel agency was confiscated of illegal income, fined 20000 yuan, and temporarily detained the guide card for six months The relevant responsible person of the travel agency shall confiscate the illegal income and impose a fine of 20000 yuan.
Comments: the self paid tour in the itinerary has become an obligation for tourists when they arrive at the guide's entrance. It seems that the scenic spots of cultural tourism and museum are actually a shopping mall for tourist commodities. What's more irritating is that tourists buy fake and inferior products in these places. This kind of fake and shoddy products are not only available in scenic spots, but if such shoddy products are not severely cracked down, tourists will lose confidence and cause losses to the tourism environment. In the end, there are no winners.
qinghuangdao
5A Shanhaiguan delisted
There are price frauds in Shanhaiguan scenic area of Qinhuangdao City in Hebei Province, forcing tourists to donate money in merit boxes. The old Longtou scenic spot changes the ticket price without authorization; the environment is dirty and disordered, and the facilities are generally damaged; there is no maintenance for a long time; the service quality is seriously reduced; there is a serious shortage of tour guides, medical staff and other posts; there is a serious shortage of security and environmental sanitation personnel. Shanhaiguan scenic spot no longer has the condition of 5A level scenic spot, and there are serious service quality problems, so the national 5A level scenic spot qualification will be cancelled.
Comment: there is no less chaos in the tourism industry because of delisting. For example, the price of scenic spots is disorderly rising, the service quality is poor, such as forced consumption of merchants, fraudulent consumption, such as tour guide forced shopping, etc., which makes tourists complain and complaints increase year by year. Although some incidents have been dealt with quickly, it is not a 5A scenic spot that can be taken as an example if it is delisted. As long as the conditions and service quality are not in line with the national 5A level scenic spot qualification, they will be resolutely cancelled - delisting, at least for the delisting scenic spot is an education and warning. And such a practice as long as long-term persistence, found one, remove one, for the governance of tourism industry chaos will certainly play a good guiding role.
Zhangjiajie
Low price and forced consumption
Before the national day, the Beijing News reporter secretly visited a travel agency "six day tour in Hunan". With the title of "one scenic spot in Zhangjiajie, 96 yuan for a tour guide, 230 yuan for the tour guide", the reporter reported that the tour guides one by one convinced them to participate in self funded projects and forced tourists to spend in disguised form. On the evening of October 9, the half-hour economic column of the financial channel of CCTV reported on the topic of "Zhangjiajie cheap: you can't leave".
Comment: This is the biggest rectification action of the National Tourism Administration on the tourism market in recent years. Compared with the previous years, the tourism order of golden week has also improved to a great extent. These are gratifying progress. However, we should also realize that if we want to put an end to the chaotic situation in the tourism market, we still need to strictly enforce the law for a long time and make unremitting efforts to achieve the final results. Only by maintaining a high-pressure situation for violations can a strong deterrent effect be formed and consumers can travel easily.
Guilin
"One day tour to grab money"
"Economy" channel of "finance and economics" attracted wide attention of CCTV in October and a half. Guilin municipal Party committee and municipal government require Yangshuo county to strictly investigate and deal with the behavior of tourists soliciting without tour guide qualification, focus on rectifying the operation order of Yulong River photo booth, severely crack down on the river peddling and other behaviors, immediately ban illegal photo taking, fish roasting and beer selling stalls, severely punish raft workers involved, and revoke their qualification certificates. Two taxis exposed by CCTV were disqualified from operation, and two drivers were punished according to the upper limit (3000 yuan) stipulated by relevant laws and regulations; Guilin traffic and transportation management department revoked the professional qualification certificates of two taxi drivers. Nanxi mountain scenic area and Chuanshan scenic area were ordered to rectify within a time limit, and photo spots and incense burning spots were banned immediately. The service outlets of travel agencies involved shall be ordered to suspend business for rectification.
Comments: Guilin's landscape is the best in the world, and Yangshuo's is the best in Guilin. This was originally a consensus formed in the history of hundreds of years and thousands of years. It is not only a valuable local tourism resource, but also a precious world natural heritage. However, some scenic spots set unreasonable items and use scenic spots to charge unreasonable fees. Some tourists even have mandatory color. Such short-sighted behavior will undoubtedly discredit Guilin's landscape, and a good tourism experience has become a barrier in Guilin.
Beijing
Illegal one-day tours continue to be banned
The scam in Beijing tourism market is not only in the Ming Tombs line, but also in other tourist routes such as Badaling Great Wall, Beijing Zoo and other places where foreign tourists gather.
At present, tourism has been positioned as a national strategic pillar industry, tourism has become a symbol of a well-off life of the people, and tourism has ushered in unprecedented development opportunities in history. I hope that the above cities will issue long-term measures to deal with the chaos in the tourism market as soon as possible, take substantive actions to win the trust of tourists, and do not always lie in the halo of "first-line tourism cities" More and more tourists will use their mouths to protect their rights, send "micro messages" with their hands and vote with their feet.
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