Original title: didi free ride rectification: offline all personalized tags and comments
4hw.com.cn science and technology news didi has been offline for rectification at 0:00 a.m. on May 12. In recent days, we have carried out a comprehensive internal self-examination and carefully listened to the criticisms and suggestions from all walks of life. Now we announce the rectification measures to the public. Didi will strictly implement the rectification. Please supervise from all walks of life.
Free riding rectification measures:
&Middot; free ride service offline, all personalized tags and comments;
&The personal information and avatars of both sides are changed to be visible only by themselves, and the explicit avatars are all virtual avatars by default;
&The car owner must carry out face recognition before receiving the order to eliminate the possibility of changing the account number privately;
&While continuing to evaluate the feasibility of the safety guarantee of the night ride, the ride will suspend accepting orders from 22:00 to 6:00. If the order is received before 22 o'clock but the estimated service time is more than 22 o'clock, safety tips shall be given to both parties before departure.
The above rectification measures will be completed before the hitchhike business goes online again.
Based on the previous driver background screening and three certificates verification, the platform wide travel related business has been rectified as follows:
&Special rectification of people and vehicles do not match, resolutely zero tolerance. The drivers of express, special and luxury cars must carry out face recognition verification before they leave every day, and at the same time, they will launch a reward informer car on the whole platform.
&Modify the product design to enhance the emergency help function to a prominent position. On the basis of the original function of emergency help (upload real-time recording after pressing, monitor and call back the user's phone by customer service, and automatically send the itinerary information to the emergency contact), the user can choose to dial 110, 120, 122 and didi 24-hour security customer service code with one key.
&Didi promises that we will take the initiative to bear due legal responsibilities in traffic accidents, public security and criminal cases and user disputes on the platform. In addition, on the basis of the existing security mechanism (including insurance, advance payment of medical expenses, humanitarian assistance for accidental injury, public welfare assistance for sudden death of car owners, etc.), Didi has started to establish a care fund to provide more assistance and care for the parties and their families outside the scope of the law.
All the above rectification measures will be completed before May 31. At the same time, the whole platform will accelerate the promotion of the comprehensive real name system. We hope that the majority of drivers and passengers will work with us to make travel safer.
In the process of rectification, there are also some problems that have plagued us for a long time. I hope to discuss with all sectors of the society one after another and sincerely seek your help and suggestions
&In the real scene, most of the complaints about the disputes between drivers and passengers have different opinions, and it is difficult to provide strong evidence, which makes it very difficult to judge the responsibility of the platform, and also makes many drivers and passengers think that the platform is biased or does not act.
In this regard, we have also received a lot of suggestions, whether we can consider recording the whole journey in the car (the user will be clearly informed, and the software can be used only with the user's authorization), so as to improve the service quality and facilitate the evidence collection and accountability in the case of disputes in the car or public security criminal cases (such as sexual harassment). In order to protect the privacy of the driver, the recorded data will not be saved in the personal mobile phone, and will be directly added Secret upload server, keep 72 hours after automatic deletion.
We are very clear that not everyone would like to be recorded during the trip. And if we want to add in car video monitoring function in the future, we may need to ask users for more privacy authorization. However, this is indeed the most effective way to improve safety, service, and evidence collection and accountability after accidents and disputes. Do you think such a measure is acceptable?
&At present, we have cooperated with the public security organs to screen the background of registered drivers to prevent people involved in personal property and public security criminal records from entering the platform. However, we also hope to respect everyone's legitimate rights and interests (such as the right to employment). For those who have been released from prison and are not involved in personal property and public security crimes (such as the crime of infringing copyright), can they be given the opportunity to become online car Hailing drivers or free riders?
We will actively consult relevant departments, experts and scholars on the above two issues in the near future. We will also seek public opinions through official microblog, wechat and other channels, and maintain such a consultation mechanism for a long time. Thank you.