Original title: didi driver's fare increase fails to result in high-speed rejection of passengers and later falsely claiming that passengers take drugs and beat drivers
Didi took a taxi from Qingcheng Mountain to Chunxi Road. However, as soon as he got on the bus, the driver asked for a 150% increase in the price. After being refused, he even took people off the highway and later falsely claimed that the passengers were 'taking drugs on the bus and beating the driver'.
On April 1, Shenyang tourist Jia and her friends went to Qingcheng Mountain. 'we had to take a taxi on our own when we went back to Chengdu that afternoon because there was a problem with the Charter. 'around 5 p.m., she took an express train through Didi.' the starting point is near Qingchengshan express railway station, and the ending point is Chunxi Road. '
The software estimates that the fare is 164.2 yuan. Soon, a driver came up with the order, 'it's a white car. 'ms. Jia showed a screenshot of the order to the reporter, which showed that the driver was a didi Youxiang driver surnamed Peng, with a star rating of 4.8 and had received 2868 orders.
'as soon as we got on the bus, the driver said he would increase the price. '
The driver said that there was a special traffic jam in Chengdu at that time, so he had to pay 150 yuan extra
Because she was in a hurry to return to Chengdu, Ms. Jia and her friends got together and got on the bus first.
When the bus got on Chengguan Expressway and drove towards Chengdu, because she thought it was unreasonable, Ms. Jia proposed to the driver that he could get off at the entrance of the expressway. "Our idea is that if he doesn't have to go to the city, his excuse of" congestion and fare increase "won't hold. '
'he said no, it costs 100 yuan to get off at the expressway. 'ms. Jia recalled that the driver asked them to choose between the two fare increases, and then stopped the car in the emergency lane. 'if we didn't increase the fare, we would have to get on and off the highway. '
Ms. Jia and her female companions were a little scared, but they still couldn't agree with the driver's practice. "We had to get off in the emergency lane, and then the driver drove away. '
Ms. Jia and her friends stood on the emergency lane of Chengguan expressway for about an hour before they were picked up by their friends. At that time, Ms. Jia's positioning showed that the location where they got off was about 8 kilometers away from Chengdu toll station exit of Chengdu Guanzhou expressway.
Ms. Jia's actual journey to Pidu district near the highway suddenly stopped
accident
Driver complains passengers' taking drugs and beating '
'ask for speeding'
Due to the telephone number protection function of didi travel, the reporter was unable to contact the driver concerned. After contacting didi for travel, a staff member gave feedback to the reporter at about 5 pm on the 9th. She said that after inquiring about Ms. Jia's journey, she found that the driver ended the order at 7:13 that night, and the place where the order ended was on Chengguan expressway.
However, the staff said that eight minutes after the end of the order, the driver complained to the passenger through the software. "The driver said he didn't remember how many people the passenger was, but the passenger took drugs in the car, beat the driver and asked for speeding. "The staff said that the driver's description elevated the nature of the incident to the level of major safety investigation." we need to continue to check. '
Almost staff feedback at the same time, Ms. Jia told reporters that she also received a call from didi travel customer service staff. 'ask me if I smoke in the car and if I have physical contact with the driver. "This made Ms. Jia laugh and cry. She told reporters that neither the driver's claim of 'taking drugs',' beating the driver ',' asking for speeding ', nor the customer service staff's inquiry of' smoking 'and' physical contact 'had ever happened.
Ms. Jia suggested that she had the impression that there was a tachograph on the car and that there should be a recording of communication in the car. 'she hopes the driver can take out the recording of the dash cam. 'if I am still in Chengdu, I will definitely choose to call the police. '
Didi
It's true that the driver's fare increase and rejection are true
And lying. It's banned
About 20 minutes later, the reporter got new feedback from didi travel.
'we are very sorry for the bad experience of Ms. Jia and her friends. "The staff told reporters that after verification, the driver did increase the price and ended the order midway, and the driver's previous complaint about passengers was verified as a lie.
'the driver's behavior seriously violated the platform driver service management regulations, and we banned the driver. '
At the same time, she said, Didi has contacted passengers to return the fare, compensate passengers for the next journey fare and give experience compensation.
'I asked the driver to apologize to me and my friends. 'ms. Jia said. In this regard, Didi travel said that customer service can only 'try to promote'.
On the other hand, Ms. Jia also called the traffic service hotline 12328 of Chengdu traffic committee on April 5. After receiving the complaint, the local transportation department in charge of the online car Hailing platform will be assigned to deal with it according to the detailed rules for the implementation of the online car Hailing management in our city. "The relevant person in charge of Chengdu Transportation Committee said.
On April 5, Ms. Jia called 12328 to complain to Chengdu Transportation Commission
You can contact customer service to deal with the problem if you encounter private price increase,
Didi travel said: 'we will check and deal with it as soon as possible. '