Sihai network

The new car leaked oil and failed to negotiate for many times

Original title: just bought a new car two months ago, the engine leaked, Mercedes Benz women's car stickers to protect their rights

4hw.org on November 8, a Mercedes Benz full of diapers appeared near Binzhou Road, Huaiyin District, Jinan City, with banners on its body that said, "you must be diapers to buy Mercedes Benz," "new car oil leakage complaint no door," and so on.

According to the owner Ms. Zhou, she bought a 2019 Mercedes Benz car in April. After driving for two months, the engine leaked oil. She negotiated with Jinan Star Automobile Service Co., Ltd. (hereinafter referred to as "Jinan star") and failed to protect her rights in this way.

The new car leaks oil in less than half a year

On the afternoon of August 8, the Mercedes Benz car near Binzhou road with its banners and diapers attracted passers-by's eyes. Owner Ms. Zhou is sitting in the car. In April, she said, she bought the Mercedes Benz at Jinan Star Auto Service Co., Ltd. 'about 230000 yuan for naked cars, plus purchase tax and some other expenses, a total of 280000 yuan. 'buying a new car was a pleasure, but Ms. Zhou said the car had problems after driving for more than two months. "In July, the screen showed a lack of oil. I thought it was a little abnormal at that time. I just bought a new car for two months. How could the engine oil run out so quickly. 'Ms. Zhou recalled.

Later, Ms. Zhou drove to Jinan star for maintenance. "The staff told me that the first time the new car left the factory, the engine oil was less. After they filled up the engine oil, I didn't think much about it, so I drove away. "Two months later, however, the car again indicated a lack of oil. Ms. Zhou felt something was wrong. She drove her car to Jinan star again, and asked the staff her doubts. "I think there must be some problems in this situation. 'the staff said that they could do a test to see the cause of the problem.

Ms. Zhou's maintenance evaluation sheet shows that there are six maintenance items. In addition to the oil adding items, there are five maintenance items, including cylinder block sealant, front seal, valve oil seal, valve cover small seal and valve cover seal. In the lower right corner of the repair estimate, there are also two lines of "no charge for this repair due to quality problems". 'it's all written. They admit that the car has quality problems. 'said Ms. Zhou.

The 4S store said that it only repairs but doesn't change the car

Ms. Zhou found it hard to accept that she had not spent less money to buy a car with oil leakage. She consulted the auto repair technician and learned that the engine oil leakage would also affect other aspects of the car. "They said that the oil leakage was due to the problem of oil seal. In order to keep the evidence, I didn't ask them to repair the car when I went to the store for the second time. I wanted them to change a new car for me, but they didn't agree. 'Ms. Zhou said that she chose to give in and asked Jinan star to make compensation of more than 20000 yuan, 10% of the price of the naked car she bought.

According to Ms. Zhou, Jinan star initially replied that it could only provide her with free maintenance without any other compensation. "Later, after negotiation, they said that they could provide 15000 yuan maintenance voucher. The new car had a three-year warranty period, during which it could be repaired free of charge. I didn't need the 15000 yuan maintenance voucher. 'Ms. Zhou is not satisfied with the solution proposed by the other party.

Two months of negotiation failed

In response, the reporter called Jinan Star Automobile Service Co., Ltd. and the staff said that whether it was a quality problem needs further investigation. The 4S shop has proposed to help Ms. Zhou repair and replace parts free of charge.

"If the quality is not up to standard, it is impossible for the car to leave the factory. Only after all the vehicles pass the inspection of relevant departments can the certificate be issued and then sold by the dealer. "The staff said that any problem of the vehicle will be detected and repaired within the scope of the three guarantees policy. As for the cause of the oil leak, she said she was not a technician and could not answer.

Ms. Zhou said that the two sides have been negotiating for more than two months, but still have not reached an agreement. Jinan star insists on the plan of compensation for 15000 repair vouchers, and has never agreed to the demands of car replacement and compensation, so she stuck the car full of diapers to protect her rights.

"San Bao policy stipulates that if the main parts of the car fail, they can be replaced or returned. The replacement parts of Ms. Zhou are not in the scope of main parts. In response to Ms. Zhou's questions, the 4S shop will always actively cooperate and negotiate, but now there are differences between the two sides. Next, we will further communicate and coordinate with Ms. Zhou. 'staff name.