Original title: in the first three quarters, the average unit price of China's express business fell to 12 yuan
On May 5, the State Post Office issued a circular on the economic operation of the postal industry in the first three quarters of 2019. The average unit price of express business in the first three quarters was 12.0 yuan, 0.2 yuan lower than that in the first half of the year.
In the first three quarters, the business revenue of the whole industry was 688.27 billion yuan, up 21.3% year on year; the total business volume was 1.1 trillion yuan, up 31.3% year on year. The total business volume of the postal industry shows an obvious upward trend quarter by quarter. The growth rate of the total business volume is 6 and 1.8 percentage points higher than that of the first quarter and the first half of the year, respectively.
The scale of express delivery continues to expand, and the monthly distribution of business volume tends to be more balanced. In the first three quarters, China's express business volume reached 43.91 billion, up 26.4% year-on-year; business revenue reached 527.1 billion yuan, up 24.1% year-on-year. Influenced by the promotion activities such as' 419 ',' Online Shopping Festival of double products', '618', '818' and '919' e-commerce Festival, compared with the previous years, the fluctuation characteristics of 'light peak season' are obviously weakened, and the monthly flow is more balanced.
It is worth mentioning that the development of traditional advantageous regions such as the Yangtze River Delta and the Pearl River Delta is still strong and the agglomeration effect continues to strengthen. The growth rates of Guangdong, Zhejiang and Jiangsu, the top three provinces, are all over 30%, accounting for more than 50% of the total. The three provinces contribute more than 60% of the national increment.
The average unit price of express delivery continued to decline. The average unit price of express business in the first three quarters was 12.0 yuan, 0.2 yuan lower than that in the first half of the year. The average unit price of express business in the same city, different places, international / Hong Kong, Macao and Taiwan is 6.9 yuan, 8.0 yuan and 52.3 yuan, respectively, which are lower than the same period last year.
Consumer complaints dropped significantly year on year. In the first three quarters, the total number of appeals decreased by 23.2% year on year, of which the total number of effective appeals decreased by 68.8% year on year. The effective complaint rate of national express service was 0.57 million, a decrease of 0.16 million on the first half of the year, a decrease of 1.82 million on the same period last year. The satisfaction rate of consumers with the handling of complaints by the postal administration was 98.6%, up 0.3 percentage points year on year.
By the end of August this year, direct postal service has been realized in all villages. At present, the National Express outlets have covered more than 30000 villages and towns, and the coverage rate has reached 96%. (end)