Last weekend, the eyes of the melon eaters were all focused on an aviation complaint. Li Yaling, the screenwriter of Beijing love story, posted a microblog at 9:05 a.m. on July 13, pointing out that she had encountered a miracle on the Air China plane: Li Yaling reported that a female passenger who claimed to be 'Air China supervisor' continued to yell at other phone calls and handcraft players in the first class, disturbing the public order in the cabin. He also said that the passenger falsely claimed that the relevant passengers besieged and abused him. Finally, the relevant passenger accepted the police investigation and was detained for 7 hours. The first question that began to be questioned was whether the passenger had the privileged position of Air China supervisor?
At 14:39 p.m., Air China responded in its official microblog comments that "Air China has never set up a post of & lsquo; supervisor & amp; quot; and never hired an external person to act as & lsquo; supervisor & amp; quot;. '
About four hours later, Li Yaling, the screenwriter, tweeted again: Air China's official website was found to have 'service quality social supervisor' related content, and some netizens revealed 'appointment letter of Air China's social supervisor' related pictures.
In the evening of that day, Air China deleted the response of "never set up a supervisor".
With the heat fermenting, netizens have revealed that the female passenger complained by Li Yaling has caused a lot of trouble in Beijing subway because she didn't grab a seat; they have also made a fuss that there are hidden dangers in the bus and no one is allowed to get off; and netizens have said that they have seen her make a fuss on the yacht in the park & hellip; & hellip;
On the evening of July 14, Xu Yanchun, director of Air China's publicity department, responded to the incident to the media, saying: 'the woman who made a big noise at the airport is an Air China employee, not a supervisor. I used to be a stewardess. I have been suffering from mental illness for a long time. '
So far, the incident has become a little clearer: the unit of the female passenger involved has proved that she is not a 'supervisor' and has no right to restrain passengers, but she is indeed an Air China employee, and Air China has known her condition as' mental problem 'for a long time.
So, as an airline, should mental patients be allowed to fly alone?
According to the rules for domestic transport of passengers and luggage in civil aviation of China promulgated in 1996, "the carrier shall not carry passengers who are infected with infectious diseases, mental patients or whose health conditions may endanger themselves or affect the safety of other passengers.".
However, it is difficult to measure 'endangering oneself or affecting the safety of other passengers' except for the doctor's certificate. It should be decided according to the judgment of the airline and the crew, so it needs specific problems and specific analysis.
This is not the first time that mental patients have aroused concern on the plane. What is more serious, that is, passengers who are determined to endanger themselves or affect the safety of other passengers, have also been dealt with accordingly.
Just two months ago, on the evening of May 20, 2019, on the fu6509 Fuzhou Kunming flight of Fuzhou airlines, a passenger with a suspected mental illness suddenly called out, pounded the cabin door, knocked on the porthole and beat the crew. After landing, the crew immediately handed over the personnel and evidence to the airport police.
At 9:58 a.m. on April 15, 2018, on Air China flight ca1350 from Changsha to Beijing, a male passenger hijacked the stewardess with a pen and forced the plane to alternate at Zhengzhou Xinzheng airport. Fortunately, no casualties were caused. In the afternoon of April 15th, the suspect Xu was successfully arrested. According to the investigation by the Public Security Department of Henan Province, Xu, 41 years old, was born in Huaihua, Hunan Province. He had a history of mental illness, which may be due to his sudden mental illness.
On July 15, that is, this morning, at the headquarters of Air China in Beijing, five senior executives, including Vice President of Air China, general manager of product department, Vice Minister of publicity department and legal affairs, met with screenwriter Li Yaling to further communicate about the incident of "Air China supervisor" which had been exposed before.
In her latest microblog, Li Yaling made the following statement about the communication between the two sides:
In response to Li Yaling's microblog report that "Air China's" supervisor "has called the police to detain passengers for seven hours," Li Yaling said that she sympathizes with Niu as a mental patient, but does not think Niu should continue to appear on the plane and act to disrupt the cabin order and flight safety. Li Yaling believes that Niu has already had similar behavior on the flight from Beijing to Chengdu on July 8. Before the flight, Air China has learned that he has mental disorder, which may pose a potential threat to the cabin order and flight safety. Therefore, certain measures should be taken. But in this flight, the crew did not properly deal with it, let it disturb the cabin order during the two-hour flight, affect the passenger experience, and finally falsely accuse themselves, Air China should give compensation.
Air China officials said that the public security organs had criticized and warned the passengers and Niu in the incident, and both the parties and Air China agreed with the investigation conclusions of the public security organs. Air China believes that Niu, as a passenger, is right to supervise the illegal acts of other passengers during the flight, but his behavior is inappropriate, and the whole incident is a conflict between passengers. In this process, the crew is responsible for the disposal. Air China explained that there are strict requirements for triggering the 'flight blacklist'. Without judicial judgment, Air China has no right to refuse the boarding of patients with mental disorders. Air China apologizes for Li Yaling's bad flight experience, but it can't make compensation.