Now taking the train has been a very common situation, but sometimes people often can't catch up with the train because of some things. This is mainly because many people don't know that in fact, the railway has some free services, which are specially designed to help you, such services as stations, to escort your trip! If you want to know something about free services, you can't miss the following.
Reservation service for key passengers
Key passengers refer to the old, injured, disabled and other passengers who have purchased tickets when traveling by wheelchair, stretcher and other auxiliary devices.
Classification of key passengers
1. Senior passengers: Senior passengers over 70 years old.
2. Stretcher is needed for the passenger who is seriously ill after operation.
3. Wheelchair passenger: a passenger who uses a wheelchair.
4. Blind passengers: those who are blind or have severe amblyopia (including those with guide dogs).
5. Pregnant passengers: those who are pregnant for more than 28 weeks.
6. Infant passenger: infant passenger traveling with adult passenger.
7. Sick passengers: passengers suffering from diseases (including passengers with sudden and acute diseases).
8. Organ escorting personnel: OPO staff transporting human organs, medical personnel or volunteers transporting human hematopoietic stem cells and blood.
9. Passengers with special needs: other passengers who need special assistance.
In order to be more convenient and quick, I suggest you make an appointment in advance. There are four ways to make an appointment
01.12306 website
Log in to 12306 website and click 'key passenger reservation'
Read and agree to the service description carefully
Fill in and submit booking service form.
02. Railway 12306 mobile phone client
Log in to the 'railway 12306' mobile client, click 'warm service', select 'key passenger appointment', and fill in the information.
3 railway 12306 WeChat official account
Enter the official account, click 'more information', choose the 'key passenger booking', and fill in the key passenger information.
04. Call '12306' to make an appointment
If you feel that the above methods are not suitable for you, you can directly dial 12306 railway customer service number for key passenger service reservation.
In addition to the key passengers, we will provide diversified services for the inconvenient passengers according to the actual situation! For example, in Nanning east railway station, key passengers can also enjoy seamless docking service with urban traffic.
Nanning east railway station, together with the passenger transport center of the operation branch of the rail transit group, China housing Metro property company and Fengling passenger station, forms a 'love service alliance' to open up the last kilometer of passenger travel. Key passengers, such as the elderly with difficulties in travel and mobility, passengers with babies alone, seriously injured, disabled, pregnant women and other key passengers need not worry about their trip. When they find staff, they will lend a helping hand. Passengers can enjoy seamless transfer service through appointment.