On June 20, customer service of two outbound call companies in Nanning, Guangxi, were found to have lured the owners to upgrade their tariff packages by falsely reporting consumption data. It is understood that some users spend an average of 101 yuan a month, but they are falsely reported as 160 yuan. Some businesses, on the pretext that the packages are free of charge, change their charges free of charge after the expiration of the service. A group of personnel from an outbound calling company can make more than 800000 calls a month.
In response to this, China Mobile Guangxi company responded that the two companies involved privately recruited employees to impersonate mobile customer service for telemarketing. At present, cooperation has been stopped and serious accountability will be pursued.