Now many people will choose high-speed rail to travel. At the same time, they often encounter a situation that they don't catch up with the high-speed rail they bought. There are many reasons why they don't catch up with the train. At this time, the passengers who take the high-speed rail are most concerned about the refund fee. So, what's the latest high-speed rail refund fee? What are the new rules for high-speed rail ticket refunds?
How much is the service charge deducted for high-speed railway ticket refund in 2019
In 2019, the ticket pre-sale period of the railway department was advanced to 30 days and a new deal was implemented.
Refund charges are as follows:
According to the echelon ticket refund policy, no refund fee will be charged if the ticket is refunded more than 15 days (excluding) before driving.
The so-called 15 days (not included) means more than 360 hours (15 & times; 24 hours) before driving. For example, if a passenger buys a train ticket leaving at 3:00 p.m. on February 4, then the refund before 3:00 p.m. on the 20th is free of refund fee, but if he goes to refund after 3:00 p.m., he will be charged 5% refund fee.
Refund within 48 hours to 15 days before driving will be charged 5% of the fare.
10% refund fee will be charged for ticket refunding within 24 hours to 48 hours before driving.
If the ticket is refunded within 24 hours before driving, 20% refund fee will be charged.
In the period of 48 hours to 15 days before the train starts, if the ticket is returned 15 days before the train starts, 5% of the refund fee will still be charged.
If the fare of new ticket is lower than that of the original ticket, the difference shall be refunded, and the refund fee shall be charged for the difference and the current refund fee standard shall be implemented.
The unit of the above calculated mantissa is 5 angles. If the mantissa is less than 2.5 angles, if it is more than 2.5 angles and less than 7.5 angles, it will be calculated as 5 angles and if it is more than 7.5 angles, it will be calculated as 1 yuan. The minimum refund fee is 2 yuan.
If the date of the new ticket is during the Spring Festival, the ticket refund fee shall be charged according to the standard of less than 24 hours before the departure time. New regulations for high-speed railway ticket refund in 2019? 12306 how to handle refund?
New regulations on high speed railway ticket refund in 2019
1. If the passenger is unable to take the train according to the station, date and train number specified on the ticket, he / she shall go to the station to apply for a visa in advance or later before the departure time specified on the ticket. In case of special circumstances, it can be handled within 2 hours after departure with the consent of the station master at the place where the ticket is purchased or the station master at the face of the ticket; passengers with EMU tickets will not be restricted within 2 hours after departure when they change to other EMU trains of the day. Group passengers should not be later than 48 hours before driving.
2. Within the pre-sale period of tickets at the station and on the premise of transportation capacity, the station shall handle, take back the original ticket, issue a new ticket, and mark the words of "original ticket change" on the new ticket face (in case of special circumstances, the words of "change ticket after driving is not refundable" shall be marked on the new ticket face at the station where the ticket is purchased or at the ticket face station after driving); If the luggage of the original ticket has been checked, the words "checked baggage of the original ticket" shall be marked on the back of the new ticket and the station name stamp shall be affixed.
How to refund the tickets purchased on 12306.cn?
After purchasing tickets on 12306.cn, please refund them as follows:
(1) Those who do not exchange paper tickets and no later than 30 minutes before driving can apply at 12306.cn.
(2) If you have already exchanged for paper tickets or within 30 minutes before driving, please bring the original valid identity card of the passenger to the ticket selling window of the station; if you can't read the identity card automatically or use other valid identity card other than the identity card to purchase tickets, please provide the order number (e + 9 digits).
(3) If you use your ID card to purchase a ticket and hold your ID card for the entrance check-in, and you leave the station without taking the bus, please go through the formalities according to the regulations after the confirmation of the station.
(4) If you get off midway due to injury, illness or the carrier's responsibility, please handle it at the next station according to the regulations with the passenger transport record issued by the conductor and the original valid identity card of the passenger used when purchasing the ticket.