Sihai network

No more queuing for tickets! Online City summary of e-ticket

Recently, many places have begun to implement e-ticket entry. Have you implemented it there?

How do e-tickets get in?

The railway passenger transport service is optimized and reconstructed from paper ticket to electronic ticket, realizing the whole process of information services such as ticket purchase, arrival, waiting, boarding, departure and transfer.

When entering the station, passengers hold automatic identification documents such as resident ID card of the people's Republic of China, and can complete the real name system verification and entry and exit ticket inspection procedures through the self-service gate with the original valid ID card of passengers used during ticket purchase.

When taking the train, the passenger must sit according to the carriage number and seat number displayed in the ticket purchase information. When the train staff checks the ticket, the passenger shall show the original of the valid ID card used during ticket purchase.

be careful! Passengers who buy discount tickets need to carry relevant preferential certificates (such as student ID card and disabled soldier ID card) for inspection. How to change the e-ticket? How do I refund my ticket?

How to refund, change and reimbursement

Passengers who need reimbursement can print the electronic ticket reimbursement voucher at the station ticket window (including automatic ticket vending machine) with the original valid ID card used during ticket purchase before driving or within 30 days from the date of taking the bus. In order to facilitate passengers, most stations are equipped with automatic ticket taking machines at the exit, which are used for passengers to take reimbursement vouchers conveniently when they leave the station.

Passengers who need to return and change their visa can handle it online and offline. Please confirm whether your reimbursement voucher has been printed.

be careful! As a valuable bill certified by the national tax department, the electronic ticket reimbursement voucher can only be processed once. It is recommended that passengers print the reimbursement voucher with their certificates and keep it properly to prevent loss.