Original title: disgusting! Netizens revealed that there were large urine stains on bed sheets and curly hair everywhere
On May 11, a tourist in Xiamen, Fujian Province, stayed in Xiamen Mingfa commercial plaza. When he opened the bed sheet, he found that the bed sheet did not change and there were large urine stains and curly hair everywhere, which was very disgusting.
The tourist said that the hotel didn't refund the money that night, so he had to stay in other brand hotels.
Netizens' original news:
As a brand of home, Xiamen Mingfa Commercial Plaza Park. Cloud Hotel, sheets do not change, mattress large urine.
On the evening of the 11th, I ordered four rooms. When I arrived at the hotel, I was told that there were no windows. The front desk customer service said, "this kind of price has no windows. Normal people know it. 'attitude is very difficult.
Forced to add money to upgrade the room, did not expect to the room, all shocked.
The sheets and covers have never been changed. Curly hair can be seen everywhere.
There was a faint yellow trace of urine under the sheets.
Open the sheet, the whole mattress is yellow lump by lump, very disgusting.
After taking photos and videos to the front desk, the front desk sent a security guard to check with us again. The security guard said, "if you live outside, you should make do with it. If you add another sheet, you can't see it. 'I couldn't help it that day. I stayed in a hotel without refund, so I left and stayed in a hotel of other brands.
In the evening of the same day, he asked the front desk of the hotel to call the person in charge to communicate the matter. He replied that the person in charge had been off work and could not communicate.
At 11 o'clock, the store manager called, which means' the price of the hotel we stayed in the night before last was high, so it should be clean. Their hotel is about 200, and the price is there, so there is no way to ask for a high price '. In the eyes of consumers, the price should be linked to the geographical location and hardware, not to the most basic health conditions.
The next day, I contacted home headquarters and said that it was handled by a specially assigned person. So far, no reply has been received. On the 15th, he called home headquarters again, but still refused to deal with it.
Extended reading:
White sheet cleaning chaos in hotel: legal person of washing company calls video malicious editing?
On December 27, a video about the whole process of cleaning hotel white sheets was popular on the Internet. The video shows that in the Jieyun washing factory in Hubei Province, the blood bed sheets and ordinary quilt covers are mixed, the trouser heads of the foot bath club and the hotel towels are mixed together, and the illegal raw materials such as industrial grade oxalic acid are added at will to "steam white violently". The workers say frankly that "everything is white after it is put in.".
In the drying and packing area, clean linen and dirty linen are randomly stacked together. Some workers say, "it doesn't matter if you step on it." "if you want to keep it clean, you don't want to do it." & hellip; & hellip; workers say that the biggest customer of the washing factory is the 7-day chain.
The reporter consulted the sb / T 11205-2017 public textiles cleaning service specification, and found that the cleaning of public textiles was carried out in strict accordance with the standard operating procedures for washing and disinfection, according to the pollution nature, degree and users of public textiles. It is strictly forbidden to use strong acid, strong alkali and other chemical raw materials that are harmful to human body and fail to meet environmental protection requirements as detergents.
At noon on the 27th, Red Star News called Hubei Jieyun washing Co., Ltd. on the matter. Wang Xinli, the legal representative of the company, said, "it's all nonsense and fabrication. That video is edited when you see it.".
According to tianyancha, Hubei Jieyun washing company was registered on October 21, 2014, with a registered capital of 1.08 million yuan, and its business scope is clothing washing.
Then, Red Star News called the Wujiashan market store of the seven day chain hotel in the video. Its staff said that they had cooperated with the washing company for several months. "It's rare to hear that they washed very clean, and our own staff also used this kind of cloth. '
Red Star News reporter called Hanchuan Administration for Industry and Commerce in Hubei Province. The staff on duty said that the leader was not in and would report the situation to the leader later.
China Consumer Association condemns star hotels' health disorder: Star picking and demotion
In response to the recent exposure of more than ten star rated hotels in China by consumers, the China Consumer Association issued a voice yesterday afternoon, strongly condemning the infringement of the tourist hotels concerned by ignoring the interests of consumers, and expressing appreciation and support for consumers' active supervision and courage to take responsibility. At the same time, it is hoped that the competent departments of the industry concerned will not be afraid of ugliness without protecting their weaknesses, conduct thorough investigation, strengthen supervision, and select the star hotels that are not worthy of the name, the ones that should be picked and the ones that should be demoted, so as to select the star hotels that really match the name for the consumers.
The hotel's response was understated
According to the China Consumer Association, the problems in these star hotels have seriously violated the relevant provisions of the consumer protection law and the tourism hotel industry, and seriously damaged the consumers' legal rights and interests, such as the right to safety, the right to know, the right to choose, and the right to fair trade. The bright surface of high star hotels is in sharp contrast to the unbearable health situation, which is another sign of consumer confidence This heavy blow is a serious violation of the goal of creating a good tourism consumption environment.
What's more disappointing is that the star hotels involved did not deeply realize the seriousness of the problem, nor did they fully understand and respect the supervision suggestions of consumers. Instead, they used the expressions of 'individual employees' and' individual events' to understate the existing problems in their responses, reflecting their indifference, numbness and disapproval of consumers and the supervision suggestions. This attitude shows that Its true service concept and quality are not in line with the 'five stars' on top of it.
The star picked, the star picked, the demoted demotion
China Consumer Association believes that the star rating of tourist hotels is not only the evaluation of hardware facilities of tourist hotels, but also the certification of health, safety, catering and other soft services. It is also a sign of integrity and credit. It is hoped that the competent departments of the relevant industries will not be afraid of ugliness without protecting their weaknesses, conduct thorough investigation, strengthen supervision, and select the star hotels that are not worthy of the name, the ones that should be picked up and the ones that should be demoted, so as to select the star hotels that really match the name for the consumers. Otherwise, as the consumer evaluation: a cup can not even wash clean hotel, what qualifications to hang 'star'?
According to the Consumer Association, the state has long issued regulations on hotel rooms, such as "operating procedures for cleaning toilet in hotel rooms" and "operating procedures for cleaning cups and utensils in hotel rooms", strongly calling on the tourism hotel industry to take this as a reference, take consumer safety as the basic requirement, adhere to the principle of consumer priority, carefully listen to consumers' opinions and compare with laws and standards It is required to carefully find out the malpositions and loopholes in the service concept and management measures, carry out thorough rectification, and provide consumers with safe and reliable accommodation services with star quality and star price.
Encourage consumers to take the initiative to exercise the right of supervision
At the same time, China Consumer Association calls on consumers to take the initiative to exercise the right of supervision and actively participate in the supervision of goods and services. The exercise of supervision power is not only for consumers to be responsible for themselves, but also for other consumers, and is conducive to the formation of a good atmosphere of social co governance, which should be protected by law and respected by the whole society.
China Consumer Association hopes that relevant departments and industry enterprises will sincerely accept the supervision of consumers, listen to their suggestions, and turn their opinions into the goal of improving the quality of goods and services. Only in this way can the hotel be recognized and paid by consumers, and reshape the "five-star" and "super star" hotel in the hearts of consumers.