Taobao buy clothes, after receiving the goods, try to feel inappropriate or do not like can be returned, but buy 18 pieces of clothes to wear to travel after the return is what operation? If you really feel bad, then, not buy back to try, and then apply for a refund? In fact, Xiaobian think, since not satisfied with the store's clothes, why not the first time refund?
Before the May Day holiday, a customer bought 18 pieces of women's clothes in an online shop opened by Mr. Li, with a total price of more than 4600 yuan. Two days later, the customer signed for the clothes. But after the May Day holiday, the other party said that he didn't like it, so he launched a return request, and all 18 clothes had to be returned. Mr. Li added the buyer's wechat to ask the reason. As a result, he was surprised to open the other party's circle of friends. The other party and his little sister wore the clothes in the store and traveled to Tibet, sending many beautiful photos. The reporter contacted the customer, but the other party responded: "you bought clothes, don't you try them on? The matter will start from the end of last month. At the end of April, you bought 18 pieces of & middot; clothes for customers in Mr. Li's online store, with a total price of 4618 yuan. Mr. Li said it was a large order. Two days later, the customer signed for the 18 pieces of clothes. But just a few days ago, the customer launched a return request.
Mr. Li said that a few days ago, he suddenly received news that the customer, who had bought 18 pieces of clothes, applied for a return, and all 18 pieces of clothes were returned. The reason for the return was that he didn't like it. Mr. Li told reporters that because there was a rule on Taobao platform that there was no reason to return goods within 7 days, he counted the time and found that the time was just better than 7 days, so he rejected the customer's request.
After that, the customer immediately complained for the second time. Later, Taobao customer service intervened and decided that the buyer could return the goods. The result was difficult for Mr. Li to understand. Mr. Li said that after he contacted the platform, the customer service explained that the buyer's application for return was just the seventh day, so there was no overtime.
Mr. Li told reporters that at that time, he thought that since the customer didn't like it, he accepted the other party's decision to return the goods. However, he felt aggrieved and added the other party's friends through the customer's mobile phone number to ask the reason. Can point to open each other's circle of friends, the scene in front of him dumbfounded. Mr. Li said that at a glance, the contents of the other party's circle of friends were all pictures taken by her and her friends during their trip to Tibet, and the clothes in the pictures were bought from his store
Mr. Li was puzzled. He said that he didn't like it, so why did he wear his family's clothes to travel and take photos? To this end, he said that he wanted to try on the clothes after he bought them. Some of these clothes are big, and some of them are of poor quality. In any case, the clothes are good, they are not broken, the hangtag is still there, it will not affect the secondary sales, and the platform also determines that the goods can be returned for 7 days without any reason, so it should be returned. Mr. Li said that as for the second sales, we have to wait for the other party to check the goods before we can get the result. In addition, his family's clothes tend to be ethnic style, which is very suitable for traveling and taking photos, but the return of the goods has already cast a shadow in his mind. Even now when I see a customer shooting a lot of clothes at once, my heart will start to get hairy. Although I am very happy to receive the big order, I also worry about whether this situation will happen again. I feel very ambivalent.
Finally, Mr. Li reported the situation to the platform again. The customer service said that if the shopkeeper thought it would affect the secondary sales, the refund process would start when the seller received the goods. If you find something wrong with your clothes, you can refuse a refund. Because the quality of online shopping goods is good and bad, good and bad, in order to ensure the rights and interests of consumers, it is only stipulated that there is no reason to return goods within 7 days, but this can not be a way for consumers to take advantage of. After receiving the online shopping clothes, you need to try them on, but I don't think it's suitable to take the tag of clothes and take photos when traveling. About this kind of thing, netizens have made a lot of comments, most of which are from a moral point of view. Although the total price of clothes is close to 5000 yuan, as an individual, the cost of personality is not so cheap, is it?