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Samsung folding screen delay is how to return a responsibility? What is the reason for Samsung foldi

Samsung Electronics of South Korea said it could not confirm the delivery date of the galaxy fold mobile phone, and apologized to U.S. pre-sale customers for the delay, Reuters reported on May 7. Samsung folding screen delay is how to return a responsibility? What is the reason for Samsung folding screen delay?

On April 22, Samsung decided to postpone the listing time of Gloucester fold and further test the problems in the media evaluation process. The listing date will be announced soon.

On February 20 this year, Samsung, ahead of Huawei, launched the Gloucester fold, a folding screen mobile phone. According to the plan, Gloucester fold will first be put on sale in North America on April 26.

Samsung mobile phone prototype of the mobile phone was offered to some American media reporters before the official sale, but many reporters make complaints about it. According to the public report, after just two days of trial use, the folding screen appeared problems such as screen bulge, flashing screen and black screen, which led to the complete failure of the mobile phone. A reporter uploaded the video of mobile phone failure to social media, and called the Gloucester fold as another product with serious design defects after Samsung's Gloucester Note7 mobile phone, which had spontaneous combustion due to battery problems.

Samsung Electronics said that according to the preliminary test results, the screen rupture may be related to the impact on the exposed parts of the top and bottom display screens in the hinge area, and foreign bodies found inside the product may also cause display performance problems. The company will thoroughly investigate the cause of the problem, strengthen the protection measures for the display screen, and introduce the precautions for the use of the display screen such as the protective film to the users in more detail. The company will join hands with the majority of customers in the future to continuously develop and innovate.

Samsung had previously stressed that it would not change the launch time of Gloucester fold in North America, but began to consider delaying its launch after testing the problematic products from April 20 to 21, Yonhap reported. In addition, Samsung also cancelled the galas fold press conference originally scheduled to be held in Hong Kong and Shanghai, China from April 23 to 24.

Samsung e-mailed its pre-sale customers later on May 6: 'if we don't receive your further confirmation and we haven't delivered the goods before May 31, your order will be cancelled automatically,' Reuters reported. 'a Samsung spokesman confirmed the email.

According to the US' tipping point 'website on May 7, according to us regulations, if Samsung products cannot be delivered on time, customers must be informed that the reservation will be cancelled.

When announcing the delay, Samsung said it was taking measures to 'take corresponding measures to strengthen the protection of the display screen' according to the reported problems, the report said. An email from at & T, the US wireless operator, seems to have hinted that the mobile phone will be released in June, but Samsung's latest news shows that the exact delivery time is far from certain.