How to change lobster for a full moon banquet? A full moon banquet is a major event of a child's life. Many people attach great importance to a child's full moon banquet. They would rather spend tens of thousands or even more than 100000 yuan in a high-end hotel than let the full moon banquet go through in a hurry. Recently, the media revealed that a man spent 140000 yuan to book 33 tables in Shangri La Hotel, but the lobster was replaced by nine prawns, which caused the dissatisfaction of the whole family. Let's see what's going on?
Lobsters are exchanged for a full moon banquet
Mr. Sun's daughter is full moon. He ordered 33 tables in advance in Shangri La Hotel, reserved three tables, confirmed the menu in advance, and paid 140000 yuan for the dishes. However, after the banquet, when settling the accounts, Mr. Sun found that one of his South American lobster dishes had been changed into boiled nine sections of shrimp without knowing it.
According to Mr. Sun, the price of each table was 4388 yuan. After signing the contract at that time, he directly transferred the money to the hotel out of trust. A total of 34 guests arrived that day, one more than the previous estimate. At that time, they found that the dishes had been changed when they settled the cost of the extra table. The hotel didn't disclose it at all, and charged according to the original price. He felt cheated. At that time, after they questioned, the hotel admitted that it was its own fault and did not collect the extra food money.
When the reporter interviewed the hotel, the sales staff of the hotel said that it was indeed their fault to serve the wrong dishes, but she could not disclose the specific price difference and solution. They would communicate with Mr. Sun privately.
After a few days, Mr. Sun told reporters that the people in the hotel had contacted him. He went to the hotel to negotiate with them. The hotel side apologized to him and was willing to take out room cards and meal coupons to compensate him, but he refused. He thought that the hotel violated his right to choose, to know and to trade fairly. He was suspected of forced buying and selling. According to the consumer protection law, the hotel side refused Compensation should be made at three times the total amount of consumption on that day, and a written apology should be made. In addition to such things, he will not go to that hotel again.
Is it too much for customers to claim 400000 from the hotel
The reporter interviewed Ms. Zhang, a hotel salesperson again. She said that the company's solution now is to provide two luxury suite coupons with a total value of 8000 yuan in addition to exempting the extra meal. The amount of compensation is almost 12399 yuan, but Mr. Sun does not accept it. The hotel can not accept the 400000 yuan compensation he asked for. If the negotiation fails, they will go through legal procedures .
Ms. Zhang also revealed that the wrong dish was Meiji Jiujie shrimp, and the price difference between Meiji Jiujie shrimp and South American lobster was only 10 yuan. It is unreasonable for Mr. Sun to claim three times compensation.
If there is only a 10 yuan difference in the price of dishes, I will not care about it personally. I will accept the hotel's compensation agreement. Of course, if the hotel changes the dishes without prior notice, it must be wrong. But is it too much to ask for three times compensation