On May 4, a number of passengers reported on the network that their high-speed railway or EMU train broadcast pointed out that this train does not apply for on-board extended replacement tickets. If passengers insist on crossing the station, the station will charge 50% extra fare in addition to replacement tickets according to the railway passenger regulations after arriving at the station.
A passenger who bought a short distance ticket said that he was rejected when he wanted to make up the length of the train on May 4. After arriving at the station, he was charged 50% more for the ticket. However, the railway department did not announce this requirement before he got on the train.
In this regard, the customer service staff of 12306 website confirmed to the surging news in the morning of May 5 that the railway temporarily issued the relevant notice during the May Day holiday, adding 50% because the train had been overloaded, and the passengers refused to get off the train, so they had to charge more. If it does not exceed the train carrying capacity limit, it is normal to make up the ticket, and it is regarded as a passenger with a ticket. Whether it is necessary to add 50% of the fare is determined by the train staff at that time.
The customer service staff said, "if the train can't handle the ticket replacement for you, it means that your train has been very overloaded and can't continue to take the train. Then you should take the train according to the ticket section of your station according to the guidance of the train staff. '
12306 website customer service staff also said that this is the internal notice temporarily received in the past few days of May Day holiday. It is because (Railway Department) is afraid that there are too many passengers on the train during the peak period, causing potential safety hazards. It provides a temporary plan, and there is no public document to query. The specific implementation time depends on the decision of the general railway according to the travel conditions of passengers, and they are not clear at present. As for whether the ticket can be replenished on the train, we should act according to the instructions of the steward according to the transportation condition of the whole train.
The customer service staff suggested that we should avoid "buying short to make up for long" as far as possible and adopt the medium to medium mode. On the issue of the scope of application (high-speed rail, ordinary speed train), the customer service said that the notice received did not distinguish between vehicle types.
During the May Day holiday this year, the news that "many people who buy train tickets can't get on the train, but the reason is that other passengers & lsquo; buy a short ride and take a long ride & rsquo; lead to the overloading of the train" has once again aroused controversy in China. It should be pointed out that the behavior of "buying a short bus and taking a long bus" involved in this incident should be accurately called "buying a short bus and taking a long bus". Compared with malicious ticket evasion, "buying a short bus and taking a long bus" refers to that passengers take the initiative to make up the ticket price after purchasing a short distance ticket. This measure has been used for a long time as a humanized operation of the railway department.
Article 38 of section 7, Chapter II of "Regulations for railway passenger transport" states that when a passenger requests to cross the station before the ticket arrives at the station, the train shall handle it if it has transportation capacity, and check and collect the ticket price and handling charge for the section crossing the station.
Referring to the new measures recently taken by the railway department, passengers who cross the station and want to make up for the length of the train have been regarded as "no ticket" passengers after being rejected. Article 44 of section 10, Chapter II of the regulations on railway passenger transport states that in case of the following behaviors, in addition to the required ticket replacement and service charge, the railway transport enterprise shall have the right to register its identity, and shall charge 50% of the ticket price that should be paid in the section already taken: when there is no ticket, the ticket price from the station (from the departure station if it cannot be determined) to the destination station shall be charged. The invalid ticket will be treated as no ticket.
Looking back on the 'train overload' incident, the protagonist is not the high-speed railway 'Fuxing', which was delayed due to overcrowding during the Qingming holiday this year. According to the Beijing Youth Daily, netizens reported that the problem of being unable to get on the train when buying tickets involves the train 5022 passing through Zibo station on May 1 and the train k8372 passing through Nanjing station. According to the surging news, these two trains are all ordinary speed trains. If they want to rely on the control of the on-site crew, on the one hand, it is difficult for them to directly know the real intention of short distance ticket buyers; on the other hand, they are facing greater challenges in real-time research and judgment of 'transportation capacity', and the corresponding control means are not rich at present.
According to the public information, if the spring of passenger train is crushed to death due to serious overcrowding, vehicles are not allowed to drive, but various types of vehicles are allowed to overcrowd to a certain extent. According to the regulations of the former Ministry of Railways in 2012, "red car" shall not exceed 40% and "green car" shall not exceed 50%. According to the report of Beijing Youth Daily, when 5022 and k8372 arrived at zibo station and Nanjing station, they were "100% overloaded", and the staff were unable to forcibly drive the passengers who had no tickets or did not match the destination. Considering the safety of passengers in train operation, 'handling full refund for subsequent passengers' is a common solution adopted by the staff.
Compared with ordinary speed trains, high-speed trains such as Fuxing are more sensitive to weight. Surging news previously reported that a vehicle expert familiar with the design of Fuxing introduced that the design of Fuxing has an overload alarm limit, which can operate normally when the overload is 20% (axle load is not more than 17 tons).
On May 4, @ voice of China reported that some netizens recently reported that some passengers on the 5022 (Qingdao to Caoxian) and k8372 (Jiangshan to Huaibei) ordinary speed passenger trains on May 1 "bought a short train and took a long train", resulting in train overload. The person in charge of the relevant department of China Railway Corporation said that in the future, the railway department will take the following measures to better organize and serve holiday passenger transport. The first is to strengthen the transport capacity of some sections with tight transport capacity and scientifically arrange the transport organization. The second is to strengthen the train publicity and order control, guide the majority of passengers to take the train according to the number, section and seat number indicated on the ticket face, and do not "buy short and take long" and cross the station, which will affect the train operation order and subsequent passenger travel.