A few days ago, the incident of female Mercedes Benz owners crying to protect their rights triggered a fierce discussion on the Internet. The attitude of the 4S store made people angry. The more heated the incident, the more attention the relevant departments paid to it. Xi'an 4S stores began to be renovated.
Xi'an renovates 4S stores to attract attention
Recently, "women owners of Xi'an Benz crying to protect their rights" has become a hot topic of public opinion. On April 13, the Mercedes Benz owner submitted information to the joint investigation team at the industrial and Commercial Office of Western electronic mall, high tech branch of Xi'an market supervision bureau to cooperate with the investigation and continue to safeguard his rights. According to the car owner, she could have bought the car in full, but the 4S store claimed that the interest rate of the financial loan was low and "lured" her to use Mercedes Benz financial installment payment. After paying the down payment, she found that she had to pay a financial service fee of more than 15000 yuan to pick up the car. Moreover, the money had no invoice and could not be swiped. It was transferred directly through wechat. She questioned the legality of the expenditure.
On April 14, Mercedes Benz officially responded that the company did not charge dealers and customers for financial services. On April 15, the reporter came to the Mercedes Benz 4S store in Xi'an to learn about the incident. According to a sales person at the scene, affected by the rights incident, the number of customers in the store has decreased in recent days. The reporter asked the staff in the store whether they would charge for financial services. The staff said that the superior leaders were not in the store and could not arrange interviews.
The reporter then came to Xi'an market supervision and Administration Bureau for an interview. It is understood that since the Mercedes Benz complaint came to light, the high tech branch of the Bureau has set up a special law enforcement team to enter the Mercedes Benz 4S shop and check the eight demands put forward by the parties one by one. If illegal activities are found in the inspection, they will be severely investigated and dealt with in accordance with the law.
On April 16, Liu Lin, deputy director of high tech branch of Xi'an market supervision and Administration Bureau, said in an interview that the investigation team was still investigating the Benz oil spill. At the same time, the tax bureau of Xi'an high tech Zone of the State Administration of Taxation has also stepped in the investigation and sent staff to enter the involved Benz 4S shop to check the relevant receipts and accounts.
It is understood that the investigation team has interviewed the Xi'an working group of Beijing Mercedes Benz Sales Service Co., Ltd. to conduct a comprehensive investigation into suspected violations such as' charging financial service fees'.
Liu Lin said that the Xi'an market supervision bureau issued the "notice on special rectification of business behaviors in the automobile sales market" to rectify the infringement of consumers' rights and interests and unfair competition existing in the business behaviors of automobile sales enterprises such as 4S stores in the city, including limiting the purchase of designated automobile insurance, limiting the acceptance of registration service on behalf of the license plate, and limiting the handling of designated insurance Financial loans, limited acceptance of car decoration services, etc.
What's the trick of buying a car at a 4S store
1. Mortgage fee
Just like Xi'an lizhixing 4S store asked Ms. Wang to pay more than 10000 mortgage fees, when buying a car, the sales manager must recommend you to buy a car with a mortgage. How preferential is it, how low the interest is, and how much money you can use for financial management.
It's true that the interest is not much, but people often ignore the handling charge. Because it is not included in the interest, it is often charged and we don't know what the charge is. Therefore, we must be clear about the handling charge when we buy a car, because this is the profit of the 4S store. When we buy a car, we can ask to reduce the handling charge or not pay it.
2. The so-called Three Guarantees
In fact, the state's three guarantees are set up to protect the rights and interests of consumers. Now most of the time, businesses use them to deceive consumers. As long as there is a problem, they say they should follow the Three Guarantees, while ordinary consumers will not study the details of the three guarantees.
This time, Ms. Wang of Xi'an studied the three guarantees rule thoroughly, and then went to discuss with them. Finally, all the people in the 4S shop were asked by her speechless.
Explain how important it is to be familiar with the rules, because when we buy any goods, we should understand the three guarantees rules. When we encounter problems, we must not calm down. We should strive for reasons at any time, and we should read more books to protect our rights and interests.
AQSIQ listed four specific situations in the "Three Guarantees regulations for automobiles"
First, if the Seller issues a purchase invoice within 60 days or within 3000 km of driving distance, if the steering system fails, the braking system fails, the body cracks or the fuel leaks, he can choose to replace or return the goods;
Second, if the serious safety performance fault has been repaired for two times, but the fault has not been eliminated, or if there is a new serious safety performance fault, you can choose to return or exchange the goods;
Third, the engine transmission has been replaced twice in total, or the same main part of them has been replaced twice in total, but still can not be used normally, so you can choose to return or exchange goods;
Fourth, the same main parts of the steering system, braking system, suspension system, front and rear bars, and car body can not be used normally after being replaced twice. Consumers can also choose to exchange or return goods. Common routines of 4S stores
3. Automobile insurance
When you buy a new car, you have to buy insurance at the 4S store. This is a bully clause.
We usually know that the insurance you buy at the 4S store must be the most expensive. If you don't buy it, you can't apply for a mortgage or get a license. When I buy a car, I'm also insured. I usually spend nearly 5000 yuan on about 3000 yuan there, so I have to be slaughtered.
Well, we need to understand whether 4S stores have any reason to buy insurance from them. In fact, these are unwritten rules in the industry, and 4S stores have to be so forced to make money. Of course, you can also argue against buying insurance at the 4S store, but the 4S store may make it difficult for you and delay your time. Many people have to agree to pick up the car and get the license plate as soon as possible. Generally speaking, when you apply for a mortgage at a 4S store, you have to buy insurance there.
4. License plate
Most of the time, the 4S shop will say that it will help you to handle the license plate, but in fact, it is very convenient to handle the license plate by yourself. In addition to those who take the license plate, the 4S shop that takes the license plate is also difficult to handle.
I remember that I didn't take pictures of the license plates in Shanghai at that time. As long as I applied for the license plates in Hangzhou, I could do it myself for a few hundred yuan. But the 4S store insisted on doing it for me and charged me 3000 yuan. I drove with their people to Hangzhou to get the license plates.
5. Interior decoration
This is also very boring. When you buy a new car, the sales manager will tell you that the interior decoration must be the best and the most original in the 4S shop, so the car buyers are very happy. They really make a lot of money with this knife. For example, traffic recorder, such as two sets of seat covers, perfume in cars and various kinds of activated charcoal, etc., anyway, these are all high priced, which is more than half expensive than you buy on the outside or online.
In general, from the case of the rights protection of female Mercedes Benz owners, it is not difficult for us to see that we need to pay more attention to the big and small routines of the 4S shop. Of course, 4S stores are not the only way to buy a car nowadays. If consumers are not at ease, they can choose to buy a car in auto trade stores, Direct stores, auto dealers and other places.
The above is Xiaobian's introduction to the renovation of Xi'an 4S stores and other contents. Thank you very much for your reading.