According to CCTV, the 'caller ID' of mobile phones is a basic communication service function. Smart phones also display special 'label' information, such as some numbers marked as' advertisement ',' harassment ', or even' fraud call ', and some directly display' takeout call ', which, to a certain extent, facilitates whether users choose to answer. So what is the interest chain of caller ID? Come and see if your mobile phone number is maliciously marked?
Recently, Mr. Yin of Zhejiang found that his friends around him didn't like to answer the phone calls he made. Later, it was confirmed that his mobile phone number was labeled as' educational and scientific research institution 'by a software platform.
Mr. Yin: I want to cancel it, but what is the root cause of this situation? I can cancel it. I can cancel one, two and three, but it may appear in other places.
Mr. Yin said that since his mobile phone number was mistakenly labeled as' educational and scientific research institution ', it has had a great impact on his work and life.
Mr. Yin of Zhejiang Province: your trademark needs to be registered, verified and reviewed annually. I have received a lot of such calls.
Mr. Yin also learned that if you want to cancel the labeling, you must first understand the software platform of the labeling before you can apply for cancellation. But even if the source is found, it is not easy to cancel. The back and forth steps make him, who is not familiar with the Internet, feel helpless.
Later, Mr. Yin learned that there was a third-party number tagging query website called 'number search', which could provide number tagging source query and tagging cancellation services. When he entered his mobile phone number, he found that there were three other software platforms that also marked his mobile phone number, two of which marked his mobile phone number as' education and training ', and the other marked his mobile phone number as' unknown'. If you want to check the details, you need to pay 26 yuan.
In some people's eyes, from tagging to querying the source, and then to canceling tagging, it has become a profit-making 'business', which makes Mr. Yin doubt whether there is a black interest chain hidden behind the chaos of telephone tagging.
More than 30 platforms maliciously mark and shirk responsibility
According to the clues provided by Mr. Yin, the reporter found that there are at least more than 30 mobile phone software, which can provide phone tagging service. Although the original intention is to facilitate users to identify incoming calls, it also leads to a series of malicious tagging phenomena. On the other hand, some software companies are prone to 'accidental injury' due to incomplete or changed data.
Hebei Ms. Peng's number was also wrongly marked as' qiaoxia Zhongtao communication special agent store '.
Hebei Ms. Peng: I've called several times. I've tried to call '360'. I've checked '12580', but there are still some.
In order to have a deeper understanding, with the consent of Mr. Yin and Ms. Peng, the reporter helped Mr. Yin appeal. The day after the successful appeal, the reporter searched whether Mr. Yin's number had been cancelled, but found that the number still showed 'marked'. The official complaint did not achieve the desired effect.
Later, the reporter opened the website of "No. search", entered Ms. Peng's number, paid 26 yuan, and then click on each page of "No. label source". The page shows software platforms such as Sogou No. com, teddy bear, Tencent computer housekeeper, etc. After further clicking, the detailed information can also be displayed.
Surprisingly, a few days after the payment, although the previously marked platform has been cancelled, several other platforms have marked Ms. Peng's number as' taxi 'and other information.
The reporter noted that these software platforms that provide annotation services rarely audit the accuracy of annotation information. Some software platforms even issue disclaimers in an attempt to transfer the verification responsibility to users.
It's hard to cancel the two price inquiry
Why can a third-party website such as "No? According to the clues, the reporter came to the 'No. check' company located on the 11th floor of Jianye Kaixuan square, Kongming South Road, Wancheng District, Nanyang City, Henan Province.
At the gate of the company, there are recruitment advertisements and four customer service staff. The job requirements are: "responsible for answering customer calls, taking notes and helping solve problems.". Two young girls were answering the phone, and a manager like man received the reporter at the door.
The manager told reporters that the inquiry fee for canceling the label is 26 yuan, but it does not help to cancel.
Later, the manager told reporters that he had to pay 68 yuan for the cancellation to help appeal, which took seven working days.
Article 22 of China's "network security law" stipulates: "if network products and services have the function of collecting users' information, their providers shall make it clear to users and obtain their consent.". Therefore, once users find that their numbers are arbitrarily marked, they should protect their rights and interests according to the law, rather than spend money to cancel.
Liu Deliang, Professor of Law School of Beijing Normal University: the platform benefits from it. As an illegal industrial act, it maliciously marks some users' mobile phones (numbers) as intermediaries, training institutions, and even swindles phone calls, forcing users to pay for them, and then cancels them. In this case, the behavior of the platform is illegal and should be attacked.
The original intention of developing the telephone marking function is good, but we should improve the technology, build a good firewall, and promote the advantages and eliminate the disadvantages. The purpose of protecting the rights and interests of the other party cannot be achieved by damaging the rights and interests of one party. As a software provider, we should take both into account. In addition, the relevant laws and regulations also need to be issued, so as to reduce the random marking, improve the effective marking, and let the telephone marking play a correct role.