The price of Xi'an Li Zhi Xing is as high as 660000 yuan. Before Mercedes Benz opened its store, there was an engine oil leak. The female car's main request to return the car was rejected, waiting for her to cry and defend her rights on the Mercedes Benz. Then came the issue of financial service fees.
How many people refused to apply for refund of financial service fee
Xi'an Benz female car owners rights incident aroused public concern! With the intervention of the joint investigation team, the two sides reached a settlement on April 16. Mercedes Benz changed cars and refunded fees for female car owners, and took a series of remedial measures. The female car owner said that she hoped that this incident would benefit more people. However, when other Mercedes Benz owners went to Xi'an Lizhi star to ask for a refund of the 'financial service fee', they were refused.
Xi'an lizhixing Automobile Co., Ltd. (hereinafter referred to as "lizhixing") is building a road. On the afternoon of the 16th, a sudden storm washed the newly excavated soil from the construction site onto the road. The originally tall lizhixing door looks dirty.
Both sides of the passageway in front of the gate are blocked by the enclosure of the construction site, and there are security guards at the gate. When a pedestrian leans into the gate, the security guard will reach out to stop the pedestrian, and then ask about the intention of coming to the store. After a simple communication with the security guard, the reporter is allowed to enter the Li Zhi Xing exhibition hall.
There are about 20 customers in the exhibition hall, some of them are looking at the car, some of them are sitting in the rest area to discuss the details with the sales consultant.
Soon, in store sales consultant Liu Lin (pseudonym) received the reporter. In the process of communicating with reporters, Liu Lin was suddenly called away by his colleagues. More than 20 minutes later, Liu Lin returned, apologized to reporters, and briefly explained the reason for leaving.
Another customer of Liu Lin has just come to the store to protect his rights. This customer has just bought a GLC Mercedes Benz. The air conditioner in the car is always hot for no reason, but the fault light is not on. Liu Lin explained that the customer bought a high-end model with black interior. Due to the heat absorption of the black interior, the temperature of the air conditioner may rise, so I went to the after-sales department for inspection. For the follow-up results, Liu Lin did not explain.
Financial service fee is a bridge fee for the third party to advance money
When talking about the recent video of female Mercedes Benz drivers crying to protect their rights, Liu Lin said frankly that the store did have the responsibility and did not solve the problem for the female owners in time. The CLS Mercedes Benz cars purchased by the female owners had been sealed up and sent to the professional testing departments in other places for identification.
Liu Lin said that the impact of the incident on the passenger flow in the store is not small. Now the passenger flow in the store is only about one third of that before the incident.
The 4S store got surveillance and found the photographer of the video, but there was no way to investigate the responsibility for the behavior of the photographer. Liu Lin said that after the incident, the 'financial service fees' in the store were suspended.
What is the 'financial service fee'? Liu Lin explained that when a customer purchases a car with a loan, after paying the down payment, he needs to wait for the bank to make a loan. The time is about one week to ten days. Only after the balance of the car reaches the 4S store's account can he deliver the car to the customer. According to the normal procedure, after the customer has paid the down payment, he needs to put the car in the 4S store for one week to ten days, waiting for the bank to make a loan. But the customer often doesn't want to wait, and many of them pick up the car on the same day, so a third-party company needs to pay the balance in advance, that is, the third-party company helps the customer to make a 'bridge crossing' advance. Then, the third-party company will charge a 'bridge crossing fee', but the 'bridge crossing fee' 'the interest is not very high.
Will the 4S store inform the customer of the financial service charge? Liu Lin did not continue to explain.
4S store and third party 'sub cup' financial service fee
At about 22:00 p.m. on the 16th, the reporter met the female owner of rights protection at the gate of Xi'an high tech Zone Management Committee. During the interview, a red CLS Mercedes Benz passed by. Wang Qian said that the red Mercedes Benz was specially transferred to her by Mercedes Benz from other places, and Mercedes Benz promised to drive the car directly to her home. I haven't got the car key yet, but I've got the driver's license.
Wang Qian got the relevant information about the CLS car she bought, proving that the car she bought was a new car, not an accident car or a new car that was transferred by Internet.
Wang Qian provided reporters with an information released that night. According to the investigation of the tax department, the financial service fee paid by the car owner was actually collected by the staff of the third party Shaanxi Yuansheng company stationed in Xi'an lizhixing 4S store.
According to the advance payment service agreement signed by Wang Qian and Shaanxi Yuansheng Automobile Trade Co., Ltd., the approved loan is 419160 yuan, 3% of which is 12575 yuan, which is the remuneration paid by the owner to Yuansheng company.
Yuansheng only keeps 1% of the loan amount, and the other 2% goes into the account of Xi'an lizhixing Automobile Co., Ltd. Xi'an lizhixing Automobile Co., Ltd. issues an invoice for Shaanxi Yuansheng Automobile Trade Co., Ltd. in the name of service fee of information technology service.
Other car owners' request for refund of financial service fee refused
In July 2018, Mr. Yang, who bought a C200 car in lizhixing, said in an interview with reporters that his car was about 282000 yuan in full, he had a loan of 110000 yuan and was charged a financial service fee of 4400 yuan. In advance, the sales consultant did not make it clear what the financial service fee was. At that time, Mr. Yang was able to buy a car in full, but the seller said that there was no car in stock, so he needed to wait, but there was a car in stock on the loan. In desperation, Mr. Yang chose a loan.
For Mr. Yang's car, the store charged 1500 yuan for the registration fee. However, after paying the fee, Mr. Yang still drove for more than an hour to the vehicle management office to queue up for registration. Mr. Yang didn't understand what the 4S store had done for him after paying the registration fee. In addition, the store also charged a fair mortgage fee of 1500 yuan and a renewal deposit of 1000 yuan. After the video of rights protection for female owners of Xi'an Benz was spread on the Internet, Mr. Yang found a sales consultant who once sold his car and asked for a refund of the financial service fee, but he was refused.
Liu Lin said that the financial service fee has been charged for nearly 10 years. It was very difficult for the former customers to refund the fee so many years ago.
Mr. Yang said that he once worked in a 4S store, and charging financial service fees is the 'hidden rule' of the 4S store. He made a rough calculation based on 50% of Mercedes Benz's relatively cheap A-class car loan. Lizhixing charges about 600000 yuan for financial services every month.
Both sides reconcile and enjoy Mercedes Benz's lifelong VIP service
In the early morning of April 17, the female owner of Mercedes Benz told reporters that she was satisfied with the result. The settlement agreement between the two sides mainly includes five items: firstly, within 30 days, lizhixing will replace the same Mercedes Benz car with the same color and purchase it by loan; secondly, it will order the third party (Shaanxi Yuansheng company) to return the advance service fee (financial service fee), listing fee and mortgage registration fee of more than 15000 yuan previously collected in full; Enjoy the life-long VIP service of Mercedes Benz, including beauty level maintenance, repair, etc., lizhixing will pay the owner 10000 yuan of traffic compensation from March 27, 2019.
In addition, lizhixing held a new birthday party for the female car owner on her Lunar birthday. Invite them to visit Mercedes Benz headquarters in Germany and put forward opinions and suggestions on the production process of Mercedes Benz.
The female car owner said that these contents let her see the attitude and sincerity of Mercedes Benz and expressed satisfaction with the results. Mercedes Benz has suspended the sales operation of Xi'an lizhixing, and the regulatory authorities have also launched an investigation into financial service fees. Thank you for your support. It's your efforts that have brought about this result. I just made a voice. '
Female car owners' gossip has been handed over to lawyers
The reporter found that after the incident, a gossip about female car owners was spread on the Internet. Rumor has it that she is not a graduate student, but has worked as a salesman in a tertiary industry education institution in a university. In Shanghai, he used the "Shou artist" food plaza to attract investment, defrauding dozens of merchants and various suppliers of about 7 million yuan in project funds. He also wanted to buy a Porsche in Shanghai, fled to Xi'an after the east window incident, and was beset with lawsuits.
In this regard, the female owner of Mercedes Benz said that her life was completely disrupted after the video was uploaded to the Internet. At the beginning, some people supported her, and later some people sent messages threatening her to abuse her, so she received psychological counseling. The other side said that the information transmitted on the Internet is false. Her academic background is indeed a graduate student, and she is a graduate student of a famous university. Her academic credentials and papers can be found on the Internet.
Now, she has commissioned a lawyer to pursue the legal responsibility of those who spread rumors.
The distributor involved was suspended
On April 16, troska, Daimler's head of China, commented at the Shanghai auto show, apologizing for Chinese customers' complaints against the financial sector of Mercedes. Troska said an investigation into the customer incident was ongoing and the company was cooperating with the authorities. He also said that the relevant dealers have been suspended and may be permanent. On the afternoon of the 16th, Beijing Mercedes Benz sales and Service Co., Ltd. issued a second statement, saying that the matter made Beijing Mercedes Benz sales and Service Co., Ltd. see the problems existing in the company's work process, and will immediately take corrective measures.