Sihai network

How does Xi'an star reveal illegal operation again? Compulsory insurance and deposit

Xi'an lizhixing reveals again what's wrong with illegal operation? It's really cool this time! On the evening of April 16, the parties involved in the oil spill of Xi'an lizhixing Benz reached a settlement agreement with the 4S store. However, with the outbreak of public opinion, more and more car owners realize that they have been charged financial service fees for no reason. Some car owners also reflect to huashang.com: "lizhixing not only charged our financial service fees, but also charged us 3000 yuan of renewal deposit. '

At present, all sales of the stores involved have been suspended

After sales are still normal

Around 12:00 noon on April 17, outside the Xi'an lizhixing store, many car owners still gathered to discuss how to let the 4S store refund their financial service fees. The security guard of the front sales hall told reporters that the sales hall has been closed and no longer sells cars. If you want to buy a car, go to the store on Fenghui South Road to see the car.

A lady who came to ask for a refund told the reporter: 'I also came here after seeing the news. I bought the car for my son at the beginning, but I didn't know that there was such a fee when I bought the car. I came here when I heard that it could be refunded.' after that, the lady continued to consult other car owners on how to ask for a refund, so that they could pull it into the wechat group to protect their rights.

Another owner who had already asked for a refund from the store told the reporter helplessly: 'I went to the front desk, and the front desk told me to go to the sales consultant at that time, but my sales consultant had already left. I called the sales consultant of the head office, and the other side told me that he couldn't manage the matter, and he had no authority to refund the financial service fee. '

No mortgage, no car

Some car owners feel like they're being driven by hidden rules

In December 2015, Ms. Zhang bought a Mercedes Benz car in Xi'an lizhixing Mercedes Benz 4S store. She said: 'when I bought the car at that time, I could buy it in full, but my sales consultant told me that I could only get a mortgage if I wanted to pick up the car, otherwise I would not sell it. When I asked them what the reason was, they told me that it was the company's rule, and they didn't give any explanation for the rest. '

'and when I signed an agreement to buy a car, the first agreement charged me a handling charge of 7000 yuan, but when I signed the agreement again, the money became a service charge on the list. When I strongly asked to specify what the fee was, they indicated on the purchase receipt that the money was a financial service charge. In this way, I was guided by them step by step to hand in all the money, and felt like I had been hidden by the rules. '

More than ten car owners with Ms. Zhang said they had encountered this situation. One of the men said: 'we were not only charged with the so-called financial service fee, but also charged with a renewal deposit of 3000 yuan. '

You have to buy three-year insurance in the store when you pick up the car

And a deposit of 3000 yuan for renewal

The male owner said that when they bought the car, lizhixing also required them to buy insurance in the store for three consecutive years. If they did not buy the car, they would not be allowed to pick up the car. In addition, in order to ensure that car owners can buy three-year insurance in their stores, lizhixing asks car owners to pay a renewal deposit of 3000 yuan. If they buy three-year insurance at that time, the money will be returned to car owners.

Later, the reporter and the car owners came to the after-sales department of Xi'an lizhixing 4S store. The after-sales department said that they have received feedback. For the car owners who want to return the renewal deposit, they need to fill in the registration form and record their personal identity information, license plate number, frame number and bank account information. After that, the renewal deposit will be returned within 7-10 working days.

As for the financial service fee, a staff member in the store told the reporter: 'we are also waiting for the government's red head document, so we still need to wait for the matter. '

Provincial and municipal market supervision bureaus

Carry out special law enforcement actions in the field of automobile consumption

On April 16, both the market supervision bureau of Shaanxi Province and the market supervision bureau of Xi'an city issued a document saying that they would carry out special law enforcement actions in the field of automobile consumption.

The market supervision bureau of Shaanxi Province issued a document saying that it will carry out a special law enforcement action in the field of automobile consumption in the whole province. The special law enforcement action will start on April 15 and end on June 15, lasting for two months. The key points of law enforcement include: suspected of fraudulent consumer behavior, suspected of compulsory consumer behavior, suspected of commercial bribery, suspected of using standard terms to infringe on consumers' rights and interests.

Xi'an market supervision bureau issued the notice on carrying out special rectification work on business behaviors of automobile sales market, which requires that the violations of consumers' rights and interests and unfair competition existing in the business behaviors of automobile sales enterprises such as 4S stores in the whole city be rectified from now on (April 16), including limiting the purchase of specified automobile insurance, limiting the acceptance of registration service on behalf of the license plate, and limiting the handling of instructions Fixed financial loans, limited acceptance of car decoration services.