Xi'an Mercedes Benz owners' rights protection incident has aroused widespread public debate, and a settlement has been reached. After the news of the settlement came out, many netizens doubted that the 4S shop had not carried out a "refund one for three". Ms. W, the owner of the car, said that they had received relevant information from Mercedes Benz. After PDI testing, the car was not an accident car or a new car.
'these certificates are like birth certificates, which I approve. "There is no need to refund one and compensate three." Ms. w said that as for why vehicles leak oil, it will be tested by professional departments. I also believe in the test results of professional personnel. "Recently, there is too much pressure. After reconciliation, I should take a rest. "Some netizens suspect that the two sides have signed an agreement in private. In this regard, Ms. w told China Business Daily that everything should be implemented according to the contents of the understanding agreement, and there is no other additional compensation.
The reporter of China business daily verified with the investigation team of high tech branch of Xi'an market supervision bureau that the vehicle is still waiting for testing, and other information is confidential and inconvenient to be disclosed.
On the evening of April 16, Ms. w (pseudonym), the female owner of Xi'an Benz, and Xi'an lizhixing Automobile Co., Ltd. reached a settlement agreement on vehicle replacement compensation.
Surging news interviews learned that the main content of the settlement agreement between the two sides corresponds to the eight demands previously put forward by Ms. W.
The main contents of the settlement agreement include:
1. Replace the same Mercedes Benz car, but still buy it in the form of loan;
2. A full refund of the financial service fee of more than 10000 yuan previously paid by the owner;
3. Mercedes Benz offered to invite the owner to visit its German factories and assembly lines to learn about the relevant processes.
4. Ten years' one-to-one VIP service for the owner;
5. For female car owners to hold a new birthday (lunar calendar), the fee will be paid by the other party in full.
Wang Qian, a female owner of Xi'an Mercedes Benz, who is not her real name, was praised for her genuine spirit of safeguarding her rights on the top of Mercedes Benz. She said that she was just talking and reasoning for equality.
On the evening of April 16, witnessed by CCTV, surging news and other media, the relevant responsible persons of Mercedes Benz company and Xi'an lizhixing Automobile Co., Ltd. (hereinafter referred to as "Xi'an lizhixing Mercedes Benz 4S store") communicated with Wang Qian, the party involved in the "Mercedes Benz owner rights protection incident". Wang Qian and Xi'an Li Zhi Xing Benz 4S store reached a settlement agreement such as car replacement compensation.
Wang Qian said that in the whole incident, she was just the fuse. I'm really just trying to reason with each other. Whether it is a large company or an individual, everyone has the right to pursue equal dialogue. The outcome of today's settlement was not in her expectation.
She said, 'why did I sit on the roof? I want to find a & hellip; & hellip; to explain it to me. '
'now, I think it has explained to me clearly, so I am satisfied. Including their attitude is also good. '
At the scene of the negotiation, the relevant person in charge of Mercedes Benz once again apologized to Wang Qian and said that he would actively cooperate with the investigation work of relevant departments.
Wang Qian said that after seeing the paper materials such as test reports and relevant certification provided by Mercedes Benz and the relevant videos of 4S stores, she believed that the vehicle involved was not a problem car or a modified car. Mercedes Benz invited her to visit German factories and hold a new birthday party, showing a certain degree of humanistic care.
After the meeting, Wang Qian said in an interview with the media that she was not a great person, ordinary and ordinary. She never wanted to be the object of attention. She hopes her case can give others some inspiration. She said that the process of social development is a wave forward and spiral upward. It is impossible to solve all the problems overnight and smoothly. We should rely more on the efforts of the whole industry, trust the government and leave time for change. In this process, as individuals, we are fortunate to have played a role.
Liu Lin, deputy director of high tech branch of Xi'an market supervision bureau, told surging news that since the incident, local market supervision departments have attached great importance to it and actively intervened. On the basis of solving consumers' demands today, the Bureau will continue to intensify law enforcement, resolutely crack down on the chaotic image of the industry, and rapidly carry out vehicle identification work.
Questions and answers of female Mercedes Benz owners (excerpt)
Q: I really appreciate your efforts in safeguarding your rights. Are you satisfied with your expectations of the results achieved today?
Female car owner: I don't think I expected to achieve this result today, but I am very satisfied. In fact, we all know that I'm more serious. We should find out what I really am. In fact, I'm more serious about our reasoning. What's the premise of our reasoning? We are based on the principle of fairness and equality. Why didn't we reach a consensus in the previous negotiation on April 13? Maybe you've heard the recording, but I didn't feel it at that time To the sincerity of the other party, her attitude is still quite arrogant. Mercedes Benz headquarters has been in Xi'an for several days and always wanted to see me. At the beginning, I didn't want to see them again. Today, he conducted a series of mediation work in the leadership and in the industry and Commerce Bureau. At the same time, he showed me a series of all the test reports and related certification of my car, including some processes of my car in the 4S store. They were all very reasonable. We see that others are well founded. We can't say that we can force others to do something else with the help of the pressure of public opinion, right.
Q: what's the basis of your argument? Where is the basis? What kind of conclusions have you reached and convinced you.
Female car owner: very good. First of all, I think a big company or a small individual has the right to pursue equal dialogue. Before, they may be big companies, we are small individuals, and others did not treat us very equally. But now, instead, I carry the attention of so many netizens on my back, and I can't threaten them because I am a strong side now. Therefore, I feel that the so-called I pursue fairness and justice, fairness is considerable, and I don't comment on this one sidedly. What do I want from him Please be honest, because my car had a fault not long after the handover. At that time, a part of the network voice suspected that the car was a fault car, so I asked all the test reports to have it. Now I have seen it to prove that it is not a fault car, so I can't pour dirty water on people. I believe that the government's recent pronouncements are enlightening. I think it is very satisfied.
Q: can you understand that the materials provided by Mercedes Benz have proved that there is no problem with the car before sale?
Female car owner: Yes.
Q: what do you see, so are you sure?
Female car owner: video, paper materials and related legal documents have been seen.
Q: as an ordinary consumer and a non professional, how can you judge these things to prove that there is no problem with pre-sale cars?
Female car owner: very good. I also submitted this information to the government. Specific related issues can only be seen from my subjective judgment. I think there is no problem. It has convinced me. However, some other specific things, all things related to all industries, have been compliant over the years, and we can explore them separately. Personally, I am satisfied.