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The latest progress of Xi'an Benz oil spill rights protection

Thorough investigation! Mercedes Benz women's rights protection incident escalated again: Xi'an Taxation Bureau and China Banking and Insurance Regulatory Commission announced to intervene in the investigation within one day. I hope this time I can give everyone an explanation! It's really chilling for consumers to be treated like this while safeguarding their rights.

Xi'an Benz's rights protection incident is unveiling the routine of automobile sales. In response to the controversial issue of financial service fees, on April 15, Xi'an tax department disclosed that it has intervened and is currently investigating and collecting evidence on whether lizhixing is suspected of tax evasion when it collects financial service fees but does not issue invoices. At the same time, the China Banking and Insurance Regulatory Commission also expressed its high concern about the matter, saying that it had carried out an investigation into illegal collection of financial service fees and other issues.

On April 13, female Mercedes Benz owners mentioned in their rights protection that they were charged 15000 yuan of financial service fee by Xi'an lizhixing without knowing it, and they did not get the invoice. This information was immediately fermented and caused great concern. Many car owners later revealed on the Internet that they were also charged different financial service fees in the process of buying a car.

On April 15, a source from Xi'an said that in response to the Mercedes Benz rights protection incident, Xi'an has set up a joint investigation team led by Xi'an market supervision bureau and composed of quality supervision, price and tax departments. In response to the so-called financial service charge and not issuing invoice, Xi'an tax department has stepped in to investigate and report to Xi'an Amway star 4S store The investigation and evidence collection of financial staff is still going on.

On the same day, the China Banking and Insurance Regulatory Commission also expressed its concern about this matter, saying that the China Banking and Insurance Regulatory Commission attaches great importance to it and has asked Beijing Banking and insurance regulatory bureau to investigate whether Mercedes Benz Auto Finance Co., Ltd. illegally collects financial service fees through dealers. The CIRC said it would take necessary regulatory measures according to the investigation to safeguard the legitimate rights and interests of financial consumers.

Mercedes Benz Auto Finance Co., Ltd. said on the evening of April 14 that it did not charge a financial service fee for car owners. Mercedes Benz has always respected and carried out business operations in accordance with relevant laws and regulations, and does not charge dealers and customers any financial service fees. 'the company said.

Some analysts believe that after the successive statements made by the Mercedes Benz sales company and the Mercedes Benz finance company, the possibility of the 4S store's own illegal operation has greatly increased.

'charging financial service fees is a hidden rule in the industry, and many people don't know it, but now many people are very nervous. 'on April 14, an Internet auto finance executive told economic observer. 'in the financial business contracts of mature markets, there is a special clause, similar to the handling charge. Whether it is reasonable or not depends on the proportion. '

It is understood that financial service fees are mainly collected by 4S stores. For users, it is equivalent to a disguised interest rate increase based on the so-called low interest or interest free loans publicized by 4S stores. What's more, there is no unified standard for financial service fees. The proportion is set by 4S stores themselves.

Financial service fee has gradually become the core of the rights protection incident of Mercedes Benz. Unconfirmed news obtained by the reporter of economic observer from relevant channels shows that some luxury brand owners have been defending their rights on the issue of charging financial service fee by dealers in the process of car purchase.

'it's true. It's mainly the situation of some individual dealers, which has little to do with the brand. 'a car company insider told the economic observer. The person said: 'the dealers are legal persons. In fact, it's hard for the main engine manufacturers to intervene. Sometimes they are also very aggrieved. Especially in China, where Mercedes Benz and its channel system are located, lixingxing's position is very special. '

On April 15, when asked about the rights protection incident, the senior management of a mainstream domestic joint venture automobile enterprise also said that the relationship between the main engine factory and the dealers is very complicated from the perspective of assets. 'after leaving the main engine plant, the car's assets are already owned by the 4S store in Xi'an. If the owner of the car bought it with Benz finance, the car's assets are owned by Benz finance at present. 'the high-level official said.

But the top management of the car company also stressed that "all 4S stores should cooperate with the main engine factory to help the main engine factory solve problems quickly. We should take warning and make the service more meticulous.