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The latest news of female owners' rights protection of Xi'an Benz

In recent days, Xi'an Benz owners' rights protection incident has been on the rise. The financial service fee charged by 4S stores has attracted the intervention of market supervision departments and tax departments. Now, even the China Banking and Insurance Regulatory Commission has taken action! Many people support female car owners on the Internet, hoping that this time more shady scenes in the automobile industry will be rectified.

Late last night, according to Xinhua news agency, the reporter learned exclusively from the China Banking and Insurance Regulatory Commission (CIRC) that the CIRC attached great importance to the media's heated discussion on the issue of female Mercedes Benz car owners being charged 'financial service fees' recently, and asked the Beijing Banking and Insurance Regulatory Bureau to investigate whether Mercedes Benz Auto Finance Co., Ltd. illegally charged financial service fees through dealers. The CIRC said it would take necessary regulatory measures according to the investigation to safeguard the legitimate rights and interests of financial consumers.

Earlier, CCTV reported on the 15th that the tax department of Xi'an city had stepped in to investigate the suspected tax evasion of Xi'an lizhixing, and investigated and obtained evidence from the financial staff of Xi'an lizhixing 4S store. The investigation team believes that collecting the so-called financial service fee does not issue an invoice, which is suspected of tax evasion, and the specific evidence collection is still continuing.

The market supervision department, tax department, and now the China Banking and Insurance Regulatory Commission have taken action. It can be seen that the problems in the auto sales industry exposed in the Mercedes Benz rights protection incident have been accumulated for a long time.

Consumers have been charging for a long time!

Xi'an, a Rights Defending Mercedes Benz owner, said that she had the ability to buy a car in full, but the sales staff of the Mercedes Benz 4S store persuaded her to use the Mercedes Benz financial business to buy a car with a loan. In the process, she was completely unaware of the financial service fee. Only after paying the down payment did she know the service fee of more than 15000 yuan. This fee "can't be swiped". She transferred it to the personal account of an employee in the 4S store through wechat, and there was no invoice, only a receipt.

It is verified that there are many items in this fee, not just financial service fee. The Mercedes Benz owner's QR code payment record is 15575 yuan: 12575 yuan is the financial service fee, 1500 yuan is the mortgage fee, and 1500 yuan is the listing fee.

In fact, it is not a car sales enterprise that has such a charging phenomenon. In addition to these fees, it's not uncommon for 4S stores to collect fees by name. Even the financial official micro of CCTV has exclaimed that "4S stores are crazy about money?".

CCTV finance related reports

According to CCTV finance, the reporter visited several 4S stores in Beijing and found that, in addition to financial service fees, 4S stores also charge registration fees, PDI testing fees, collection fees, decoration fees, ex warehouse fees, maintenance fees, renewal service fees and other fees when selling cars. It's really a clever way to change the way to charge! If some fees are not paid, the car price will rise.

Toyota 4S store staff: license service fee, that is, all the fees for car inspection and license registration add up to 2000 yuan. If the money is not paid, the car price will rise by 1000-1500 yuan. Mercedes Benz 4S store customer service staff: 3000 yuan for car inspection, which is the license fee and testing fee.

The license fee is as high as several thousand yuan. How much does the traffic management department charge?

Hebei a vehicle management staff: license fee 100 yuan, driving license 10 yuan, registration certificate 10 yuan, a total of 120 yuan.

in other words

Licensing fees alone

4S shop can make a lot of profit from it!

In addition to the financial service fees that have been hotly debated in recent days, there are fees for registration, inspection and car collection. Some 4S stores even charge ex warehouse fees, that is, they charge for driving the car out of the garage!

In our opinion, these unreasonable and even absurd fees have become the fees that consumers have to pay.

Car buyers: the loan service fee is about 10000 yuan, and the delivery fee and PDI (inspection fee) are 2000 yuan. They said that this is the fee they have to charge in the store, and there is no way to reduce it.

Consumers also said that most of these various fees were not paid together with the fare, but were transferred to private accounts, which was suspected of tax evasion.

Car consumer: delivery fee and PDI (monitoring) fee. He took a wechat account to me and transferred it to him directly. The rest of the car purchase money was directly transferred to the company account. Instead of issuing an invoice to me, he just issued a receipt.

4S stores charge a lot of fees for naming

Many are not only unreasonable

Some are suspected of violating the law!

For example, the licensing fee charged by the administrative organ is obviously lower than the fee charged by the 4S shop, which is obviously unreasonable.

In the process of delivery, the 4S store should bear the obligation of delivery, such as delivery and testing costs. It is obviously unreasonable for the 4S store to list these as charging items.

There is no legal basis for the collection of financial service fee and mortgage fee. Lawyer Yue Shenshan explained: "according to the original CBRC document in 2012, financial institutions are prohibited from collecting fees in the process of handling loans, which means that financial service fees and mortgage fees are collected in violation of regulations. '

The way of transferring expenses into private accounts is suspected of tax evasion. If the money is not included in the enterprise's income, he may have to file a tax return. If he doesn't have the income, he doesn't need to pay tax. This is an act of tax evasion. 'lawyer Yue Shenshan said.

Market supervision department seals up the vehicle involved and investigates whether there is fraud

The female owner of Mercedes Benz told reporters that on April 13, under the coordination of the high tech branch of Xi'an market supervision bureau, she had a face-to-face communication with the relevant person in charge of Xi'an lizhixing Mercedes Benz 4S store, but she was unable to accept the other party's apology and refund.

Female Mercedes Benz owner: I think the biggest problem of 4S stores is to avoid the heavy and avoid the light. If you want to give me a refund, you should also give me a reason. If you are right, why should I accept your refund. In the end, the fact turned out that the engine should be changed according to the Three Guarantees, but according to his original words, based on my sympathy for you, I can change the car for you, which proves that there is a viewpoint in the world, that is, distribution according to trouble. I'm defending my rights legally and reasonably, not according to the distribution.

On April 12, the vehicle involved was sealed up by the high tech branch of Xi'an market supervision and Administration Bureau and sent to a third party for testing. The car owner expects the test results to come out as soon as possible and announce them to the media and society. She will continue to claim her own consumer rights and interests according to the test results of the vehicle.

According to Liu Lin, deputy director of Xi'an market supervision bureau's high tech branch, the high tech branch has filed an investigation into the suspected quality problems of the 'lizhixing' 4S store, interviewed the person in charge of the 'lizhixing' 4S store in Xi'an, sealed up the vehicles involved according to law, and entrusted a legal testing agency to carry out technical testing.

Liu Lin, deputy director of high tech branch of Xi'an market supervision bureau, Shaanxi Province: we are verifying whether there are problems with pre-sale vehicles. If there is fraud, Xi'an lizhixing 4S store will sell sick vehicles to consumers before sale. We will guarantee to protect the legitimate rights and interests of consumers, compensate them in accordance with laws and regulations, and severely crack down on this kind of behavior.

The investigation team has sealed up the relevant accounts of Xi'an lizhixing 4S store and started a comprehensive investigation on the situation that the owners reported that they charged 12575 Yuan 'financial service fee' through their personal account without informing them, and only issued a receipt instead of an invoice.

We have also made it clear that it is illegal to collect financial service fees. According to the relevant laws and regulations, it is absolutely not allowed to collect. One is that lizhixing has no financial service license, only Benz headquarters has it. The financial service fee is charged to the personal account. In the process of operation, we believe that this kind of behavior is suspected of tax evasion. The tax authorities have entered the scene to verify all the receipts. 'Liu Lin said.

In addition, the investigation team found that the charging of financial service fees by Xi'an lizhixing 4S store is not an exception. "At present, we have received six or seven complaints, including transfers and complaints from higher authorities. We have verified two of them, and several of them are still under investigation. '

The tax department intervenes in the investigation, and the CIRC also takes action!

On the evening of the 15th, the Xi'an tax department has stepped in to investigate the matter, and investigated and collected evidence from the financial staff of Xi'an Amway star 4S store. The staff of the investigation team believed that collecting the so-called financial service fees without issuing invoices is suspected of tax evasion, and the specific evidence collection is still continuing.

Late at night on the 15th, the China Banking and Insurance Regulatory Commission said it had asked the Beijing Banking and insurance regulatory bureau to investigate whether Mercedes Benz Auto Finance Co., Ltd. illegally charged financial service fees through dealers.

Unhealthy trends in automobile sales industry

It's time to crack it down!