Sihai network

Women car owners of Mercedes Benz deny reconciliation

the Xi'an Mercedes Benz oil spill has begun to attract the attention of the whole people. As an international brand, it has not made a clear reply so far, which really makes people question its public relations ability. On the evening of April 12, the female owner of Mercedes Benz oil spill showed up and told the media about the disputes with Xi'an lizhixing Automobile Co., Ltd.

The female car owner denied reaching an agreement with Xi'an star, saying: 'I have not received any official reply from Mercedes Benz or 4S store, so I don't think this matter has been solved. '

So far, Xi'an Li star staff 'will definitely reach an agreement with customers in terms of satisfaction and product quality' has been completely overturned.

[female car owner tells the story]

According to the interview, on March 22, the female car owner went to West Amway star to collect the car. The staff said that she could not collect the car for the time being and had to do a new car inspection (PDI).

On March 27, the female car owner went to the 4S store again to pick up the car and confirm the condition of the car. The sales didn't give a positive answer, but suggested that the female car owner fill up the new car with fuel. After driving the car, the female car owner found that the message on the dashboard was' fill in 1L engine oil for the next refueling '.

She replied that this was normal, probably because the oil evaporated during the transportation of the imported car, and asked the female car to drive to the 4S store on the next day.

On the morning of March 28, the female car owner drove to the store and was told to add oil. At 12 noon, the staff said that the car needs to be upgraded and German cooperation is needed. They suggested that the female car owner go back and wait. They said that they would send the car back to the female car owner's home in the evening.

Female owner recalled: at this time, the staff of Xi'an Li Zhi Xing already knew that the engine of this Mercedes Benz was worn, and it was a visible problem. Using the system upgrade as an excuse is to appease me.

At 3:00 p.m. on March 28, the staff of Xi'an lizhixing called the female car owner and asked to meet him. They said that the car's engine was leaking and they hoped to get permission to dismantle the engine from the female car owner, but the female car owner refused.

According to the female car owner, "on March 28, I asked for a refund or a car change. They agreed, saying that the process would be relatively long. They asked me to wait for three days. At that time, the salesman also said that he was willing to give me some spiritual compensation. '

On April 1, the female car owner called Xi'an lizhixing to ask about the progress of the refund. The other party said that the refund was troublesome. She asked if she could change the car and would give some compensation on the basis of the previous one. The female car owner agreed.

Xi'an lizhixing staff said that it can be done in three days.

On April 4, the after-sales department of Xi'an Li Zhi Xing called the female car owner and said: 'if the engine of this car has been changed, we can't sell it. "After sales suggest that the female car owner change the engine, but there will be some compensation. Pick up the car on April 8.

On April 8, the female car owner called Xi'an lizhixing, and the other party asked to wait, but the result was not yet available. She said that according to the "Three Guarantees" of the state, the car just changed its engine.

In this process, when a female car owner gets a loan to buy a car, there is still a problem that the 4S store charges her 12575 yuan for financial services. At that time, she questioned why the fee could not be charged by credit card or invoice, and could only be transferred by wechat. 'at that time, I considered using other loan channels. Mercedes Benz strongly recommended their Mercedes Benz finance. I didn't get an invoice for this fee, and the money was transferred to one of their private accounts and transferred out in the form of wechat. '

According to the information:

1、 On the morning of March 28, the staff of Xi'an Li Zhi Xing already knew that there was a problem with the engine of Mercedes Benz, so they used the system upgrade as an excuse.

2、 On March 28, Xi'an lizhixing mentioned for the first time that it would pay certain compensation to female car owners.

3、 On April 1, Xi'an lizhixing changed its statement from returning the car to changing the car and offered compensation for the second time.

4、 On April 4, Xi'an lizhixing changed its statement again, only willing to change the engine, and offered compensation for the third time.

5、 Mercedes Benz finance charges a financial service fee of 12575 yuan for female car owners. The fee can't be charged by swiping card or issuing invoice. It can only be transferred to private account through wechat.

[female car owner: no official commitment has been made so far]

According to the female car owner, from sales to after-sales, from after-sales to the manufacturer, and from the manufacturer to the 4S store, she fell into such a strange logic circle when defending her rights. 'up to now, Mercedes Benz officials, including lixingxing, a large national chain enterprise, have not given me any official commitment. The 4S store says that the final solution now is to wait for the manufacturer's reply. '

On the morning of April 12, Xi'an lizhixing Automobile Co., Ltd. replied to the reporter of western network that "an agreement has been reached with the woman, but the agreement reached by the two sides can not be made public, in order to protect the privacy of customers" has been slapped in the face.

Female car owners said: 'I need to go back to the incident itself and see some problems behind it through this phenomenon. How many people have suffered a loss in buying a car? Do we need to publicize the store process? Cars are now a common tool. Is our auto sales industry mature? What are its rules? What money do we pay? What is the use of this money? "

"If I don't speak, do people who have the same experience with me also don't speak? Everyone keeps silent. Isn't there another such thing next time? This thing will not change. What do we want to do with reading?"