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How to optimize business process? What are the types of business process optimization

Process optimization is a strategy, through the continuous development, improvement, optimization of business processes to maintain the competitive advantage of enterprises. So how to do business process optimization? What are the types of business process optimization? Let's have a look.

Optimization of process framework system

The optimization of the framework system, in the final analysis, is to optimize the business model of the enterprise. The final result of optimization is process mode plus process list. The process list needs several factors to form. On the one hand, we need to grasp what problems the enterprise needs to solve and find the strategic requirements of the enterprise. Secondly, it leads to the best time of external and enterprise, and forms the optimization of enterprise business model. In addition, in addition to the framework system of the process, the organizational structure of the enterprise should be adjusted to lay the foundation for the subsequent preparation of process operation manual.

Many process management projects of large enterprises are from a strategic point of view. We take the business model of procurement as an example to understand the optimization of process framework system. Generally speaking, enterprises should pay attention to the best time and the classification of purchased goods. Through the classification of purchased goods, we can understand how to design the enterprise's strategy and organization, including purchasing strategy, management mode, decision-making decentralization, organization cooperation, and finally form the enterprise's purchasing strategy, purchasing management mode, and business mode.

For example, we make strategic procurement of all engineering products and conduct centralized procurement. After centralized procurement, the management mode, operation mode and business process of the corresponding business will be different. It is not a simple classification to optimize the business model by purchasing strategy. We should at least consider several key factors in our purchasing strategy, such as the reasonable number of suppliers, how to establish a cross functional functional team, etc.

When we look at the procurement of an enterprise, we will see the total cost of its products. The total cost is the total cost of the enterprise's products in the whole supply chain (value chain), and the purchase price is only a part of the purchase cost. What we want is the modeling of the total cost. When modeling a supplier, we need to analyze its cost components and the driving factors in these cost components to reduce its cost. It is a huge and complex task for every enterprise to make such a model for its main procurement.

Again, let's look at quantitative benefits. The most important thing to reduce the cost of special procurement is the loss. For example, if a key screw in the equipment is lost, it will take three months to purchase, resulting in a one-day shutdown. If the equipment is very important, the loss to the enterprise will be millions or even tens of millions a day. So the key to reduce the cost is to reduce the loss of broken material. The space to reduce the cost of special procurement lies in ensuring the supply, reducing the loss of broken materials, and not increasing too much inventory cost at the same time.

The process framework system is to optimize the enterprise framework and business, and the final result is the process list. The process list looks like the name of some processes at level 1, level 2, level 3 and level 4. But the key is how to use and understand the meaning of these process lists. The process framework system will fall from the framework of the whole enterprise to the framework of a certain business, and finally to the process list. The optimization behind all of these requires us to analyze the business of the enterprise. It is meaningful for the business to form such a structure.

For example, some missing responsibilities. After establishing a process list by classification and classification, it is found that there is no such function in the existing business of the enterprise, which needs to be supplemented; or it has this function, but it is decomposed into several other processes. Therefore, after classifying and grading the process list, we will find what the enterprise is missing.

On the contrary, process optimization is to optimize the process of the enterprise, not to increase the process. We found that the processes not in the enterprise process list should be optimized. There are two situations. One is that this process should not exist. On the other hand, this process is distributed to the other two processes. Through the process list, we can identify the necessary functions and non necessary functions, which functions in the original organization are not well coordinated, have poor communication, or are distributed unreasonably, that is, the post responsibility design is unreasonable.

The core of framework optimization is the analysis of business model and the formation of process list. According to the process list and business model to adjust the organization model, adjust the enterprise function allocation and job responsibilities, department responsibilities, this is the implementation of process framework system optimization, also known as BPR, that is to optimize the organization with process.

2、 Process optimization

Process optimization includes two aspects: first, the results of the above process optimization should be implemented as flow chart; in addition, process optimization should be based on solving problems. After the above organization system and post functions are optimized, the flow chart drawn at this time is really meaningful. We first optimize the framework system, then adjust the organizational structure and control mode, and finally make the optimized intuitive flow chart.

The second is based on problem-solving process optimization. In the early stage of process diagnosis, we found that there are many problems in the enterprise, and they are relatively scattered. We should sum up the problems of the enterprise and form the key problems. And process optimization is to solve these key problems.

For example, in the process of optimizing the investment process of a telecom enterprise, we found that there are several problems: insufficient market orientation, long project cycle, slow market response, and impact on investment returns. The investment of telecommunication enterprises lies in the construction of network and base station. The competition among operators lies in the speed and coverage of network construction. Municipal companies may invest in thousands of projects a year, and these projects need corresponding markets. We analyzed the root cause of the problem, and concluded that the enterprises did not distinguish the investment projects, no matter the size of the project is the same process; in addition, the municipal network authorization is not enough, the project approval time is long, many need to go to the manager meeting, even to the provincial company for approval. The average approval time of each project is about 20 days.

After the optimization of the framework system, the investment projects of enterprises are divided into two categories. The first category is large capital investment; the second category is the construction of small base station. The investment amount of each project is small, but there are many projects with large total amount, which is called rolling investment. There is no essential problem in the original process of capital investment. For the optimization of this process, it is mainly to reasonably control the approval node, and the approval cycle is reduced from 20 days to 8 days. The measures of rolling investment optimization are as follows: the scattered investment should be controlled through the budget, and the investment plan budget can be made according to the market situation in the early stage, so this process needs to be added to continuously optimize the original rolling investment business.

3、 Optimization of process operation manual

The optimization of process operation manual is the standardization of enterprise management, that is, the standardization of enterprise knowledge. Process operation manual should first standardize the operation of enterprise business in the form of manual; secondly, summarize the best practice of the enterprise, make it knowledgeable and constantly optimize. After the implementation of the process manual, all similar work should be carried out according to a standard, according to the same process steps, the same process standard operation, which is also the significance of the process manual.

But doing the process operation manual is not only to draw the process, but also to consider the influencing factors of each activity in the process; what is the basis to judge this thing should be done; what are the assessment criteria and indicators, what are the operation specifications, what are the matters needing attention, and whether there is any knowledge that needs extra learning. The most difficult thing to make a manual is the standards in the manual. Without standards, you can't measure the effect of doing things. Standards involve a variety of businesses, so the formulation of standards should continue to work hard. There are two key points: the first is the cost analysis of standard operation. Some standards are good, but they will increase the operation cost of the enterprise; the second is the resistance analysis of standards. Sometimes the established standards can not be done, and they will be violated, resulting in the process can not be implemented.

Process optimization is a continuous process. If an enterprise wants to start from the process to optimize its business, here are some strategic suggestions:

1、 In order to achieve results in process optimization, enterprises should first find problems, find key problems, conduct in-depth process analysis on these key problems, find solutions, and finally optimize the process, optimize the organization, and even make all relevant manuals standardized and IT-based.

2、 Some enterprises have just made a good strategy and hope to implement it by means of process. At this time, we can make strategic action plan and implement these problems with the help of process.

3、 Introduce consultation to speed up the process of optimization.

All the problems of the enterprise should be solved by the process. Process is nothing more than an expression of enterprise business model, organization and operation. We just use process as a tool and method to solve the problems of enterprises. Remember to do things without forgetting the goal. I hope you can optimize, solve and complete your tasks by means of process.