What's the matter with Beijing Consumer Association's familiar list? What's the situation with Beijing Consumer Association's familiar list? Many friends don't know. Let's take a look with Xiaobian.
What's going on with the Beijing Consumer Association's familiar list
According to the official wechat of Beijing Consumers' Association, on March 27, Beijing Consumers' Association held a press conference on the investigation results of big data 'killing familiar', releasing the investigation results of big data 'killing familiar'. The survey found that more than 40% of the respondents had experienced the "killing" of shopping app or website big data, and only 20% of the respondents chose to complain to the consumer association or the market supervision department.
Nearly 90% of the respondents believe that the phenomenon of big data "killing" is common or very common
The survey results show that 88.32% of the respondents think that the phenomenon of big data "killing" is common or very common, only 11.68% of the respondents think that the phenomenon of big data "killing" is common or not common, and no respondents think that the phenomenon of big data "killing" does not exist. In addition, 56.92% of the respondents said that they had been killed by big data.
More than 40% of the respondents have experienced shopping app or website big data "killing"
The results show that 44.14% of the respondents have experienced shopping app or website big data 'killing', 39.5% of the respondents have experienced online travel app or website big data 'killing', 37.17% of the respondents have experienced taxi app or website big data 'killing', 19.84% of the respondents have experienced other types of big data 'killing', 16.26% of the respondents have experienced takeout app or website big data 'killing' 15.10% of the respondents have experienced the "killing" of video app or website big data, and 13.94% of the respondents have experienced the "killing" of movie app or website big data.
Only 20% of the respondents choose to complain to the consumer association or the market supervision department
The survey results show that 26.72% of the respondents choose to complain to the consumer association or the market supervision department, 25.56% of the respondents choose not to go to this business for consumption, 17.43% of the respondents choose to swallow their guts and admit bad luck, 11.71% of the respondents choose to follow the business theory and ask for compensation, and 10.46% of the respondents choose to unload the business app or delete the website 8.13% of the respondents chose to be exposed on social networking sites or to the media.
Big data 'maturity' is hidden, and it is often difficult to prove
The survey results show that because operators usually defend themselves on the basis of different commodity models or configurations, different package discounts and different time points, and do not publish specific algorithms, rules and data to the public, it is very difficult for consumers to protect their rights and provide evidence when they encounter similar problems.
Beijing Consumers Association suggests that we should improve relevant laws and regulations, innovate supervision methods, strengthen enterprise integrity and self-discipline, improve consumers' awareness of self-protection, call on all sectors of the society to pay attention to the problem of big data 'maturity', and suggest that the legal, theoretical and regulatory circles continue to conduct in-depth research and Discussion on new difficult problems such as big data 'maturity', and advocate consumers to maintain rational consumption To timely reflect the actual problems encountered in reality and jointly create a good and reassuring consumption environment.