Members who wanted to open for only one month were automatically deducted in the second month. Have you ever encountered such a situation? What are the automatic renewal routines? How to cancel or close the automatic deduction? Nowadays, many video websites are playing this routine, so we must be very vigilant.
The reporter recently interviewed and found that many video websites have deep routines, and some consumers who have bought membership services feel very upset.
On January 21, Beijing's Ms. Chu told reporters that she bought a VIP member of Tencent video, but when she wanted to see a recently released movie, the page prompted 'you are already a VIP member, you can buy a single chip to watch at a discount'. The reporter noted that the page prompted Ms. Chu can buy 3 yuan, the original price of 6 yuan.
In addition, after Ms. Chu bought a VIP member, she found that the member could not watch it on the TV box. As a result, she once again opened "my VIP member" and found that Tencent video VIP is suitable for non TV users, while super movie VIP is a member of TV full screen communication. 'if you want to upgrade to a super movie VIP, it's 18 yuan a month and 158 yuan nine months. It's a feeling of being deeply affected by the routine. 'said Ms. Chu.
Beijing's Mr. Du told reporters that iqiyi video before buying a member, after opening the video, the page shows the prompt of 'members jump advertising, only 6 yuan in the first month'. However, Mr. Du said that after buying a member, there will still be suspension ads in the process of watching the video. 'although suspended ads can be closed by clicking, they are really annoying. 'tencent video, after the purchase of members, will also have a title ad, but you can choose to close. In addition, there are media reports that users who buy members of video websites are also harassed by members' exclusive advertisements.
So, after buying a member, will there still be advertisements that infringe on the rights and interests of consumers? In this regard, a lawyer said that the video website has stated in the relevant detailed provisions that 'there may be other forms of advertisements', so there is no infringement problem. However, Chen Yinjiang, Deputy Secretary General of the Consumer Protection Law Research Association of the China law society, told reporters that if the video website does not inform the reporter in bold or enlarged font and other significant ways, it is still suspected of infringing consumers' right to know and choice.
In the interview, the reporter found that consumers have more complaints about the membership service of the video website and the default check of automatic renewal. In iqiyi video website, if you choose the continuous annual service is 218 yuan per year, but the option of "automatic renewal upon expiration, you can cancel it at any time" is checked by default. If you choose continuous monthly service, it is 6 yuan for the first month, and the subsequent monthly fee of 19 yuan will be automatically renewed, which can be cancelled at any time.
In the Tencent video website, the system recommends the option of 'automatic renewal, which can be closed at any time'. If you don't want to renew automatically, you need to swipe the option to the right. But because the options are hidden off the screen, many consumers may not find them.
In addition, the reporter found that it is not easy to cancel or close members. Some netizens reflected that they didn't know how to cancel the automatic renewal on the personal center page, and they didn't cancel it until they called customer service several months after the fee was deducted. To this end, Chen Yinjiang reminds consumers that they must carefully browse the page content and relevant terms before payment to avoid being confused.