Why can't I enjoy the quick refund now? How can I return the refund if the quick refund is not successful? Now Taobao has a function of quick refund. For users with good credit, as long as they upload the express bill number when returning the goods, they can get the quick compensation, so why can't some users enjoy it?
1. Why didn't I get the tmall express refund service?
Fast refunds are available for members with a reputation rating of 'excellent' or 'excellent' and no record of outstanding calls.
You cannot use the express refund service if:
1) Tmall global will not participate in the quick refund temporarily for transaction types such as after-sales order, trial before purchase, application for compensation, application for return postage, staged, tmall global, etc;
2) The use of red envelopes, tmall's shopping vouchers (some of which are supported by the categories of shopping vouchers, subject to the specific order), jifenbao, dianquan and tmall's installment will not enjoy the fast refund;
3) buyers can not enjoy Alipay's rapid refund without certification.
4) The buyer can't enjoy a quick refund if he uses a duplicate order number (someone else has used the order number within one year) or a simple order number (11111, etc.);
5) Those who have quick refunds and call for repayment but fail to do so (including call and call failure); those who violate the principle of good faith, such as breach of contract and fraud, will never be able to use this privilege if the circumstances are serious.
2、 How to return Taobao advance payment?
Generally, tmall will send you a call link and a repayment notice, and you can repay within the specified time. You can make repayment in two ways:
1) you can login to Alipay by computer, click on transaction records, and look up the order in the order record.
2) log on to Alipay mobile phone, click on the bill, and look for the order in the order record.
3) Through Taobao home page - seller Center - in station letter, check the message reminder and find the call link. Copy the link and open it for repayment.
3. Can I cancel it after the quick refund is initiated?
After the quick refund is initiated, only after the business operation is rejected, the buyer can have the function of "cancel refund" on the refund page of the PC. Buyers click Cancel refund, jump to Alipay page, Tmall will advance the refund of money, will cancel the refund success (refund status is shown as: refund successful), order status into trading closed.
4. Does tmall supermarket support quick refund?
Quick refund refers to that when the order of tmall for senior member users involves refund, tmall will give priority to refund the money to the buyer instead of the seller. Transaction support of tmall supermarket supports quick refund. Please consult tmall hotline for specific matters.
5. What is my fast refund line of credit?
You can log in [tmall app - me - Member Center - Member Service - quick refund] or [mobile Taobao - my Taobao - Member Center - quick refund] to view your quick refund credit line.
General member credit line: 0-5000
Super member credit line: 1000-5000
Apass member credit line: 10000 yuan
Current available line = credit line - occupied line
Occupation limit: refers to the refund amount advanced to you by tmall when enjoying the fast refund. Before the refund is completed, your credit line will be occupied.
6. What is the express refund privilege?
Quick refund is the exclusive privilege of refund and return process for members with credit rating of 'excellent' or 'excellent' and no record of overdue payment. Members with quick refund qualification can get payment immediately after reaching a refund agreement with the seller, if your payment is within the credit line, as long as the goods are returned and the return logistics number is submitted.
7. Can you still enjoy a quick refund when applying for after-sales rights protection?
Quick refund can only be a privilege enjoyed by qualified users when refunding in the sale. After sale refund cannot be enjoyed.
8. Will refund be returned automatically after the quick refund order is rejected?
After the merchant refuses to refund, the buyer needs to click this operation "cancel refund", and the buyer operation returns the money refunded to tmall.
9. What are the requirements for using fast refund?
Conditions for quick refund:
a. After the buyer pays, the seller fails to deliver the goods according to the agreed time (Taobao only)
b. The buyer needs to return and refund after receiving the goods (only before confirming the receipt)
Equity object:
a. For members with a reputation rating of 'excellent' or 'excellent' and no record of outstanding calls
b. It is applicable to members with a reputation rating of 'good' and no record of calling and non repayment (only for tmall's on-site pick-up and return)
You will never be able to use the express refund if:
1) Swindle the seller or tmall's property with quick refund
2) Provide false logistics order number to get refund, but not return to the seller